Many customers praise The Drop Store for low prices, fast delivery, and a broad selection. Reviews often mention quick help from specific staff and orders that arrive as expected. A large share of complaints focuses on missing deliveries, refunds that never get processed, and support lines that go unanswered. Comments on product quality are rare and include both positive and negative experiences.
Examples from available reviews (Nov 2021 – Mar 2026).
Frequent drink orders delivered promptly with good prices.
“the guys are prompt and quick”
Good value and quick delivery with a great spirits range.
“Fantastic value for money”
Customer returned items but did not receive the refund.
“never received my refund.”
Order delayed nearly three weeks with poor customer communication.
“Customer service is near non existent.”
Reviews show two clear service tracks. Some describe fast dispatch, correct orders, and staff who resend missing items. Others report wrong items, split deliveries, and refund requests that stall after multiple attempts.
Several reviewers point to competitive prices, good deals, and access to hard-to-find items. A small number question the value, saying the price felt high for goods they saw as low quality.
Some customers describe smooth purchases and even place repeat orders within a week. Others say delays or partial deliveries left them frustrated and hurt the overall experience.
Only a few reviews comment directly on item condition. Some buyers call the products well made, while a few report pricey items arriving in poor condition or getting no warranty resolution.
Poor communication comes up most often: phone calls go unanswered, tracking updates don’t appear, and messages aren’t returned. A smaller set of reviews mentions clear updates and quick replies from named staff.
Feedback splits mainly around delivery and returns. Positive reviews highlight the range and value. Negative ones focus on items not arriving, refunds left unresolved, and unresponsive support.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Collected.reviews (1) · Quotes shortened · As of: March 2026
I really wanted a custom hoodie for my brother's homecoming party, but didn't have time to go shopping. I wanted to gift him and I am so glad that I found The Drop. It was great being able to choose from a selection of designs and fabrics, then have the hoodie delivered just in time for the party. I am beyond impressed with the quality!
The hoodie is a great fit and feels very well made. The design has been updated from the photo I provided, which I wasn't expecting, but I will say that is a bonus. He really loves it! The team have been super helpful throughout the process.
I will definitely recommend The Drop to all of my friends and family, who are all looking for a good value for money.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Drop Store runs an online shop selling consumer goods. The website shows items with descriptions, prices, and availability for online ordering. Customers place orders through the site’s checkout, and the company handles shipping and delivery. The Drop Store provides support channels for order issues and returns. It keeps product listings and inventory feeds updated to manage stock and fulfillment.