Reviewers often describe orders that never ship, or that ship only after customers escalate. Many mention support that goes silent or stays email-only, plus long refund delays. Some reviews praise the craftsmanship or say the order eventually arrived. Several also report receiving the wrong item or a defective one.
Examples from available reviews (Apr 2022 – Mar 2026).
Paid but received no shipping updates despite multiple contacts; planning chargeback.
“I've tried contacting them four times to receive a shipping update”
Accidental order couldn't be canceled; company unreachable and refusing returns.
“It is impossible to EVER reach anyone on the telephone”
Despite company troubles, my December order eventually arrived today.
“the order I placed December 22, 2025 DID ARRIVE today”
Homewares were well crafted, timeless, and of outstanding quality.
“The design is timeless and the quality is outstanding”
Several reviews describe returns being refused and replacements not being completed. Customers report missing parts, carrier-handled packages gone wrong, and fixes that move slowly or never happen. These service issues show up repeatedly alongside fulfillment complaints.
Customers say they were charged right away while orders remained unfulfilled. Some reviewers mention funds being held, price matches being denied, or refunds taking a long time. These points dominate how people describe value.
Many reports center on order processing and fulfillment problems. Reviewers describe orders that never ship, partial deliveries, late cancellations, and situations they say required chargebacks to resolve. A small number of customers report that delayed shipments did arrive.
Several reviews cite defects, including split zipper stitching, rug sizes that vary, defective lamps, and LED failure. A smaller group praises the design and material quality of the homewares. Positive quality comments appear, but less often than fulfillment or service complaints.
The most common complaint is being unable to get a response. Reviewers describe email-only contact, no phone number, automated replies, and missing shipping updates. Many accounts share the same difficulty reaching support.
Most reviews show low satisfaction tied to fulfillment problems and breakdowns in support. A minority report good outcomes, such as on-time delivery or high-quality goods. The result is a clear split between unhappy buyers and those who describe satisfactory products or delivery.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order processing stalled with only an online form and delayed response.
“There is no email or phone number to contact a customer service representative”
Order placed ten days ago with no delivery information or updates.
“I still have no idea when I'm going to receive it.”
Rugs had inconsistent sizes and orders experienced months-long delays.
“one of them was a full inch shorter in width than the other two.”
Paid for in-stock quilts that never shipped and customer service didn't cancel properly.
“they never handed the package off to REMOVEDto send”
Large order delayed for months until refunded, money held interest-free.
“they wouldn't be shipping it at all and would refund my money.”
Company enforces long processing times and refuses to expedite or cancel.
“Please note we are not able to expedite processing time.”
Received multiple defective lamps and customer service failed to address refund.
“sent three lamps that all had various levels of defects.”
Duvet cover zipper stitching split and company refused suitable replacement.
“the stitching around the zipper immediately split.”
Refund status stalled for months with repetitive automated responses.
“the status of your refund remains in process.”
Fixtures' LEDs failed within three years and company offered no remedy.
“both fixtures have burnt out”
I recently had the pleasure of purchasing some homewares from Schoolhouse and I must say, I was thoroughly impressed with their products. The design is timeless and the quality is outstanding, making them true modern American heirlooms.
One thing that stood out to me was how well crafted each item was. From the lighting fixtures to the hardware, everything seemed to be made with great care and attention to detail.
What's more, every single piece in their collection seems unique and one-of-a-kind which sets them apart from other home décor brands on the market today.
Overall, I found my shopping experience at Schoolhouse to be both pleasant and rewarding. Anyone looking for high-quality homeware should definitely check out this store.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Schoolhouse Electric & Supply Co. designs and sells lighting, homewares, furniture, and hardware. Its lineup includes decorative fixtures, textiles, tableware, and related accessories for residential and trade customers. Product pages list specifications, materials, and dimensions to help with buying and installation. Schoolhouse sells through its e-commerce site, retail channels, and trade sales.