Several reviews mention tables arriving damaged or missing parts. Many customers also describe after-sale support as unresponsive or unhelpful. One review highlights a sturdy, good-looking table and timely help. Some buyers say the reimbursements offered did not reflect the item’s value.
Examples from available reviews (Nov 2021 – Mar 2026).
Order arrived incomplete, company failed to communicate and refunded insufficiently.
“they were just going to not send me the rest of my order.”
Received a defective coffee table and experienced unresponsive, delayed customer service.
“Endless delays and non-answers from "customer service" (funny name for that group).”
End table arrived split badly and customer service was unhelpful.
“it is split so bad we can insert many playing cards into the splits.”
Sturdy, attractive coffee table met expectations and prompt customer service.
“The table is sturdy and looks great.”
Several reviews describe weak after-sale support. Customers mention slow replies, calls that ended abruptly, and agents who did not fix shipping or parts problems. One review reports helpful, responsive service.
More than one customer says the compensation offered felt too low. One review mentions a $40 reimbursement for a table that cost much more. One positive review suggests the buyer felt the value was acceptable.
Delivery and fulfillment problems come up often. Reviews mention incomplete shipments, replacement parts that never arrived, and items showing obvious damage on delivery. One review describes quick help and a smooth, satisfying unboxing.
Multiple reviewers report items arriving damaged or defective, including splits, cracks, and scratches. These complaints span different table types. One reviewer says their coffee table felt sturdy and looked well finished.
Several customers describe poor communication with support. They cite vague replies, long waits, and one representative who hung up. Only a small number mention clear, timely responses.
Across these reviews, the tone leans negative, driven by repeated delivery damage and frustrating support. One higher-rated review offers a clear counterpoint with strong product quality and good service. Experiences vary widely from order to order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order arrived incomplete, company failed to communicate and refunded insufficiently.
“they were just going to not send me the rest of my order.”
Received a defective coffee table and experienced unresponsive, delayed customer service.
“Endless delays and non-answers from "customer service" (funny name for that group).”
End table arrived split badly and customer service was unhelpful.
“it is split so bad we can insert many playing cards into the splits.”
Required a replacement part and faced extremely poor, unresponsive customer service.
“their representative hung up on me.”
Table arrived scratched and customer service offered inadequate compensation.
“They then continued to offer us a $40 reimbursement...on a $500 table.”
I was a little hesitant to order a large item like a coffee table online, but I am very happy with the purchase. The table is sturdy and looks great. I was looking for something with a little rustic charm and that matched the rest of my furniture and this table does just that. I love that it has a lower shelf for displaying books and nick knacks while the top is large enough to comfortably fit 4 people. The customer service was great. I had a few questions and they were very helpful in answering them. The seller was also very quick in responding to questions which was great. I would definitely purchase from here again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Simpli Home sells indoor furniture online. Its range covers living room and bedroom items, including coffee tables, end tables, TV stands, and storage pieces. Listings usually include dimensions, materials, and care instructions. The company runs an e-commerce site and offers customer support for orders, returns, and warranty questions.