Several customers describe fast refunds, helpful store staff, and knowledgeable phone support. A group of reviews cites unresponsive technical support, denied returns, and shipments that arrive late or not at all. Others point to persistent marketing emails and website or tracking glitches. Overall, the feedback shows strong service moments alongside recurring breakdowns in day-to-day operations.
Examples from available reviews (Nov 2021 – Feb 2026).
Prompt refund and quick correct shipment, excellent customer service.
“Refunded me immediately for a machine I ordered by mistake”
Knowledgeable, efficient customer and technical service; reviewer delighted with purchase.
“Customer service was very knowledgable”
Repeated Rx upload failures, shipping delays, and rude customer service experiences.
“Avoid thecpapshop.com like the plague!”
Returned item but didn't receive $83.50 refund despite providing documentation.
“I still have not received my refund of $83.50”
Multiple reviews applaud quick refunds and helpful in-store or phone support for everyday needs. Several complaints describe very slow order fulfillment, warranty or tech follow-up that never arrives, and refusal to cancel orders or accept returns. Reported issues include a travel CPAP that shuts off and replacement parts held up in transit.
Longtime customers point to low prices, sales, and product quality as reasons they keep coming back. Other shoppers mention refunds that never showed up or restocking fees that lowered the value. Positive price feedback sits alongside specific complaints about returns being denied.
Some customers say they received the right items and got in-store discounts during visits. Several reviewers say website login or cart problems stopped them from completing purchases. Others describe tracking issues and listings that show machines as out of stock, which added confusion.
At least one review links product quality to better sleep and solid device performance. Multiple reports describe units that malfunction or accessories that fail during use. Mentions of performance appear, but they are fewer than complaints about service and communication.
Numerous reviewers describe slow or missing email replies, repeated marketing messages, and unsubscribe requests that did not work. Several customers report Rx upload problems and trouble reaching phone support. A smaller group praises knowledgeable interactions with customer service.
Reviews split between smooth purchases with immediate refunds and positive staff help, and major problems such as missing refunds, gaps in tracking, and support that does not respond. As a result, customer outcomes vary widely depending on the issue they run into. The most common breakdowns involve returns, refunds, and order tracking.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Prompt shipping and quick refund for a mask; excellent customer service.
“Excellent customer service”
Defective travel CPAP and unresponsive tech support prevented resolution.
“it simply shuts off by itself.”
Knowledgeable, efficient customer and technical service; reviewer delighted with purchase.
“Customer service was very knowledgable”
Replacement headgear delayed and tracking showed no scans, causing medical risk.
“the parcel hadn’t been scanned into the system.”
Travel CPAP didn't perform as promised and company provided poor support.
“It has been almost impossible to talk with someone”
Order tracking showed no USPS records and couldn't reach company.
“wondering if I was a victim of a scam by this company”
Longtime customer praising quality products, good service, and great sales.
“They have quality products good service and great sales.”
Longtime customer praises prices, fast shipping, and excellent customer service.
“TERRIFIC Customer Service & Support.”
Repeated Rx upload failures, shipping delays, and rude customer service experiences.
“Avoid thecpapshop.com like the plague!”
Company repeatedly sends excessive emails and unsubscribe fails.
“They send me emails non stop”
Slow email responses, poor RX assistance, and aggressive marketing emails.
“their response time to emails is unacceptably slow”
Warranty support unresponsive and poor follow-up from tech support.
“tech support reached out they never responded back with return info for the malfunctioning unit.”
Company refused to cancel order and sought a restocking fee.
“they can't cancel a order right after it was placed”
Friendly in-store staff gave discount and a free hose, positive experience.
“They are so nice!”
Return request denied for a new travel case deemed non-returnable.
“The CPAP Shop will not accept this return!”
Return policy disallowed returning an opened chin strap due to packaging rule.
“The CPAP won’t accept return since the bag was open.”
Returned item but didn't receive $83.50 refund despite providing documentation.
“I still have not received my refund of $83.50”
Website login and cart errors prevented completing the purchase.
“I cannot log in, website will not accept my password”
Order processing was very slow, causing long fulfillment delays.
“Very, very slow fulfillment”
Prompt refund and quick correct shipment, excellent customer service.
“Refunded me immediately for a machine I ordered by mistake”
Website showed machines in stock when they were not available.
“They will sell you machines that are not in stock.”
The CPAP Shop is definitely one of my favorite shops to deal with. Their product quality is A+, and their customer service is also the best! Returning/exchanging is so easy. When I need to contact someone about an issue, it is flawless and friendly. I used to think their merchandise was expensive, but feel the prices are worth it when I think of the quality and high level of service, which other companies seem to lack these days. I can’t thank them enough, I now have peaceful sleep nights. Anyway - this company is awesome, don't let the price turn you off. Their stuff is high quality.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The CPAP Shop is a U.S. retailer focused on sleep apnea therapy equipment. It sells CPAP machines, masks, tubing, filters, batteries, and replacement parts from major manufacturers. The company runs an online store with product listings, checkout, and options to submit prescriptions. The CPAP Shop also has at least one physical retail location for in-person purchases and equipment fittings. Product pages usually list device specifications and manufacturer warranty details.