Many customers applaud Serena and Lily for well-made, style-forward home furnishings and say they buy again. Reviews often mention easy shopping and dependable delivery. A smaller but noticeable group reports defects and service promises that were not kept, which lowered satisfaction.
Examples from available reviews (Dec 2021 – Mar 2026).
Repeated orders show the reviewer is always impressed by the quality.
“I've ordered from S & L multiple times and am always impressed by the quality.”
Reviewer says wallpaper quality is horrible and warns against purchasing.
“Do NOT purchase wallpaper”
Delivery was successful during a snowstorm and staff were communicative.
“Great delivery in difficult weather”
Customer was charged extra and not provided promised installation.
“they will install while in reality they did not”
Reviewers often commend delivery and how orders are handled. Many mention shipments arriving on time and deliveries completed even in tough conditions. Design advisors and store staff get specific praise for helping with ordering and logistics.
Shoppers frequently say they get good value when they buy during sales and when choosing certain furniture and decor. Several reviewers link planned repeat purchases to promotions. One account describes an added charge and an installation promise that did not happen.
Customers call the website quick and easy to use, with a smooth online checkout. Many also describe pleasant in-store shopping and say the style matches what they want. A small number mention fit and sizing problems with bedding and pillowcases.
Most reviews praise workmanship, sturdy materials, and appealing design across bedding, furniture, and dinnerware. A separate set of negative reviews points to issues such as torn duvet covers, faulty wallpaper, paper fan fronds, and strong chemical smells. These complaints cover multiple product types and stand in contrast to the larger group of positive quality comments.
Customers often describe staff as helpful and responsive, with timely order updates. Free fabric samples and direct contact with advisors come up as useful before buying. One review notes a promised service that was not completed and required follow-up.
Most reviewers report a satisfying, style-aligned experience and say they return to buy again. The strongest praise focuses on product look and support from staff. Reviews show a split between broad enthusiasm and a smaller number of serious complaints about defects and fulfillment.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I was advised a waiter to buy kitchen rugs from this company. I went and checked their latest designs which aligned with my interior. I decided to purchase the rugs even though it was expensive without getting a quote from other companies. My interiors and color scheme changed four days before the delivery date, i called to enquire about the new design changes, i got told that the materials would be delivered on the date agreed, then suddenly i get a call about changing the fabrics to what i have just mentioned above at an extra cost of 35% of the original purchase price. Apparently they install your design and if you want to change you have to pay all over again. They delivered me a quote showing me how much they charge me for materials and how much they charge me for labor, I ended up paying more than that so they will install while in reality they did not, who are these rip off artists? They need to come clean now!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Serena and Lily is a U.S. home furnishings brand selling furniture, bedding, rugs, wallpaper, lighting, and decorative accessories. It runs an e-commerce site and physical showrooms. Product pages share design details, materials, and room inspiration to help shoppers compare options. The company also provides customer support and optional design consultations for choosing items and planning projects.