Many customers mention very fast shipping, a wide selection, and competitive prices. A sizable group says their orders arrived damaged, didn’t work, or were expired. Some reviewers say support replies quickly, while others report no reply or claims left unresolved. Complaints also include nicotine levels that don’t match the label and cases where the company offered store credit instead of a refund.
Examples from available reviews (May 2011 – Mar 2026).
They had the product I wanted with fast delivery and free shipping.
“They had exactly what I’d been searching for and fast delivery.”
Product labeled nicotine-free contained nicotine, causing a positive test.
“it says "Nic 0%" on it.”
Order never arrived and customer service did not respond.
“14 days later I have no money no coils no shipping no updates no phone answering's.”
Sold expired e-juices, gave only store credit, and coils burned quickly.
“BUYER BEWARE! They sell expired juices and refuse to refund customers.”
Customers often point to fast processing and quick priority shipping. Several reviews also mention delays, shipping labels created but not dropped off, or packages that never arrived. Some issues were settled quickly, while others stayed open or needed escalation.
Many reviewers like the pricing and say the selection is broader than local shops. A few note that cheaper item prices came with slower shipping. After product issues, some customers received store credit or partial fixes rather than full refunds.
Most buyers describe an easy checkout, fast delivery, and correct items. A small number say product photos were misleading or that certain colors shown online weren’t available. Several reviewers suggest ordering early because delays sometimes happen.
Many complaints describe defective devices, disposables that overheat or melt, and units that don’t work. Reviewers also mention expired e-liquids, coils that burn out quickly, and at least one case of a nicotine-free label testing positive for nicotine. Other customers say the products work well and they keep buying.
Some customers report quick email replies and helpful staff. Others describe calls not returned, messages ignored, or reaching one phone contact who couldn’t fix the problem. Several comments point to uneven outcomes, with refunds in some cases and store credit in others.
Reviews split between strong satisfaction tied to fast shipping and a broad selection, and serious complaints about defective products and weak support. Positive feedback focuses on speed and variety. Negative feedback centers on nonworking or unsafe items and cases that never get resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order never arrived and customer service did not respond.
“https://provape.com/ will pretend to care and take your money while ignoring you when answers are asked.”
Sold expired e-juices, gave only store credit, and coils burned quickly.
“BUYER BEWARE! They sell expired juices and refuse to refund customers.”
Mod failed and company refused warranty support, credit card refunded purchase.
“I purchased a Smok mod from Provapes in September and in less than 2 months it stopped working.”
Orders frequently go wrong and customer service is slow to respond.
“Every time I place an order with this company, something goes wrong with the order.”
Phone reaches a single person who cannot resolve issues effectively.
“Beware - their telephone number is to a single person who is in no position to deliver or handle customer issues.”
One of two products arrived defective and only store credit was offered.
“1 of 2 products arrived defective”
I have been a customer of ProVape for about a year and they provide quality products and accessories at an affordable price. I love the fast shipping and the staff is amazing! I had to order a replacement part and was so impressed with how quickly they responded to my request. There are too many companies out there that take your money and don't care about their customers. ProVape is so different than these companies, they genuinely care about their customers and will do what it takes to keep them happy! I will continue to order from them for as long as they are in business! Thank you ProVape for offering outstanding services.
Great prices, fast shipping, and prompt customer service resolution.
“Shipping was very fast, cheap and my order was packaged very well.”
Decent shipping and good products though prices seem slightly high.
“Shipping was decent. The products are good.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
ProVape runs an online store selling vaping devices and e-liquids. Its catalog includes disposable vapes, refillable devices, e-juice, coils, pods, and accessories. The website shows product details along with flavor and nicotine options, and customers place orders online. ProVape ships orders to customers and provides support through channels such as email and phone for questions about orders and products.