Reviewers repeatedly say the items they received don’t match the website photos and arrive in cheap materials. Many describe refunds being denied or dragged out, with returns that stall. Several accuse the site of using digitally generated images to make products look better than they are. One review instead points to a usability issue tied to product design changes.
Examples from available reviews (Jul 2021 – Feb 2026).
AI images misrepresented clothes and returns or refunds failed.
“They use AI to create enticing images on their website.”
Prints were muddy, quality poor, and refund was not provided.
“I still don't have the return shipping label or refund.”
Item never arrived and reviewer urges reporting site for fraud.
“Did not even get item ordered!”
Multiple design and usability changes make the 2021 Sienna inconvenient for the reviewer.
“Not being able to hang clothes in the rear when we travel is a deal breaker.”
Customers often say returns and refunds are delayed or refused. Many describe customer support as generic and not helpful. A few also mention account or payment issues as another service problem.
Many call the purchases poor value, saying items arrive in thin or printed materials instead of the advertised fabrics. Several say they paid for products that looked like cheap reproductions when they arrived. Complaints cover both clothing and small accessories that fall short of expected quality.
Many reviewers say the site’s photos don’t reflect what arrives. Several specifically cite digitally generated or AI images as misleading. One review focuses on design and usability changes that reduce practical use.
Reviewers frequently describe clothing as printed polyester, thin fabric, or plastic rather than linen or embroidered materials. Several say items arrived damaged, unwearable, or completely different from the listings. Some also report orders that never arrived.
When seeking fixes, reviewers describe communication as minimal and scripted. Multiple accounts mention missing return labels, refunds that stall, or no outcome after reaching out. Mentions of frozen accounts or blocked transactions are rare but do appear.
Every provided review describes a negative experience, centered on misleading products and unresolved issues after purchase. None of the supplied reviews are positive. Taken together, the reviews point to repeated dissatisfaction with product authenticity and how complaints are handled.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (23) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Dresses didn't match advertisements and were cheap material.
“The dresses I received look nothing like the advertised dresses.”
AI-generated photos misled buyers and refunds have been delayed.
“AI generated photos”
Items were awful and refunds claimed to be impossible.
“You'll never see your money back and the items are awful”
Dresses differed from photos and refunds were delayed.
“Our account has been frozen due to a lot of transactions recently.”
Ordered dresses looked beautiful online but arrived as cheap materials.
“This is a total scam!”
AI images misrepresented clothes and returns or refunds failed.
“They use AI to create enticing images on their website.”
Dress was poor quality, unlike photos, and returns costly.
“Terrible quality, it's totally not look like in the photos.”
Prints were muddy, quality poor, and refund was not provided.
“I still don't have the return shipping label or refund.”
Item never arrived and reviewer urges reporting site for fraud.
“Did not even get item ordered!”
Tops were printed polyester, not as advertised, and returns delayed.
“Tops nothing like pictures advertised.”
AI-generated photos; embroidered patterns were printed on cheap material.
“I still have not received my refund !!”
Products differed from website images and refunds or returns failed.
“Shopping website shows completely different products.”
Item not as described linen and returns were delayed despite policy.
“There is no linen in the garments.”
Items were poor quality and customer service refused refunds.
“Customer service is generic responses and no refund is possible.”
Product was useless and return requests were refused.
“SCAM DO NOT BUY!”
Order went unfulfilled and reviewer lost over $100.
“never heard from them again”
Clothing and jewelry arrived far below advertised quality and refunds costly.
“it was literally a picture of the shirt and dress printed on cheap thin fabric.”
Order couldn't be cancelled, shipped anyway, and items were cheaply made.
“they shipped the order.”
Items differed from pictures; returns stalled despite contacting shops.
“No embroidery, just printouts on poor-quality fabrics.”
Items didn't match images and were cheap plastic material.
“Items are nothing like online images.”
Clothes were unwearable plastic bags and not as advertised.
“Unwearable, nasty, plastic bags.”
Product was cheap junk and refunds were not honored.
“DO NOT SHOP AT SHOPSIENNE!”
Item advertised as linen was cheap screen print and returns ignored.
“Was advertised as linen but material is cheap”
Have owned 10-15 siennas since 1998. Currently have a 2021 LE. It was tough getting used to brakes-doing better now. The front thing that holds the gear shifter crowded up the front and serves no purpose, because of it, I have to cram my purse under it n tug it out!! Ridiculous!! They did away with second glove compartment n put in a narrow dust collecting shelf!! We haven’t figured out why?? My 6 ft tall husband bumps his head getting in n out of passenger side!! His heads in the ceiling. Did no one sit in the front passenger seat?? The front end of van is low n hangs up on the concrete barrier at end of parking spaces. Ridiculous!! BUT THE WORST THING IS - ALL THE NICE SPACE IN REAR WHEN THIRD SEATS ARE STOWED N THERES NO WAY TO HANG CLOTHES BACK THERE!! Toyota needs to fix this n offer us new owners a fix!! That is a deal breaker for us!! We wouldn’t have bought this van if we knew that!! The positive is better gas mileage, around 33 mph. Going on a 4,000 mi trip n will ck mileage then. Their is also, a couple of safety features like side mirrors alter you if someone is in blind spot n cruise control feature to keep you from hitting vehicle in front of you. There is no HomeLink system on LE anymore so, your garage door opener is back up on sun visor!! The seats are not comfortable n plush like older models. Hard n stuff!! Not being able to hang clothes in the rear when we travel is a deal breaker. Totally unacceptable!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sienne runs an online store that lists consumer products. Each listing shows photos, descriptions, prices, and shipping choices. Shoppers order through an online checkout and pay using common payment methods. The site posts return policies and provides customer support contact options. Product pages usually include digital images and written specifications for customers to review.