Reviewers often describe trouble completing orders and getting help after purchase. Many complaints center on refunds, canceled orders, and support that does not respond. Some customers also report fast delivery and authentic products. Several reviews mention return shipping costs and unexpected extra fees.
Examples from available reviews (May 2022 โ Mar 2026).
They took my money and refuse to interact; no product or refund.
“No product, no refund, no nothing.”
Received a damaged shoe and was told to return it before resolution.
“I received a shoe that was already damaged upon arrival.”
Order arrived quickly and the shoes were genuine.
“the shoes are legit!!”
Orders arrived quickly and customer support responded within 24 hours.
“Orders come within a few days and customer support have replied within 24hours”
Most negative comments focus on refunds that never arrive and orders that get canceled. Several reviewers say they returned items or canceled orders but did not receive their money back or any useful follow-up. A smaller group reports helpful in-store service or quick replies from staff.
Several customers mention extra return-related costs, such as handling or administration fees and return shipping. A few also describe unexpected import duties added after purchase. Value complaints show up less often than refund or communication issues, but they appear repeatedly across regions.
Some customers report fast delivery and smooth raffle/prize purchases. Many others describe frustrations tied to account behavior, including newsletters turning back on or site bans. Reviews split between quick, easy purchases and disruptive account or after-purchase problems.
Many reviewers say items arrived damaged, used, or not the new sneakers they expected. Several explicitly report receiving the wrong brand or pairs they believe were counterfeit. Other reviews, however, describe genuine items that arrived well packaged.
A common complaint is customer service that does not respond, with repeated mentions of unanswered emails, closed tickets, and no phone contact. Some reviewers also describe courier delivery mistakes followed by no company follow-up. A smaller number say support replied within a day.
Reviews are split between smooth orders with authentic products and ongoing problems after the sale. Negative feedback clusters around refunds, returns, and communication failures. Positive feedback highlights fast shipping and legitimate products in several separate accounts.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) ยท Reviews (20) ยท Quotes shortened ยท As of: March 2026
Order shipped despite cancellation; customer must pay return and received fake sneakers.
“Plus the sneakers are fake.”
They took payment, sent wrong size, and ignored refund requests.
“I have nor money, neither the shoes.”
They returned my order but did not refund and ignore contact.
“they not give back ur money”
They repeatedly sent the wrong size and ignore refund requests.
“Still waiting for any kind of reply”
Returned items weeks ago; refund said processed but not received.
“have been told that the refund has been processed on two occasions”
In-store staff and customer service were helpful despite bankruptcy.
“they were all so nice in store”
Global customer service was poor and return took over two months.
“i had to wait more than 2 months to receive a return”
Customer service was unresponsive and provided no resolution.
“Their customer service is completely incompetent”
They charged a 15โฌ administration fee for returning an order.
“They charged me 15e administration costs for returning my order outside of their system .”
Great store with rapid DPD delivery and professional problem resolution.
“Delivery is rapid and convenient with DPD (the best courier imo).”
No contact number and automated emails close support tickets.
“thereโs no contact number”
Returned shoes weeks ago but still no refund; label caused issues.
“I sent the shoe back to you over 3 weeks ago”
Order canceled due to internal error with no refund and unavailable items.
“my order was cancelled”
Orders arrived quickly and customer support responded within 24 hours.
“Orders come within a few days and customer support have replied within 24hours”
They shipped the wrong brand shoes and offered no resolution.
“they literally sent me some stupid Bad Bunny Adidas shoes”
Company took money then claimed transactions were refused and customer service was slow.
“SNS took my money”
Reviewer claims company will not accept returns and sells fake products.
“Will not do returns. Fake”
Account was banned from the site without any stated reason.
“Got banned from the site with no reason.”
Order canceled due to warehouse mistake and company offered no remedy.
“they made no attempt to rectify the problem”
Company allegedly refuses EU return law compliance and does not refund or reply.
“won't refund your money or reply to your emails.”
No communication from company; reviewer strongly advises against them.
“No communication no nothing...shocking”
Order canceled unexpectedly; refund appeared but shipping later delayed and unresponsive.
“they will not respond, their phone number doesnโt work”
Order took weeks to arrive and customer service responses were slow.
“Not only did my order take weeks to arrive”
Order not received after six weeks and no correspondence received.
“Not received my order I placed 6 weeks ago”
Unexpected import duties of $93 CAD charged without prior notice.
“They didn't inform me of import duties and taxes”
Reviewer avoids purchasing due to numerous negative reviews warning of rip-offs.
“Reviews are terrible for a reason.”
Reviewer claims Mickelson treats customers poorly and intimidates them.
“Mickelson treats customers like criminals.”
Order placed without consent; company refused cancellation and provided no help.
“I will be filing a chargeback against this company”
Order arrived in about five business days in perfect condition.
“box and shoes in perfect condition”
Reviewer calls company dishonest and advises avoiding them.
“A pack of thieves and liars Avoid .”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sneakersnstuff sells sneakers and streetwear through its website and physical stores. It offers new-release shoes and brand collaborations. Listings usually show the brand, model, size options, and photos so shoppers can compare. Customers place orders online, with international shipping and, where available, in-store pickup. Support is available through the website for questions about orders and returns.