Reviewers highlight sharp pricing, quick dispatch, and steady product quality. Many describe a smooth online checkout and helpful phone support. A clear set of complaints points to weak after-sales contact, surprise customs or duty fees, and occasional missing or undelivered parcels. Ratings look split, with many top scores alongside a noticeable block of low-rated complaints.
Examples from available reviews (Oct 2017 – Mar 2026).
Clear website, good quality products and prompt delivery over many years.
“Excellent & prompt delivery service.”
Helpful, responsive staff via phone and email; satisfied with racket.
“Very helpful, easy to speak to someone on the phone and very responsive by email.”
Unexpected customs duties charged; reviewer expected costs included in shipping.
“I paid 50 euros taxes for approx 100 euro order.”
Parcel never arrived; seller sided with courier, leaving customer without resolution.
“I ordered a racket at Stringers' World which never arrived.”
Several reviews describe fast dispatch and prompt shipping as the norm. In multiple comments, staff come across as polite and well-informed. A smaller set mentions parcels that never arrived or delivery disputes that were not resolved.
Reviewers often point to competitive prices and occasional sign-up discounts. Many say the purchase felt like a good deal, helped by quick delivery and solid packaging. A few note frustration with packaging sizes or extra charges.
Customers describe a user-friendly website with simple ordering and payment. Several praise the online customization options and detailed product pages. A small number report site inaccuracies that resulted in incomplete orders.
Reviews regularly describe rackets, balls, and strings as satisfactory or high quality. Positive feedback often links quick fulfillment with fresh stock. A few isolated comments mention pack quantities that did not match what they expected.
Many reviewers describe clear pre-sale contact, helpful phone support, and timely updates. A noticeable cluster of low ratings cites silence after payment, missing tracking information, and unexpected customs or duty fees. A smaller set also mentions disputes over duplicate payments or refunds being refused.
Many reviewers say they would buy again, mainly for the price, speed, and fit of the products. Others describe unresolved problems that affected delivery or final charges. Overall, the reviews read as polarized, mixing strong recommendations with clear operational breakdowns.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (12) · Reviews (1) · Quotes shortened · As of: March 2026
I recently purchased some tennis equipment from Stringers World, and I have to say that my experience was exceptional. The website is well-designed, easy to navigate, and has a wide range of products available for different racket sports including tennis, badminton, squash, table tennis & more.
The order process was smooth and hassle-free; the delivery was quick and efficient. The items arrived in pristine condition with no damages whatsoever. Upon inspection, it's clear that the quality of the gear is excellent - they truly are specialists when it comes to racket sports.
In addition to their great product selection and high-quality merchandise, Stringers World also offers fantastic customer service. Any questions or queries I had were answered promptly by their knowledgeable staff via email.
Overall, my experience shopping with Stringers World exceeded my expectations. I would highly recommend this retailer for anyone who needs any kind of racket sport accessories or equipment.
Improved services since website change; reviewer recommends company.
“Great services, since they’ve changed website.”
Company processed payment but failed to communicate.
“No communication, quick enough to take my money through.”
Unexpected customs duties charged; reviewer expected costs included in shipping.
“I paid 50 euros taxes for approx 100 euro order.”
Reviewer faced high customs and duty charges not disclosed on site.
“il corriere mi ha chiesto 82,00 euro di dazi tasse doganali!!!”
Duplicate card payment made and the store refused to refund.
“I accidentally repeat used my credit card to make a payment, the store refused to refund.”
Website inaccuracies caused order issues and complaints went unanswered.
“When I received my orders, it was incomplete and 2 items are missing that were ticked on the list.”
Parcel never arrived; seller sided with courier, leaving customer without resolution.
“I ordered a racket at Stringers' World which never arrived.”
Competitive prices, sign-up discount saved money; will check again.
“I got my first discount for signing up and saved me about £5 - so felt it was good.”
The reviewer received great prices and service.
“Great Prices and Service.”
The reviewer always received great service and prices.
“Always great service and prices”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Stringers World runs an online shop for racket-sports gear and accessories. The range usually includes rackets, replacement strings, balls, grips, bags, and other consumables. Product pages list specs and offer brand filters so shoppers can compare models and choose string types. The site supports online ordering, secure payments, and shipping within the country and abroad. Where relevant, listings also show guidance on string tension and compatibility.