Many reviewers like Silksilky for its soft feel, good fit, and appealing designs. A frequent set of complaints centers on order mix-ups, returns, and slow or missing replies from support. Multiple reviews also mention fair pricing and buying again.
Examples from available reviews (Aug 2025 – Mar 2026).
Products are beautifully crafted with outstanding quality and service.
“the silk feels absolutely wonderful.”
Order not sent despite label; repeated emails ignored and only coupon offered.
“It's been over 3 weeks and I have not got my order.”
Kimono labeled 100% silk turned out to be polyester mix, reviewer called scam.
“The "silk" kimono that I ordered is not silk.”
Customer service promptly resolved payment error and was exceptional.
“The customer service was exceptional.”
Several reviews describe orders arriving correctly and support helping with delivery problems. A sizable group reports the wrong items, delayed replacement shipments, and refused refunds. These delivery and return problems show up repeatedly in low-rated reviews.
Many customers say the price feels fair for the quality they received. Fewer reviewers say they paid premium prices but got poor materials or had sizing issues. Complaints about value mostly appear alongside reports of product problems or failed returns.
Reviewers often mention an easy ordering process and sizing that matches what arrives. Others describe slow tracking updates or long shipping times, plus trouble finding return instructions. Comments about repeat purchases appear alongside these shipping and return frustrations.
A prominent set of reviews praises soft silk, solid construction, and tidy stitching. Many low-rated reviews, however, claim the items feel synthetic, have poor finishing, shrink after washing, or don’t match the listed fabric. Quality feedback varies widely depending on the purchase and reviewer.
Many complaints describe emails going unanswered, missing return authorizations, and unresponsive support. Some high-rated reviews mention fast, helpful replies, but these are less common than negative accounts. Communication problems often come with unresolved returns or refund disputes.
Reviews are sharply split: many repeat buyers report smooth purchases and good service, while a separate group describes unresolved orders and returns they can’t complete. Low-rated reviews focus on authenticity concerns and support breakdowns, driving most negative impressions.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (18) · Quotes shortened · As of: March 2026
Ordered two pieces, silk lovely and customer service was helpful.
“they are the loveliest silk!”
Silk is very soft and fits perfectly against the body.
“Very soft, as silk should be.”
Reviewer praises the products as finest silk with exceptional quality.
“The finest silk products, exceptional quality🌸”
Delivery problems took a while to sort, but dress was lovely.
“We had delivery problems.”
Placed two orders, very satisfied though delivery took longer.
“Only issue - a bit long delivery timings.”
Pillowcases are silky smooth and high quality with great colors.
“High quality silky smooth pillowcases.”
Reviewer says the silk is good quality.
“Good quality of the silk.”
Loves the natural silk, fit, and color; eager to buy more.
“Love the finest natural silk”
Customer service is excellent and reviewer will continue buying.
“The costumer service is excellent.”
First-time order was worthwhile with good delivery and quality boxers.
“Good delivery, good quality silk boxers”
Shirt is beautiful, soft silk and perfect.
“Beautiful red shirt.”
Reviewer is very happy with the product they ordered.
“I'm very happy with the product I ordered, thank you.”
Customer service promptly resolved delivery issue; items fit nicely.
“They are very committed to customer service”
Fabric felt poor quality, not silk, and sizing ran small.
“Items run extremely small.”
Received wrong items and company refused to provide a return shipping label.
“But they wouldn't send me the shipping label.”
Received wrong sizes and returns required at buyer's expense unexpectedly.
“I had to mail to the US at my cost!!”
Wrong color item and company failed to provide return instructions.
“they still did not send me any info about returning.”
Order showed no progress and appeared to be dispatched from China.
“absolutely nothing moved on the order for over a week.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Silksilky runs an online store selling silk sleepwear, robes, pillowcases, scarves, and related accessories. The site shows product photos and includes details such as material composition and size charts. Orders go through its e-commerce checkout, with international shipping options available. The website also provides customer support contacts and return-policy information through help pages.