Reviewers often mention long payout delays, unexpected withdrawal fees, and payout terms that changed after items were sent. Several customers say luxury bags arrived damaged or not as described. Tracking issues and slow or absent customer support come up repeatedly. A small number of sellers describe selling as fast and secure.
Examples from available reviews (Nov 2022 – Mar 2026).
They delayed payment months and charged an early withdrawal fee.
“They took my purse in October 2025 paid me just today Jan 19th 2026”
They damaged my new $8k Chanel by shipping it without protection.
“They shipped it OUTSIDE of the dust bag I sent it with”
Order details disappeared and support was slow, causing refund delays.
“the status completely disappeared as did all of the information regarding the order.”
I had an easy, secure selling experience with prompt authentication and payment.
“The process was incredibly easy from start to finish.”
Most service complaints focus on delayed seller payments and long processing holds. Reviewers describe policy changes after shipping, holds lasting weeks, and added transfer fees. One review mentions a quick, secure selling process, and that experience appears uncommon.
Many sellers say quotes dropped, payouts felt low, and withdrawal fees came as a surprise. Several reviews mention a recurring 3% transfer or withdrawal charge, plus occasional return fees. Positive comments about fair payouts show up only rarely.
Customers report orders marked as delivered that never arrived, along with return shipments that went missing. Multiple accounts say orders vanished from status pages and disputes took a long time to resolve. A minority describe a simple sale that wrapped up on time.
Some reviews say items arrived in worse condition than listed, and others describe bags damaged while in Rebag’s handling. Reviewers also mention reused listing photos and condition that didn’t match what was shown. A few complaints cite missing parts or the wrong item being shipped.
Reviewers describe customer service as slow, unhelpful, or silent when problems come up. Several comments mention order details disappearing and policy shifts without notice. A small number cite promised credits or supervisor assurances that never happened.
The overall tone is negative, driven by payment delays, damaged or misrepresented items, and weak problem-solving. Shipping, returns, and communication issues appear again and again. Positive notes about fast authentication and payment are uncommon in this set.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently had the pleasure of using Rebag to sell some of my designer bags and shoes, and I must say, I was thoroughly impressed with their service.
The process was incredibly easy from start to finish. First, I submitted information about my items on their website and received a quote within hours. The quote was fair and accurate. Once I accepted the offer, all I had to do was mail in my items using their pre-paid shipping label.
Their team promptly reviewed and authenticated each item upon arrival, which made me feel secure that they take counterfeit prevention seriously. Shortly after verification, they sent payment via my chosen method - either directly deposited into my account or via store credit for future purchases.
What amazed me most is not only can you sell your luxury goods at Rebag but also buy them from there at unbeatable prices while ensuring the authenticity of the products sold as everything has been professionally vetted before listing it on their platform.
Overall this experience surpassed all expectations; Great customer service plus ease-of-use make me recommend anybody to use this excellent company
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rebag is an online marketplace for pre-owned luxury handbags and accessories. It buys, sells, and consigns designer items through its website and physical locations. Rebag offers authentication, condition grading, and managed shipping for buyers and sellers. Listings cover popular luxury resale brands and include photos and condition details. The platform also provides seller payout options and order tracking.