Reviews cluster around two very different experiences. Many describe order and fulfillment breakdowns—items never shipped, missing digital codes, and refunds that were denied. Others praise the site’s ease of use and say deliveries arrived quickly and correctly. Overall, the feedback splits between smooth purchases and service problems that never get resolved.
Examples from available reviews (Jul 2020 – Mar 2026).
Physical book never shipped and customer service refused refund despite attempts.
“it never left the company's warehouse”
Ordered digital code but never received it, causing repurchase and stop payment.
“they never sent it, only a receipt for purchase”
Fast and excellent service; reviewer will order again.
“fast, excellent service! will order again”
The website was easy to use and books arrived in perfect condition.
“The layout of the website made it simple for me to navigate.”
Many reviewers describe orders that never shipped, purchases that were cancelled, and refunds that were promised but never paid. Several mention disputed rental returns and lab kits that never arrived. These shipping and refund problems drive most of the negative feedback.
Some reviewers point to higher prices or markups versus other sellers. Others cite competitive pricing and quick shipping as reasons they come back. A subset also mentions resale or buyback options.
Many customers say the website is straightforward and ordering is easy. Another group reports digital access issues, including missing e-book codes or SSO failures. Praise for navigation shows up often; e-book access complaints appear less often but hit harder.
Most product complaints focus on wrong, missing, or unshipped items rather than damage. A smaller group says books arrived in good condition or exactly as ordered. Size issues or the wrong item being delivered come up in a minority of reviews.
Many reviews describe weak communication, such as no tracking updates and customer service replies that are unhelpful or inconsistent. Some mention clear shipping notices and responsive support, but less often. Many people report reaching out repeatedly with little resolution.
Reviews split between repeat buyers who report dependable, fast service and customers who describe orders and refunds that never get resolved. High ratings focus on speed and ease, while low ratings focus on fulfillment breakdowns and customer service problems. This contrast shows up repeatedly.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · resellerratings.com (15) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Rental returns disputed; company claimed missing book and charged extra.
“They will give you the same return label for your books and then claim you never sent one of the books”
Ordered an e-book, missed refund window, initially denied refund then later refunded.
“Edit: they decided to give me an exception and gave me the refund.”
Physical book orders had poor communication, no tracking, and unhelpful support.
“poor communication, no tracking, and fighting with client services”
Bought ebook but could not access it despite SSO and support couldn't resolve.
“shows a ebook but unable to access”
Physical book never shipped and customer service refused refund despite attempts.
“it never left the company's warehouse”
Ordered digital code but never received it, causing repurchase and stop payment.
“they never sent it, only a receipt for purchase”
Cancelled order but company wouldn't refund and failed to follow up.
“Terrible customer service!”
Order stuck in Ohio and no response despite multiple contacts.
“it has been sitting in Ohio since 8/15.”
Received wrong items and experienced extremely slow, unhelpful customer service.
“The customer service for this company is literally the worst I have ever experienced”
They add an extra $40 markup over another seller for same book.
“They add a crazy $40 markup over alibris.com for the same book from the same seller.”
Purchased $400 lab kit but never received it or a refund.
“never received the kit and never received the refund.”
Company gives inconsistent answers, fails to fulfill orders and release vouchers.
“does not fulfill orders, will not release vouchers”
Paid for ebook but never received access code and plan to dispute charge.
“the money had been taken from my charge”
Kearney bookstore reliably provides required textbooks and communicated about backorders.
“UNK at Kearney bookstore has been amazing.”
Orders generally good but often cheaper and faster on Amazon; occasional delivery delays.
“I can find my books much cheaper on Amazon and with faster shipping”
Books easy to buy, somewhat expensive, resell option appreciated.
“The books were easy to purchase”
Reliable service but more expensive than other sellers.
“it is more expensive than most of the other places.”
Typically has needed books, sometimes late, otherwise responsive and reasonably priced.
“They always have the books that I need.”
Reviewer said the website was awesome.
“It was just an awesome site.”
Ordering books was easy and access straightforward.
“super easy to use and access!”
Purchased textbooks easily but experienced confusing access issue with previously bought online book.
“The site said I still owned the book but I just wasn't able to read it”
Received shirts too small and company refused exchange, offering resale instead.
“They refuse to exchange them and told me I could resell them on their marketplace.”
Company gives different answers, fails to fulfill orders, and won't release vouchers.
“Words cannot express how incompetent a company this is.”
Books were never shipped and promised refunds never materialized despite repeated calls.
“the books were never sent to USPS”
Returned book but company refused to return it or compensate appropriately.
“They refuse to send it back and refuse to compensate me appropriately for it.”
I ordered a textbook off the website and it came in perfect condition. The layout of the website made it simple for me to navigate. I really love how easy it is to connect to my school schedule to easily show the books required for my classes. I enjoy that they give multiple ways to buy/rent your books. Fast delivery and multiple buying options. Great customer service.I contacted them to make an inquiry and I was given a range of options to help. The team were friendly and officiant to deal with and I would purchase from them again. 5 stars all the way!!
Received wrong product and received no customer service response for nearly two weeks.
“Customer Service is non-existent and I havent received a response in almost 2 weeks.”
Multiple order cancellations and books failing to arrive in time for class.
“Ordered multiple books and two of them have already been canceled.”
Fast, helpful site with needed course materials readily available.
“Super fast and everything I need is there”
Ordered textbook and was charged but never received it nor response to refund request.
“They just took my $70 without giving my the textbook.”
Fast and excellent service; reviewer will order again.
“fast, excellent service! will order again”
Repeated orders with no problems; reviewer finds site excellent.
“I've ordered books from here allot of times and I've never had any problems.”
Offers great prices and fast shipping.
“Great prices and fast shipping!”
Mostly good but one missing item was later sent for free.
“they didn't send me the book that I wanted, but eventually, they sent it to me for free.”
Orders arrived correctly and on time.
“Everything came good and on time !!”
Reviewer loved the shipping process and found service amazing.
“I loved the shipping process and the service was amazing”
Site simplifies finding exact required books and provides purchase options.
“Not only does it make it so simple to know exactly which book I am suppose to get for class”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
TextbookX runs an online marketplace for college and school textbooks. It offers physical books, used copies, rentals, and digital formats when available. Shoppers can search by ISBN, title, or author to compare editions and buying options. The site takes online orders, arranges shipping for physical items, and delivers digital access when sellers supply codes.