Many customers praise the dresses for luxurious fabrics, an exact fit, and careful packaging. Buyers often mention fast shipping and an easy, clear online checkout. A large group of reviews describes long refund delays, denied returns, and customer service that stops responding. A few people report the garments failing after very little wear.
Examples from available reviews (Aug 2022 – Mar 2026).
Dress arrived beautifully packaged with luxurious fabric and flattering fit.
“The fabric feels luxurious and high quality”
Clear website, fast delivery, and easy returns.
“Great experience. Clear website, fast delivery and easy return.”
Company promised refunds in writing but withheld $702.80 for months.
“No refund - nothing but continued delay and excuses from their entire team.”
Fabric shredded after two hours and company refused repair or refund.
“the fabric has shredded at the back shoulder seam.”
Most complaints focus on returns and refunds. Several reviewers say the company received their returns but held refunds for weeks or never sent them. A smaller set of reviews describes returns that went through quickly with refunds issued on time.
Many reviewers tie the high price to fabric quality, fit, and craftsmanship. Some question the value when refunds are not paid or when return costs (shipping and taxes) cannot be refunded. A few reports of damage after brief wear also lower value for those buyers.
Shoppers describe a clear website, accurate photos, and a fit guide that helped many land the expected size. Many customers report on-time delivery and careful packaging that made unboxing easy. A few buyers still needed small alterations or hemming to finish the fit.
Most reviewers highlight quality fabrics, solid construction, and finishes that look like the photos. Several mention a luxe feel and precise tailoring. A small number report stitching problems, fabric shredding, or seams fraying after limited wear.
Many negative reviews point to slow or absent replies from customer service, missed callbacks, and automated messages during disputes. Reviewers connect those gaps to return and refund cases that never get resolved. A few reviews describe helpful support when the purchase went smoothly.
Reviews show a clear split: the product and delivery often meet expectations, but post-purchase support often breaks down around returns. Outcomes vary sharply depending on whether the customer needs a refund or exchange. Buyers who are happy at checkout can become frustrated when service problems start.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a dress from Sachin & Babi for a special occasion and I am beyond happy with my experience. The online shopping process was easy, with free shipping over $500 and free returns. The range of dresses they offer is fantastic, ranging from contemporary to evening wear.
When the package arrived, the dress was even more beautiful than it appeared on the website. The craftsmanship is impeccable - every detail is flawlessly executed creating an elegant garment that looks and feels luxurious. This garment was designed to last and will remain in my wardrobe as a staple piece for many years.
Overall, I had a wonderful customer experience with Sachin & Babi- from browsing their extensive collection on their website to receiving quality merchandise delivered straight to my doorstep. Anyone searching for high-quality attire would be remiss not considering Sachin & Babi.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sachin & Babi is a womenswear label that designs and sells occasion dresses, evening gowns, and ready-to-wear pieces. The brand focuses on embellished fabrics, tailored construction, and event-ready silhouettes. It sells through its ecommerce site and selected retailers, with online photos and size guidance. Designers Sachin and Babi founded the label, and its design and production approach centers on craftsmanship and fabric detail.