Customers compliment the chandeliers for noticeable craftsmanship, secure packaging, and simple installation. A separate set of complaints focuses on returns and refund amounts. Reviews pair praise for build quality with frustration over refund handling. Ratings split between strong product approval and low service scores.
Examples from available reviews (Nov 2021 – Feb 2026).
Customer returned chandelier per instructions but was denied a full refund.
“They offered a return amount of $147 35% of the cost.”
Gorgeous, high-quality chandelier arrived well-packaged and easy to install.
“The quality of craftmanship and design is amazing.”
One review says a full refund was denied after the customer followed the return instructions. It points to returns and refund handling as a weak spot. Only a small number of reviews mention service problems.
One customer says they received a partial refund and felt it was not enough. Another review praises the craftsmanship, suggesting the product felt worth it. Mentions of pricing or overall value are rare.
One review describes packaging and installation in positive terms. It notes careful packing and an easy install. Few reviews discuss everyday use or long-term ownership.
One review directly praises the chandelier’s craftsmanship and design. That same review also highlights the high-quality packaging on arrival. Build quality stands out as a clear positive, but it shows up in only a limited number of entries.
One customer links a reduced refund amount to poor communication about the return. That review reflects dissatisfaction with post-purchase service. Very few reviews mention response times or specific interactions with support staff.
The reviews draw a clear line between liking the product and being unhappy with service. Positive notes focus on quality and the condition on delivery. Negative feedback centers on refund results, not how the product performs.
For each review, the core experience based on original source reviews.
Sources: Collected.reviews (1) · Trustpilot (1) · Quotes shortened · As of: February 2026
Customer returned chandelier per instructions but was denied a full refund.
“They offered a return amount of $147 35% of the cost.”
I bought a crystal chandelier and it is so gorgeous!!! I was somewhat hesitant to order from Sofary Lighting but it turned out all of my fears were groundless! Really good experience from start to finish. The quality of craftmanship and design is amazing. The chandelier is perfectly proportioned. Was easy to install and is whisper quiet, it took my electrician just 1 hour to install. Also, the chandelier packaging was superb, it prevented any damage.
I and am so pleased with it. Customer service was excellent, informing me of availability and delivery time. Product is so nice. I love it! Highly recommend. Thank you for a great service
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Sofary is an online lighting retailer selling chandeliers, pendants, wall sconces, and related fixtures. Product pages usually list dimensions, materials, and installation details. The company sells through its own e-commerce site and marketplace channels. Listings often include multiple photos and spec sheets to help buyers decide.