Reviewers often describe SKIMS pieces as soft and comfortable, with an app and checkout that feel simple. Many mention fast shipping and quick fixes when problems come up. Several shoppers also point to sizing and fit that change from style to style and across collaborations. Some complaints focus on customer support that doesn’t respond and on delivery or return problems that never get resolved.
Examples from available reviews (Dec 2021 – Mar 2026).
App is easy and membership benefits like free shipping are appreciated.
“I appreciate the free shipping, free returns, and easy access to purchase history”
Customer service resolved a broken product quickly and satisfactorily.
“They were quick to solve the issue and find a solution that made us both happy.”
Customer service was slow and unresponsive about a lost shipment refund.
“Absolute woeful customer service.”
Underwear arrived with pubic hair; partial refund issued.
“Massive pubic hair on underware when arrived.”
Customer service runs in two very different directions. Some reviews mention quick, helpful agents who handle damaged items and exchanges. Others describe slow or silent support, refunds that don’t arrive, and delivery disputes left open.
Many buyers feel the price makes sense because of the shaping, comfort, and flattering fit. Another set of reviews says the cost didn’t match the durability or construction in their orders.
Shoppers often call the website and mobile app easy to use, with a smooth checkout. At the same time, inconsistent fit and sizing shows up across several items and a few collaborations, which makes sizing choices and returns harder.
Most comments focus on soft fabrics, comfortable bras, and loungewear that feels well made. A smaller group reports weak construction, durability issues, and one contamination incident that needs attention.
Order confirmations and shipping updates are often described as fast and clear. Several reviews mention packages marked delivered but not received, plus return-credit updates that are late or unclear and slow down fixes.
Many customers say they keep coming back for the comfort and style. But big problems with fit consistency and service breakdowns leave shoppers with sharply split experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I don't normally write reviews, but I felt that this one was extremely necessary.
The same thing happened to me as it did to the previous reviewer.
The item is adorable, however, it has been more than two weeks since I ordered it and I have yet to receive it.
I sent out an email, but no one responded to it.
Because this was my first time shopping from Skimz shop, and it will most certainly be my last, I am really dissatisfied.
By the way, I placed my order on November 27, 2021, and it shows that it was shipped on December 12, 2021, but I never received any item.
This organization is a hoax.
They take your money but never send the products you ordered.
I placed an order for two bras that would be delivered before Christmas.
They charged my credit card quickly and stated that the item had been dispatched.
It is now the 12th of the month, and nothing has yet arrived.
There is also no tracking number.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SKIMS is a clothing brand that sells shapewear, underwear, loungewear, and basic wardrobe staples. Kim Kardashian founded the brand in 2019. SKIMS sells direct through its website and mobile app, with materials, care details, and size guides shown on each product page. The range covers bras, underwear, lounge sets, and a men’s line, and the company sometimes drops limited collaborations. SKIMS also offers online customer support for order questions and returns.