Many reviews describe ongoing support problems with refunds, returns, and calls that go unanswered. Several customers also report product issues, including lower water pressure and filters that did not remove contaminants. A smaller group mentions smooth installations and helpful technical support. Complaints also repeat disputes about fees, duties, and warranty coverage.
Examples from available reviews (Dec 2021 – Mar 2026).
Product removes chlorine but does not soften water; customer service unresponsive.
“It DOES NOT SOFTEN THE WATER; this is a FALSE CLAIM/Advertisement.”
Filter failed to remove contaminants and company made returns expensive and difficult.
“this filter literally did not improve our water quality at all.”
Bought and installed whole-home filter; support helped and offers peace of mind.
“I sleep better knowing that my family is drinking clean water 24/7.”
The salt-water purifier was delivered in perfect condition and performs well.
“The salt-water purifier was delivered in perfect shape and has been performing well since then.”
Reviewers often describe support falling apart after a unit fails or an order is canceled. Complaints include being charged for water tests that never arrived, refusal to service failed units, and trouble getting returns processed. A smaller number of reviews mention useful post-sale help during installation.
Several customers mention surprise fees and refunds that were reduced or not paid, including a 25% deduction on a returned order. Return shipping costs and duties come up repeatedly in negative reviews. A few reviewers say the installed system felt like acceptable value.
Multiple reviewers report reduced or lost water pressure after installation and problems fitting recommended units to existing plumbing. One reviewer notes a sulfur smell when an oxidizing tank circulates. At least one reviewer describes an easy install and continued peace of mind.
Several reviews say the products did not do what was advertised, including filters that did not improve water quality and systems that do not soften water. Some units reportedly failed within a year and needed service that customers say they could not get. A small number of reviewers report units arriving in good condition and working well.
Customers often describe slow or absent responses from support and calls that were not returned. Reviews also mention shipment holds, duty issues, and warranty disputes with little communication. One reviewer points to clear follow-up and support as an exception.
Negative reviews focus on unresponsive service, unexpected fees, and products not matching claims. Positive reviews center on successful installations and responsive technical help. Together, the reviews show a sharp split between these two experiences.
For each review, the core experience based on original source reviews.
Sources: bbb.org (10) · Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Refused shipment, refunded with 25% deduction, finds fee excessive.
“it wasn't a full refund and was 25% less than ($575)”
Company charged for water test, delayed delivery, leading to canceled order.
“they do charge you immediately and don't deliver.”
Was charged for water test without delivery and canceled order.
“They don't tell you upfront that you'll need to buy their water test”
Product reduced water pressure and company support is nonexistent.
“water pressure is greatly diminished.”
Bought and installed whole-home filter; support helped and offers peace of mind.
“I sleep better knowing that my family is drinking clean water 24/7.”
System works but warranty voided because whole system wasn't purchased.
“they say since I didn't purchase the whole system my warranty is void.”
System loses all water pressure when oxidizing tank is in use, causing sulfur smell.
“I lose all water pressure when the tank is in circulation.”
Product removes chlorine but does not soften water; customer service unresponsive.
“It DOES NOT SOFTEN THE WATER; this is a FALSE CLAIM/Advertisement.”
Paid full price and fees but shipment held for unpaid duties and no support.
“no one returns any calls.”
Unit failed after a year and customer service failed to resolve issues.
“none will service the product.”
Filter failed to remove contaminants and company made returns expensive and difficult.
“this filter literally did not improve our water quality at all.”
Recommended unit didn't fit plumbing and company refused to waive return shipping.
“They will not waive the return shipping fee.”
I'm delighted that I was able to get this good from Spring Well Company.
The saltwater filter on my prior system failed after a couple of years of use, so I decided to make the investment and buy this one.
I made the right choice!
It's simple to use and does not need any technical knowledge.
The delivery man was pleasant and efficient; he just needed a few minutes to explain how everything worked before we were on our way.
Overall, this is an amazing product at a very reasonable price, and I have been quite satisfied with the service I have gotten.
The salt-water purifier was delivered in perfect shape and has been performing well since then.
Thank you very much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
SpringWell designs and sells home water treatment systems. Its products include whole-house filtration, point-of-use reverse osmosis units, and salt-free water conditioners. The company offers replacement filters, water testing kits, and DIY installation manuals. SpringWell sells through its website and authorized dealers, and provides technical resources and customer support online and by phone.