Many reviewers say the henna formulas give deeper color, more shine, and dependable grey coverage. Several describe hair looking repaired and nourished after use. Another group reports lost shipments and emails that never got a reply. Delivery problems and weak post-sale responsiveness stand out as recurring service issues.
Examples from available reviews (Sep 2017 – Mar 2026).
Delivery failed despite prior successful deliveries and company handled it poorly.
“the delivery service declared my house "undeliverable”
Order lost by carrier and seller failed to respond to emails.
“Useless customer service.”
Natural henna produced vibrant, chemical-like color and impressed reviewer.
“I'm absolutely blown away it looks like a chemical dye but it's all natural.”
Light brown packs produced dark purple shade and seller became unresponsive.
“came out dark with a shade of purple.”
Several reviews describe missing orders and failed deliveries. Reviewers also mention emails and messages that went unanswered. These service failures make up the main negative theme in the reviews.
Several reviewers say the products felt worth the money because they improved hair condition and delivered long-lasting color. They often point to added shine and solid grey coverage as the reasons.
One reviewer calls the application time-consuming but is happy with the result. That kind of usability note shows up rarely. No other reviews mention ease of use or application difficulty.
Most reviews focused on quality describe vivid, natural-looking color, hair that looks thicker, and strong grey coverage. A small number report unexpected color changes on certain hair types. Overall, reviewers respond positively to how the products perform.
Several reviewers say the seller stopped responding once problems came up. They mention unanswered emails and no follow-up on delivery issues. None of the reviews describe proactive or helpful communication from the seller.
Strong feedback on product results sits alongside repeated delivery and communication problems. That split leaves reviewers with a mixed, polarized view. People report great outcomes but uneven support after the sale.
For each review, the core experience based on original source reviews.
Sources: Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order lost by carrier and seller failed to respond to emails.
“Useless customer service.”
Products improved hair condition and covered grays effectively.
“I feel like my hair has been repaired from the years of dying it with chemical dies.”
Light brown packs produced dark purple shade and seller became unresponsive.
“came out dark with a shade of purple.”
Natural henna produced vibrant, chemical-like color and impressed reviewer.
“I'm absolutely blown away it looks like a chemical dye but it's all natural.”
I've used henna to color my hair for about 8 years now, and all throughout I was mixing different shades of henna with indigo in order to achieve the desired shade. The problem is that it's never quite what I was imagining since there were too many variables - the brand of henna, the mix ratio, how long I left it on my hair, etc. Earlier this year I decided to take the plunge and order auburn henna from The Henna Guys and I couldn't be happier! I went with the Auburn henna and it turned out beautifully. The color is exactly what I wanted, really rich and lovely and the company's customer team was super helpful in answering any questions I had. The instructions for use were very clear and easy to follow. I'll definitely order from them again and recommend their henna to anyone looking for a great quality product.
5 out of 5 stars
Process is time-consuming but results are nourishing and excellent.
“results are amazing”
Henna improves shine and thickness but turns white hair strawberry red.
“it does make my white hair quite shockingly red”
Henna covers greys perfectly and is natural with a pleasant smell.
“covers the grey hair perfectly.”
Delivery failed despite prior successful deliveries and company handled it poorly.
“the delivery service declared my house "undeliverable”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Henna Guys is an online retailer selling henna-based hair color and related haircare products. Each product page lists details, ingredients, and directions for use. Customers order through the online store and pay through standard checkout options. The company ships to customer addresses and includes application guidance and safety information on product pages.