Reviews often mention fast shipping, clear communication, and helpful staff. Many customers say the website is easy to use and checkout is straightforward. Several accounts describe audio items arriving defective or not working. A smaller but steady set of complaints points to out-of-stock listings, missing packages, and long waits for replacements.
Examples from available reviews (Dec 2021 – Mar 2026).
Staff were very helpful and provided great service throughout.
“Adam and Warren were very helpful”
Order arrived quickly and included better discounts than competitors.
“They were super quick in getting my brand new Yamaha CD player to me.”
Refurbished headphones arrived dead and would not power on.
“they won't power one.”
Advertised used item was unavailable and replacement took over six weeks.
“they don’t actually have it.”
Many reviews call out specific staff and describe positive in-person help. Several customers say orders shipped on time and arrived as expected. A separate set of complaints mentions out-of-stock listings, missing packages, and replacements taking multiple weeks, and one review describes a payment and refund dispute.
Several reviewers point to competitive prices, discounts, and purchases that felt worth the cost. Comments about good value often come alongside notes that items arrived in good condition. Criticism of value is uncommon in these reviews.
Multiple customers describe an easy online buying process and simple site navigation. Some reviewers say the site worked well for older users. A few reports mention shipping delays, which lowered satisfaction for those orders.
Two reviews describe clear failures on arrival, including refurbished headphones that were dead and Bluetooth that did not work. Many others say items matched the description and worked as expected. The arrival-defect reports stand out as a noticeable negative cluster compared with the larger share of working deliveries.
Several reviews praise quick, useful communication and name staff who provided updates. These comments often appear alongside confirmed safe delivery. A few isolated reports mention refusal to help with missing packages and a difficult ID/refund interaction.
Reviews show a split between many highly satisfied experiences and a smaller group of major failures. Positive comments focus on fast delivery, clear updates, and smooth ordering. Negative feedback centers on defective products, inventory or fulfillment problems, and service issues that were not resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Refurbished headphones arrived dead and would not power on.
“they won't power one.”
Staff were very helpful and provided great service throughout.
“Adam and Warren were very helpful”
Order arrived quickly and included better discounts than competitors.
“They were super quick in getting my brand new Yamaha CD player to me.”
Product was delivered promptly after a quick response.
“product delivered in timely fashion”
Adam communicated well and the item arrived safely.
“Adam was great at communicating with me”
Support was easy to access and resolved the issue satisfactorily.
“responses were prompt and relevant and very helpful”
Advertised used item was unavailable and replacement took over six weeks.
“they don’t actually have it.”
Bluetooth was broken and the headphones could not connect.
“The item had broken Bluetooth”
Item matched description and price, but shipping was slow.
“Received exactly what I purchased for a good price.”
One package was missing and customer support refused to help.
“HORRIBLE service.”
Item was received on time and works great.
“received on time works great!”
Repeat customer praised helpful communications and quality products.
“They have the best customer service and quality products.”
Product was as described, reasonably priced, and arrived timely.
“Nice product, good price,”
The purchase process was smooth and the item was readily available.
“I really liked how smooth and easy my purchase was.”
The site was doable for a 71 year old who is computer illiterate.
“your site was doable”
Website purchase was easy but shipping took a full week.
“it took a full week for the order to be shipped”
Item matched description and shipped quickly.
“Item came as described.”
Purchase met expectations with fast shipping and good communication.
“Shipped fast, and great communication!”
Product was outstanding and customer service was helpful about shipping.
“The product was outstanding”
Speakers took about a month to arrive but were worth the price.
“Took about a mo to recieve the speakers”
I placed a purchase order for two items.
After I provided them with all of the appropriate papers, including my picture ID, two payments were deducted from my bank account.
When I attempted to cancel my transaction, I received an email stating that they were unable to verify my identification, but they have yet to refund any of my money.
I phoned no managers or supervisors, informed the email resolution team that I had contacted them six times, and was told that the email resolution team had never responded to any of my emails.
They even threatened to sue me if I didn't remove my review.
Please avoid doing business with this company.
This firm should be avoided at all costs, and I wish I could offer a screenshot.
Because I supplied email documentation to my bank demonstrating that Buy on Trust promised to return my money but did not, my bank filed a fraud charge against the company, and I've since got an email stating that the money was never withdrawn from my account.
As a result, I've steered clear of Buy on Trust.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sky by Gramophone runs an online shop for audio gear and accessories. Product pages usually include specs, photos, and technical details such as connectivity options. The site takes online payments and offers standard tracked shipping choices. Support is available through email and phone for purchase and return questions. Listings include headphones, speakers, turntables, plus cables and mounting accessories.