Many customers say the swimwear fits as expected and that the photos match what arrives. Several shoppers praise quick live-chat replies and helpful agents. Others report late or missing deliveries and refunds that were not resolved. Repeated complaints also mention unwanted daily emails and trouble unsubscribing.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer received a high-quality, well-fitting top at an amazing price.
“Both the quality of the top and the fabric seemed extraordinary to me.”
Live chat facilitated an easy return and exchange.
“did a live chat switched for other suit so easy .”
Received over 70 unwanted emails despite unsubscribing attempts.
“over 70 emails in a month.”
Order paid but not received and live chat was unresponsive.
“money was taken immediately, I have still not received my goods”
Customers describe two very different experiences: some get quick, effective live-chat help from named agents, while others report no replies and returns they could not complete. Several reviews mention refunds not going back to the original payment method or returns that stalled. Many complaints also point to shipping issues, including orders marked delivered that never arrived.
Several reviewers point to good prices and a broad selection of modest swimwear as signs of good value. Some say the quality is high for the price. Others mention partial refunds, unexpected deductions, and expensive return shipping that make the purchase feel less worthwhile.
Many shoppers find the website and app easy to use and say ordering is quick. Reviewers often credit live chat with making returns and exchanges simpler. A small number report pages not loading or other access issues.
Many reviews praise true-to-size fit, bright colors, and well-made swimwear. Other accounts describe major problems, including used or stained items, strong odors, torn pieces, and products that don’t match the photos. Positive fit feedback appears often, alongside notable quality failures.
Multiple reviewers complain about ongoing unsolicited emails that continued even after trying to unsubscribe. Several mention daily messages and sender details they found misleading. Clear, timely communication comes up only rarely.
Reviews split between smooth orders with good fit and fast chat help, and orders with missing items, refused refunds, and spam emails. Many high-rated purchases sit alongside many low-rated complaints about delivery and returns. Outcomes appear to hinge on whether items arrive as expected and refunds go through.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: February 2026
Return resulted in a partial refund and an unexpected loss.
“My return amout was $57.37.”
Purchase didn't fit and return plus shipping cost was high.
“Purchase shipping & return cost $34.”
Cannot access the Rotita website; site flashes off immediately.
“it goes to that site then immediately flashes off.”
Reviewer says returning merchandise is impossible.
“they make it impossible to return merchandise”
Package not received despite tracking indicating delivery.
“I never received my package after waiting a month”
Received a dirty swimsuit with someone else's underwear inside.
“My swimsuit arrived with deodorant marks on the armpits”
Ordered suits in March and still have not received shipping emails.
“I ordered 3 bathing suits beginnings of march still haven't received email”
Two of three swimsuits had not shipped despite promises to ship.
“2 of them have still not shipped.”
Shipping is very slow according to the reviewer.
“Shipping is the worst.”
Deliveries are often partial and can take up to a month.
“Every delivery is partial, and it takes up to a month to receive an order.”
Bathing suits pleased; exchanges easy, some clothing poor quality.
“Bathing suits I have ordered I have been happy with.”
Returned a $49 dress and received only $38 back.
“I returned a dress cost 49. Got back 38.”
Reviewer reports poor quality clothing and expensive exchanges.
“Shysters. Poor quality clothing. Exchanging for other items costs more.”
Ordered $74 worth of goods and never received them despite emails.
“I ordered $74 worth of merchandise in April of 2024. I have never received it”
Order arrived smelly, late, and made of poor quality material.
“Smelly, late, poor quality material. Waste of money.”
All Rotita garments have excellent quality and good sizing.
“Todas las prendas de Rotita tienen una calidad increible.”
Claims Rotita did not issue refunds and required bank claims.
“Rotita steals money from customers; they do not issue refunds correctly and you have to file claims with your bank to try to get some money back.”
Received bottoms that fit but tops were too small; asks exchange instructions.
“the bottoms fit beautifully but the tops are too small..”
Item too large and smelly; company refused a refund, only store credit.
“The item was too large and it smelled horrible.”
I have shopped on this site several times without any problems. The great thing about site to store is that they have lot's of quality product available in one place and anyone can get the desired items delivered to home without any hassle. I always find beautiful dresses to wear and the price is really amazing! This time I ordered Halloween top and I was so amazed how beautiful it looked in " person " .Both the quality of the top and the fabric seemed extraordinary to me. The style, colours and fit are perfect and orresponds. I am very happy and I absolutely recommend buying on their site! It is really worth it
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Rotita is an online fashion retailer focused on women’s clothing, with a large swimwear range. Its website lists swimwear, dresses, tops, bottoms, and accessories. Product pages usually include photos and sizing details to help shoppers choose the right fit. Customers can order online, set up accounts, and pay through the site checkout. Support is handled online through live chat and email for order and return questions.