Many reviews mention orders that never arrived, long waits for refunds, and return requests that go unanswered. Several longtime users say product availability and site behavior changed after an ownership transition. Other reviewers describe fast shipping, good prices, and correct orders. Overall, reviews split between smooth, reliable fulfilment and repeated operational breakdowns.
Examples from available reviews (Mar 2021 – Mar 2026).
Money taken after ordering but no order record and no confirmation.
“Scammed! Avoid this company.”
Returned an item but refund was not issued during ownership change.
“I have returned an item but no refund.”
Taken over by Brand Alley; product range limited and unappealing.
“They’ve been taken over by Brand Alley.”
Bought at large discount and received very fast international delivery.
“it was shipped on sunday (oO!) from UK and arrived on wednesday in switzerland”
Reviews mainly describe missing parcels, returns that stall, and refunds that do not arrive. Several people say they tried repeatedly to reach support without getting a fix. Some mention fast or friendly service, but these comments appear less often than unresolved complaints.
Multiple reviewers point to low prices, discounts, and quick international shipping as good value. A smaller group reports surprise customs fees or payments they did not get back. Positive value feedback mostly comes from orders that arrived on time and as expected.
Several reviewers say the website now redirects, pushes signup, or shows different stock after a takeover. Longtime customers mention losing surf and skate brands that used to be available. Others report a quick, straightforward ordering process, suggesting mixed results for navigation and inventory.
Some reviewers say items arrived damaged or incorrect, and they could not get replacements or refunds. Positive feedback mentions products that perform well, including warm boots, and items that match the description. Reports of damage and wrong items appear, but less often than fulfilment and refund complaints.
Many reviews describe emails that get no reply, phone support that cannot be reached, and unclear order confirmations. A repeated complaint involves extra security or verification checks that slow shipping. A smaller number of reviewers report timely updates and helpful replies.
Reviews are sharply split between customers who got quick delivery and those who say orders or refunds never came through. Negative accounts center on fulfilment, returns, and recent platform changes. Positive feedback focuses on price, speed, and how well products fit.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (41) · Reviews (20) · Quotes shortened · As of: March 2026
Still waiting for delivery for order 9827016.
“I am still waiting on Delivery”
Ordering process was easy and fast.
“Easy and fast”
Everything perfect with very quick delivery.
“Everything perfect, very quick delivery.”
Order confirmed but still not delivered.
“Order placed but still not received.”
Reviewer says worst customer service and suggests company closure.
“Worst customer service I’ve ever experienced, this company should be shut down”
Received damaged surfboard and customer service failed to process refund.
“I asked for a return + refund and no response.”
Deck arrived scratched and company refused to resolve the issue.
“they crammed the grip tape against the graphics scratching them all up”
Reviewer alleges payment made but no order confirmation and lost money.
“Het zijn oplichters”
Money taken after ordering but no order record and no confirmation.
“Scammed! Avoid this company.”
Refund issued after poor, disorganized customer service and unpaid postage costs.
“I had to send dozens of emails to get an update.”
Order incurred high customs fees and refund process was mishandled.
“The WORST customer service!”
Snowboard boots arrived damaged and support was unresponsive.
“I ordered snowboard boots that arrived with a broken piece.”
Payment taken but order not shipped due to repeated verification requests.
“They took my money and won't ship me my product”
Order nearly two months overdue and phone contact impossible.
“Ordered almost 2 months ago Don’t know where order is”
Expedited US order arrived in two days with secure packaging.
“it arrived in 2 days, as I requested expedited shipping.”
Received only bikini top and customer service refused to help.
“what arrived was just the top”
Longtime satisfied customer defends Surfdome against negative reviewers.
“Surfdome is an exceptional site”
Return received but refund not issued and emails unanswered.
“it has now been 11 days and still no refund”
Order delayed by unclear security checks requiring suspicious bank verification.
“selected by our system to undergo further security checks”
Ordered Reef sandals never received and customer service failed to follow up.
“STILL have not received them.”
Parcel disappeared after being marked out for delivery and never arrived.
“Parcel has never arrived.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Surfdome is an online retailer focused on surf, skate, snow, and outdoor clothing and gear. The site lists wetsuits, boardshorts, surf and skate decks, snow boots, and accessories across multiple brand pages. It runs an e-commerce store with product pages, size guides, search filters, and international shipping options. Surfdome takes major payment methods and posts shipping and returns details on its website to support online orders and customer purchases.