Many reviewers highlight customer service for fast, personal problem-solving by named agents. Several mention quick replacements and staff who stayed on the case. A smaller group reports defects, delivery mishandling, and refunds that still were not resolved. The result is a clear split between strong service praise and product/delivery complaints.
Examples from available reviews (Dec 2021 – Mar 2026).
Support team consistently provided outstanding service over many years.
“Absolutely outstanding service from the support team.”
Bed arrived of poor quality and refund remains pending.
“I have still not received a refund.”
Bed delivery was delayed and poorly handled, causing significant dissatisfaction.
“They did not ring my doorbell.”
Three cereal bowls arrived broken and were replaced the same day.
“a replacement order of cereal bowls on the way the very same day!”
Reviewers often call out specific staff members for taking charge and fixing problems quickly. Many describe same-day or otherwise fast replacements, along with polite, professional help. One review mentions no follow-up after a complaint, but that single note is small next to the many positive service comments.
Only a few reviews talk directly about price or value. When value does come up, customers point to design and perceived quality as reasons the cost feels justified. A handful of service cases led to billing corrections or savings, though these mentions are rare.
Several people describe efficient chat and in-store help that sped up ordering and returns. Delivery comes up as a pain point in multiple entries, including missed doorbell calls and delays that left customers unhappy. One in-store staff mention stands out as a positive retail interaction, but it appears only once.
Reviews include both praise for high quality and specific defects, such as rusty upholstery buttons and a bed described as poor quality. Several customers report receiving replacements for broken or damaged items, pointing to recurring shipping or manufacturing damage. At least one complaint flags a refund delay that remained unresolved.
Customers often describe communication as clear, focused on solutions, and backed by timely updates from support staff. Chat support and named advisors are repeatedly praised for quick responses. One report mentions no contact after a complaint, and it appears rarely.
Overall, reviews lean strongly toward high satisfaction with customer support, alongside a smaller but consequential set of product and delivery failures. Service teams often fixed problems tied to defects or shipping damage. Frequent praise for service, contrasted with less common but sharp quality and refund complaints, leaves impressions notably split.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I recently purchased a Berega Women's Pajama Top made from 100% Silk fabric. This silk pajama top is extremely cozy, comfortable and stylish. I love the silk material, it is cool and thin, great for summer nights. The pajamas are made of raw silk,and weight 205g,which makes you feel very comfortable and cozy,the length is 28.5" from shoulder to hem. They have the features of smooth,elastic,silky feeling,wear-resistant and eco-friendly.I feel like sleeping in my bed at home when I wear this silk sleepwear at vacation time. I would love to shop them over and over again. I recommend the pyjamas and the company to potential buyers!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Soho Home is a retail brand that designs and sells furniture, lighting, textiles, and home accessories. Customers can shop online, and the company also runs physical showrooms for viewing and appointments. Product pages usually list materials, dimensions, and care instructions. Soho Home provides delivery and aftersales support, including returns and replacements, and shares product specifications for trade and consumer use.