Shoppers often mention helpful staff by name and a wide range of team apparel in stores. Many reviews also describe online-order and post-purchase problems, including late shipments, returns that never get processed, and messages that go unanswered. Reviews disagree on pricing. A smaller group flags quality issues such as jersey numbers peeling and emblems coming off.
Examples from available reviews (Mar 2021 – Mar 2026).
Edwin and Sarah provided warm, knowledgeable service that made the visit memorable.
“we were treated like people, not just customers.”
Company ignores customer emails and phone calls repeatedly.
“They basically ingnore your email and phone calls”
Jersey numbers began failing after washing; I returned it for exchange.
“The numbers are failing.”
Reviewer found prices outrageous and customer service nearly nonexistent.
“the prices are now outrageous, and the customer service--which used to be a strong point--is practically nonexistent.”
Many reviews praise store associates by name and describe patient, knowledgeable help finding items. Several mention quick checkout, easy in-store returns, and employees doing more than expected. A smaller number report rude behavior, refusal to follow up, or staff being too intrusive during visits.
Many reviewers describe the prices as reasonable and point to good deals on team merchandise. Others say the prices are high or outrageous and tie value concerns to a cluttered store feel. Overall, shoppers’ views on pricing differ by person and location.
Multiple reviews describe stores as clean and organized, with broad team selections that lead to extra purchases. Some shoppers mention tight aisles, limited sizing on certain items, and missing options for specific college teams. Atmosphere and selection shape many of the strong in-store experiences.
Fewer reviews focus on product quality than on service or communication, but they include both positives and defects. Several shoppers report good-quality purchases and fair pricing on team outfits. Others mention jersey numbers failing, emblems detaching, and worries about possible counterfeit tags.
The main wave of negative feedback points to breakdowns in order and post-sale communication, including slow processing, canceled or backordered items with no notice, and customer messages that get ignored. Multiple reviews also describe returns that never get processed, billing or shipping mistakes, and slow or absent support responses. These problems show up repeatedly across review sources.
In-store visits often earn positive feedback for staff help and selection. Online and post-purchase experiences more often end with unresolved orders, refunds, or product problems. Many reviews come back to that gap between strong in-person service and weak follow-through after the sale.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · yelp.com (20) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Ordered tumbler had emblem fall off and company did not respond.
“NO RESPONSE FROM RALYHOUSE!!!”
They promised an exchange but later said they had no inventory.
“day later said they had no inventory”
Two employees were very helpful and provided great customer service.
“Young black guy with the dreads and Hispanic girl were very helpful.”
Store had everything the reviewer needed and more.
“They had everything I needed and more”
Large selection and easy in-store returns made shopping positive.
“the return was so easy”
Store lacks selection of fitted size 8 hats for big-headed folks.
“Maybe have more of a selection for size 8 fitted hats”
My wife loves the place.
“My wife loves your place !”
They wished they'd visited the store before ordering on Amazon.
“I just wish I came here before i ordered on Amazon.”
Free shipping showed then was charged; cancellation was ignored and order shipped.
“they still shipped my order.”
Good selection and pricing but women's items consistently run small.
“the women's stuff is always a size too small.”
Staff were excellent and friendly.
“Excellent and nice people”
They purchased grandbaby a Chiefs outfit that was reasonably priced and good quality.
“I believe they were reasonably priced and a good quality.”
Liz provided patient, knowledgeable help finding the needed items.
“She listened to me and spent time showing me different options.”
Reviewer loves the staff and feels treated like family.
“everyone treats you like your family”
Online hours differ from posted store hours, causing potential inconvenience.
“The correct hours of operation posted in your store window differ from what can be found online.”
Store had great selection and excellent customer service.
“Great selection, excellent customer service.”
Impressed with the wide selection and friendly, helpful staff.
“I was very impressed with the selection of merchandise”
Store offers an expansive clothing collection ideal for game day.
“Rally House is the best store to get anything you need to be game day ready.”
Staff were helpful and friendly, but Ursinus College selection was limited.
“My only complaint is you need to have more variety with Ursinus College”
Extensive selection for Pittsburgh sports fans and close to stadium.
“This place has everything you were looking for if you are a Pittsburgh fan”
Employees follow customers, failed to help with merchandise, and were rude.
“Rude employees forcing you to give them a email or no receipt.”
Ordered a jersey that was never shipped and later labeled backordered.
“Ordered a jersey they never shipped out.”
eGift card purchase was canceled and customer service was unhelpful.
“I received a cancellation email.”
Company failed to communicate a significant delivery change or delay.
“failed to effectively communicate (using any of today's technology) a significant change”
Company ignores customer emails and phone calls repeatedly.
“They basically ingnore your email and phone calls”
Customer believes a purchased Nike Chiefs shirt was fake with missing tags.
“it was very obvious the shirt was fake.”
Order misdelivered and customer service refused to help or connect manager.
“it was my problem now and that I needed to figure out where it was on my own.”
Jerseys arrived with security tags attached and customer service hung up.
“they hung up on me”
Paid for expedited shipping but only part of the order shipped.
“they are out of the 1/2 of my order that is on sale”
Order held for a week then canceled due to being out of stock.
“held for a week and then told me out of stock!!”
I have been a loyal customer at Rally House for two years now. They offer unique , high quality products at affordable prices. It is this very reason that I decided to get new jerseys for my wife and two sons every six months. However, I felt disappointed during my recent purchase. We needed the jerseys for a family day out and thus opted for Next-Day Air shipping. I wanted them delivered real quick but this never happened. When I contacted the company, the customer care rep was rude and unapologetic. He told me to wait for 3 days. I tried to explain I had paid for next day air shipping but he did not listen. I had no option but to wait.
Order processing delayed eight days and customer service did not respond.
“its been 8 days and it still shows it is being prepared.”
Month-long delay with no refund despite repeated calls about the order.
“I’ve asked to be refunded and still have not received a refund.”
Sales associate Rose provided excellent, helpful customer service in-store.
“Sales Associate Rose provided excellent customer service!”
Disliked the company's St. Louis commercial, calling it extremely awful.
“it was the most god awful thing since the old Blimpie commercial.”
Darius provided exceptional help while other staff showed little support.
“Darius at Chesterfield MI went out of his way to help on Sunday.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rally House is a retail chain that sells licensed team apparel and fan gear. It offers jerseys, hats, hoodies, souvenirs, and other sports-themed items in stores and online. Locations typically stock merchandise for pro and college teams along with a range of fan accessories. The website lists store locations and product categories and supports online orders and in-store pickup.