Reviews split between fast, satisfactory purchases and major order or support problems. Positive comments point to quick fulfillment, correct shipments, and strong pricing. Negative accounts describe lost or canceled orders, refused refunds, and cases of wrong or counterfeit items. Ratings cluster at both the high and low ends, creating a polarized view of results.
Examples from available reviews (Oct 2022 – Mar 2026).
Fast shipping, good product, and a good price for the item.
“Fast shipping, great product and price!”
Never received order due to misrouting and company refused a refund.
“I never received my order”
Calls and customer service were unreachable and unhelpful.
“there’s no customer service you call no one answers”
Ordered branded shoes but received cheap unknown-brand alternatives instead.
“Scam!I’ve ordered Adidas shoes for 50€ and got some Chinese brand no names for 1€”
Service complaints come up often, mostly around shipping and help after purchase. Several reviews describe being charged for orders that were later canceled, shipments that never arrived despite tracking, and refusals to refund. A smaller set of reviews mentions flexible returns and good in-store service.
Many shoppers describe noticeable savings on branded clothing and shoes and compliment sale prices. Others claim the original prices are misleading, shipping fees get added and can’t be removed, and reward points don’t get credited. The feedback includes both real-deal experiences and accusations of deceptive pricing.
Positive reviewers mention an easy checkout, a user-friendly app, and deliveries that arrive on time. Other customers report repeated cancellations and missing packages that disrupt the purchase. Overall, the experience splits between smooth online buying and failed fulfillment.
Some reviews say items were authentic, well packed, matched the description, and fit as expected. Others report wrong items, apparent knockoffs, or products with missing or reduced contents. A limited number of reviews also mention low-quality materials in some outlet merchandise.
Many negative reviews describe support that doesn’t respond and a lack of order updates. Customers report unanswered calls, ignored emails, automated or unhelpful replies, and little detail on cancellations or refunds. Few reviews highlight timely communication.
High ratings focus on fast delivery, accurate orders, and strong value. Low ratings describe money lost without resolution, refunds denied, and claims of scams or counterfeit goods. Overall, reviews show a sharp divide between dependable orders and serious breakdowns in service.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Requested an exchange within a day but company refused and did not respond.
“No one would respond or call back..”
Reviewer accuses the company of deceiving customers and sending wrong items.
“They send empty packages or other items that are completely different from what was ordered.”
Ordered branded shoes but received cheap unknown-brand alternatives instead.
“Scam!I’ve ordered Adidas shoes for 50€ and got some Chinese brand no names for 1€”
Received glue instead of the perfume purchased, according to reviewer.
“thieves scammers instead of perfume sent me 2 boxes of glue for the cost of buying perfume £ 130”
Order not received after two months and tracking number was invalid.
“Order still not received after 2 months.”
Company won't stand behind purchases after 30 days and may sell knockoffs.
“They don't stand behind anything”
Order was charged then later cancelled and refunded weeks afterwards.
“Took my order, charged my card, then cancelled and refunded, weeks later.”
Return denied as final sale despite no webpage notice; bank refunded customer.
“I was told all sales are final and returns are not allowed.”
Jersey ordered arrived quickly, in brand new condition with tags included.
“Fast delivery and legit product!”
Sandals arrived timely, were genuine, with a minor fit issue but satisfactory.
“I received the sandals timely, they are the real deal.”
Package was not delivered and customer service failed to help.
“Didn’t deliver my package.”
Fake tracking showed delivery and support did not respond.
“100% SCAM COMPANY”
Order never arrived despite tracking showing it was delivered.
“tracking said it delivered them”
Order was sent despite cancellation, lost, and customer service refused help.
“I’m out of $700+ and never received the item.”
Item supposedly shipped without tracking then order was later canceled.
“never sent a tracking number.”
Received an incorrect item and customer service did not resolve.
“Received one that I ordered plus one that was incorrect.”
Order was reportedly shipped then later canceled with no resolution.
“Your order has been canceled”
Item sold and shipped by Adidas arrived faster than expected.
“it came faster than expected.”
Received wrong size and customer service did not respond.
“Customer service is basically non-existent.”
Items never arrived despite tracking showing delivery; refund was partial.
“Items never arrived.”
I recently discovered Shop Premium Outlets and I am beyond impressed with their online shopping experience. As someone who loves discovering new fashion brands at discounted prices, this website is a dream come true.
What initially caught my attention was the promise of up to 90% off on women's, men's, and kid's styles from various popular fashion brands. But what really sold me on this website was how user-friendly it is. The layout is simple yet visually appealing, making it easy for me to navigate through the different categories and find exactly what I'm looking for.
I appreciate that they feature a wide range of sizes not just limited to standard ones while shopping for clothes which makes online shopping easy like never before.The site loads quickly, and each product page features multiple photos so you can get an accurate representation of each item. Plus, every purchase comes with free returns—a small detail but one that adds peace of mind when purchasing clothing items online.
Overall, my experience with Shop Premium Outlets has been nothing short of excellent. With fantastic deals on high-quality fashion items plus an effortless browsing/shopping process , I'll definitely be returning as a happy customer again soon!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Shop Premium Outlets runs outlet shopping centers and an online store that sells discounted apparel, footwear, accessories, and lifestyle items from national brands. Brand pages list sizing, materials, and prices for products such as sneakers, jackets, handbags, and fragrances. Its outlet centers host multiple brand retailers, and the corporate site provides store locators and opening hours for in-person shopping. The online store includes product search, a shopping cart, checkout, and posted shipping and return policies. The company website also lists customer support contacts, brand directories, and store details.