Technicians often get high marks for showing up on time, knowing their work, and fixing problems. Many customers say parts arrived when promised, matched correctly, and installed without hassle. Another recurring set of reviews describes canceled appointments, technicians who never arrived, and parts that were not shipped or stayed on backorder. Automated service tools and slow refunds add to the frustration.
Examples from available reviews (Nov 2021 – Feb 2026).
Technician was fast and arrived early.
“Great technician was fast n early”
Parts worked great for the customer.
“they worked great!”
Multiple no-shows left reviewer without an oven for three weeks.
“Two appointments and three weeks without an oven.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Reviews frequently call field technicians professional, knowledgeable, and efficient, and some name specific technicians and what they did. Another large set of reviews describes repeated cancellations, long waits with no repair, and warranty visits that never resolve the issue. These breakdowns often leave major appliances out of service for extended periods.
Some customers mention competitive part prices and billing that felt clear and straightforward in one-on-one interactions. Others describe high base labor fees, surprise charges, or paid diagnostics that did not lead to a fix. Pricing disputes show up less often than service and communication complaints, but they appear on both the positive and negative side.
Several reviewers describe easy ordering, correct part matches, and simple do-it-yourself installation. Many more say the site showed items as in stock and then switched them to backorder, and that canceling the purchase was not possible. Multiple customers report having to file credit-card disputes to get their money back.
Many reviews praise genuine parts that fit properly and worked as expected after installation. A smaller but noticeable group reports defective parts, damaged packaging, or items that looked used instead of new. Those complaints usually come alongside problems with ordering or returns.
Automated scheduling and AI-style replies often draw complaints about not reaching a person and about missed or unexplained appointment changes. A few reviews point to helpful customer-service agents by name, but those mentions are limited compared with complaints about automation. Updates on refunds and order status repeatedly come up as a weak spot.
Overall feedback splits sharply between good technician visits and frustrating company processes. Customers praise individual repairs and correct parts. Criticism focuses on cancellations, failed fulfillment, and automated support that keeps people from reaching a live agent.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (80) · Reviews (20) · consumeraffairs.com (10) · Reviews (1) · Quotes shortened · As of: February 2026
Shipped in a timely manner and fits well.
“Shipped in a timely manner. Fits well.”
Third-party vendors allegedly rip customers off and charge high restocking fees.
“Sears runs through third party scammers like FastMedia.”
Technician no-showed repeatedly, appointments rescheduled, and poor communication.
“I had another app yesterday again no show”
Warranty service was ineffective, with missed technicians and poor communication.
“This company’s warranty for home appliances is dissatisfying to say the least.”
Appointments repeatedly canceled and repair work was poor and incomplete.
“They would cancel the appointment the day of and reschedule time and time again.”
Automatic voice system and a wide appointment window caused frustration.
“it is all automatic voices.”
Multiple canceled appointments and long delays led customer to choose replacement refrigerator from GE.
“They cancelled 3 appointments before even coming to my home.”
Microwave unrepaired for months under warranty with promised replacement check not received.
“It has been since September and my microwave oven, under warranty, has not been fixed.”
Appointments repeatedly rescheduled due to staffing, causing long waits despite paid deductible.
“unfortunately due to unexpected staffing changes in my neighborhood, they need to reschedule”
Fridge remained unrepaired months after warranty service requests and missed appointments.
“It's now December and my fridge still not working.”
Paid for repairs but issues persisted and dryer failed again after long delays.
“I will never use sears again paid 1500 to fix my washer and dryer only to have my dryer break again...”
Technician performed inadequate repair and Sears provided poor follow-up and communication.
“I had to trick them to come out here to fix what they supposed to fix after I purchased the parts to fix my stove.”
Spent long time on phone but could not reach a real person; AI unhelpful.
“I can't get to a real person and it's incredibly frustrating.”
Diagnosed compressor covered by warranty but Sears did not respond to case.
“Still after one month, I have not got any respond form sears yet for the created case.”
Repair service failed; technician did not show and no human contact available.
“I've been without a refrigerator for three weeks”
Needed furnace replacement but Sears delayed honoring warranty and provided run-arounds.
“It is dire that we have a working furnace.”
High baseline labor fees and multiple expensive repair charges left reviewer paying $800.
“the base labor fee is $300”
Two scheduled appointments resulted in no-shows and no human contact.
“No way to talk to a human.”
Canceled an in-stock part order but still awaited refund a month.
“a month later, still no refund.”
Ordered parts showed in stock but were backordered and uncancelable.
“There is absolutely no way to cancel the order”
Received wrong part and experienced delayed refunds requiring PayPal dispute.
“they cancelled my transaction but never refunded my payment.”
Part listed as in stock did not ship and payment retained.
“My part should be here yet they have my money.”
Order never shipped and refund not posted, bank intervened.
“Seems like a scam.”
Parts listed as in stock were actually backordered; refund required credit card help.
“SCAM site. They list parts “in stock” but they’re not.”
Canceled order but refund delayed after multiple calls and promises.
“I canceled the order within the required one hour time window and was charged anyway.”
Expedited order lost, cancellation ineffective, and no English support; money missing.
“Horrible service!!! and i am out $82.00.”
Website promised quick delivery but item backordered and support was deceptive.
“website stated it will get here within a week. Then I get an email stating it's backordered”
Part never shipped despite in-stock listings; support gave excuses and no refund.
“The status remains “In Process,” like nothing is happening.”
Company misrepresented inventory and lied about availability causing cancellation.
“Please cancel and refund. Anything else? Yes, you lied to me!”
Reviewer says the company lied and offered no help, avoid them.
“DO NOT USE THESE PEOPLE. THEY'LL LIE TO YOU AND DO NOTHING TO HELP YOU.”
Part listed in stock never shipped and live support was unreachable.
“Next to impossible to speak with a live agent to inquire about my order or request refund.”
Control board unavailable led to delayed refunds and incorrect online images.
“Selling/charging for parts that don't exist and the consumer has to invest time to obtain a refund is a dealbreaker.”
Part shipped cheaply but packaging was ruined and the part was dirty.
“The box that the part was shipped in looked like it had been through a world war.”
Delivery times and addresses were incorrect and support overseas was hard to understand.
“First of all, they lied to me when the part would be delivered.”
Parts delayed months despite in-stock claims, requiring a credit card dispute.
“By the time you save 10% with SearsPartsDirect, your project will likely be months behind”
Never received ordered parts nor refunds for two separate orders.
“Never received parts ordered and never received refund for 2 separate orders.”
Received a defective control board that appeared used and returns were obstructed.
“Sears Parts Direct is a scam, they recycle used parts and sell them as new.”
Multiple orders resulted in wrong, missing, and misdelivered parts with refund difficulties.
“I have now had to order the same part three times.”
Order shown in stock but delayed, partial shipment, and poor communication from support.
“You show on your website that parts are in stock just to get customers to make the purchase”
Technician arrived on time and fixed the problem efficiently.
“The tech arrived on time and was extremely efficient!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sears is a national retailer and service provider for home appliances and parts. It sells replacement parts through an online catalog and in retail stores. Sears Home Services schedules in-home technicians for repairs, installations, and warranty work. The website lists part numbers, diagrams, and compatibility details by appliance model. Customers can buy parts, book service visits, and check warranty or protection-plan terms.