Customers frequently describe delivery and fulfillment problems, including late or missing shipments and refunds that were denied. Reviewers mention damaged, misdescribed, or low-quality items that arrived after gift occasions. Several say customer support was automated or unavailable, while a few report helpful email follow-ups that fixed the issue quickly. Overall, most reviews focus on unresolved service and product problems, with a small number of positive resolutions.
Examples from available reviews (Nov 2021 – Feb 2026).
Carrier shows delivery but customer didn't receive package and insurance was declined.
“we do consider the transaction completed once delivery is confirmed.”
Bible engraving was sloppy and ruined a meaningful gift occasion.
“the engraving on this Bible is, without exaggeration, the worst I have ever seen.”
Company emailed and corrected issues with my recent order.
“They emailed me today to correct the issues with my recent order.”
Order delivered quickly and customer service handled wrong rosaries professionally.
“I must say they have exceptional customer service because they prioritize the needs of the customer.”
Reviewers repeatedly cite failed deliveries, lost labels, and expedited orders that still arrived late. Many say refunds or replacements were refused or restricted by strict time limits. A smaller group describes staff stepping in and fixing the order.
Customers mention partial refunds, paying return shipping themselves, and promo codes that were not applied. Several paid for expedited shipping or premium materials but got late deliveries or items that did not match the listing. Positive comments about value are rare in the sample.
Many say notifications and tracking were missing, which led to confusion about delivery. Automated or bot-like replies added to the frustration for customers trying to reach a person. One reviewer describes time-limited digital content that support later extended.
Reviews mention damaged packaging, broken items, sloppy engraving, and products that did not match the description. Multiple buyers say jewelry and medals arrived smaller or lacked the markings advertised. A few orders were successfully corrected or exchanged.
Several reviewers describe automated responses and trouble reaching a human representative. Complaints also point to order delays tied to holiday staffing and a lack of proactive updates. A few customers received prompt emails that resolved the problem.
Reviews show a sharp split between many low ratings focused on fulfillment, quality, and refunds and a handful of higher-rated cases that ended in resolution. Most negative accounts center on service breakdowns and product mismatches. Positive outcomes typically follow direct email help that corrected a specific order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Carrier shows delivery but customer didn't receive package and insurance was declined.
“we do consider the transaction completed once delivery is confirmed.”
Order delayed over Christmas and lacked proactive communication from company.
“They gave their staff in the warehouse the time off over Christmas time”
Damaged product and inadequate compensation left replacement arriving after Christmas.
“I received a damaged product”
Bible engraving was sloppy and ruined a meaningful gift occasion.
“the engraving on this Bible is, without exaggeration, the worst I have ever seen.”
Multiple shipments marked lost or delayed and refund requests were ignored.
“label created”
Rosaries received did not match descriptions and caused frustration.
“The rosaries I received have discrepancies in their descriptions.”
Paid expedited shipping but order arrived late and unexpected fees applied.
“I paid $23.95 for 2-day shipping”
Product was listed as 14K but arrived not marked as such.
“item I purchased was on their website as 14K gold”
Medal arrived late and was smaller than advertised including clasp.
“it was smaller than advertised”
Received only a partial refund and paid return shipping out-of-pocket.
“they only gave me a partial refund”
Order shipped without shipment notification causing delivery confusion and hassle.
“notifications were not given on shipments direct from the warehouse.”
Company emailed and corrected issues with my recent order.
“They emailed me today to correct the issues with my recent order.”
Order records missing, promo codes not applied, and returns unaddressed.
“promo codes were not applied.”
Product felt cheap and return policy left net refund unexpectedly low.
“Item ordered was of very poor/cheap quality.”
Promo code discount was not applied and no credit was issued.
“the percentage off from code was not subtracted.”
Gift shipment delayed and company offered no immediate remedy or refund.
“did not arrive on the estimated delivery date”
Expensive medal was too small and customer service refused exception.
“customer service was non-existent.”
Plug-in candle failed after six months and company blamed the customer.
“Extremely poor quality products.”
Package delivered to wrong address and company provided only bot responses.
“A literal bot responds to my inquiries- NO HUMAN representative at all.”
Company refused refund or replacement, citing missed response timeframe.
“they have decided not to give me a refund and not to replace my products.”
Package arrived damaged with multiple broken items and a hole in box.
“The box had a hole in it and multiple items were damaged”
Express shipping failed and responses seemed automated and unhelpful.
“Clearly their emails are answered by a bot.”
Digital content had undisclosed expiration but support extended access.
“Apparently, there is an expiration date.”
Statue arrived damaged and return resulted in minimal partial refund.
“I received a poorly packaged expensive statue.”
Bracelet broke twice and company refused replacement due to strict 30-day limit.
“They wouldn’t replace it. Their 30 day limit is firm.”
Company allegedly used submitted product ideas then launched similar exclusive items.
“one year later, The Catholic Company introduced similar products for sale”
I ordered two rosaries and a mug from the Catholic Company to give to a friend. After a recommendation and a long search for places to get quality rosaries at affordable prices. I must say they have exceptional customer service because they prioritize the needs of the customer. My two rosaries and the mug were delivered in perfect condition and quickly. They took less time than I expected. However, the rosaries were not the type I had requested. But due to their professionalism, they asked me to return them immediately. I’m a happy client and hoping to receive the rosaries in two days.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Catholic Company sells Catholic religious goods and sacramentals online. Its catalog includes Bibles, rosaries, medals, statues, jewelry, books, and devotional gifts. Customers can order online with account tools, secure checkout, and shipping options across the United States. The company serves individuals, parishes, and faith-based organizations looking for religious supplies and church goods.