Reviews most often point to handcrafted knitwear and wool garments as the standout strength. Many shoppers describe easy purchases and come back to buy favorite styles again. Repeated complaints focus on delivery problems, customs delays, and customer-service issues with returns and matching orders to accounts. Some customers also mention unexpected duties and price inconsistencies at checkout.
Examples from available reviews (Aug 2022 – Mar 2026).
Product was beautiful and well made.
“Beautiful and well made”
Product was beautiful and customer service was exceptional.
“customer service is exceptional.”
Customer was charged duties despite site claiming duties were covered.
“What did my husband get charged at the point of payment? Duties and taxes.”
Order has not arrived and reviewer is very disappointed.
“As yet my order has NOT yet arrived.”
Many reviews describe quick, helpful support that answers order questions and handles exchanges. Another group reports the opposite: returns refused, emails left unanswered, and orders not linked to customer accounts. Together, these accounts point to uneven after-sale support from case to case.
Many customers say the items are fairly priced for the materials and workmanship, and some buy again because of it. A smaller set of reviews mentions being charged duties or seeing prices shift during sales; these complaints show up less often but are specific. Some positive reviews also note that duties were included and no extra fees were charged.
Shoppers often praise the ordering process and describe checkout as simple. Several reviewers report sizing problems, including chest measurements that didn’t match and led to the wrong size and a reorder. Tracking and delivery timing shape the experience, especially when orders don’t arrive as expected.
Most reviews call the garments well made, warm, and consistent with the photos and material details. A few mention damaged packaging or delicate parts on arrival, and some say slipper soles could be sturdier. Many reviews repeatedly highlight wool quality and good fit across different products.
Many reviewers mention clear order confirmations and useful shipping updates that help set expectations. Others report missing updates, emails about orders they didn’t place, and trouble reaching support when issues come up. Communication ranges from clear and timely to limited, depending on the situation.
Overall feedback splits between strong satisfaction with the products and practical problems during delivery or after-sale fixes. Positive reviews focus on craftsmanship, fit, and repeat buying. Negative reviews center on non-delivery, customs holds, return refusals, and unexpected charges at checkout.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (40) · Reviews (20) · Reviews (1) · Quotes shortened · As of: March 2026
Reviewer states the service is great.
“Great Service period!”
Ordering was easy, delivery quick, and product fabulous.
“Easy to order, quick delivery, fabulous product”
Received unauthorized purchase email and couldn't contact support.
“I recieved an email from the Irish store thanking me for my recent purchase. I didnt make one.”
Groomsmen wore cardigans and were pleased with quality and design.
“My husband and all his groomsmen wore cardigans for our sweater wedding and looked amazing.”
Support responded quickly and retrieved money faster than expected.
“they were able to retrieve my money more quickly than I had anticipated.”
Sale pricing appeared deceptive; item price rose during advertised sale.
“the price changed during sales.”
Reviewer loves all sweaters purchased from store.
“I love all of the sweaters that I have purchased from The Irish Store.”
Top-notch experience with informative communication and early delivery.
“Informative and frequent communication from both The Irish Shop and FedEx was much appreciated”
Purchases had outstanding quality and support resolved issues professionally.
“The beauty, fit and quality of everything purchased has been outstanding.”
Sweater arrived beautiful and ordering was easy with no extra fees.
“there are no extra fees.”
Reviewer says the Irish clothing is beautiful and unique.
“Beautiful, unique authenticate Irish clothing!”
Reviewer loves the sweaters they purchased from the store.
“I love the sweaters I have purchased.”
Quality and service exceeded the reviewer's expectations.
“The Quality and service are above expectation!”
Aran sweater is high quality, cozy, and ordering was easy.
“The quality is fantastic, and it’s so cozy and warm.”
Order shipped quickly via FedEx, sweater fit and quality were good.
“I received my order in jus 8 days.”
Shipping was fast with duty included and sweaters are high quality.
“Fast, dependable shipping with duty included in fee.”
Shipping was fast with duty included and sweaters are high quality.
“Fast, dependable shipping with duty included in fee.”
Sweaters were high quality, shipping prompt, and exchange support was excellent.
“the support I received was prompt, cheerful and clear”
Store offers high-quality items at reasonable prices with excellent delivery.
“high quality items for reasonable prices.”
Reviewer praises the store's quality, price, and prompt delivery.
“They are unsurpassed in quality, price and prompt delivery.”
I recently had the pleasure of shopping at The Irish Store and I must say, it was a delightful experience. As soon as I entered their website, I was greeted with a wide range of high-quality Irish apparel on sale. It was hard to choose just one item!
The product descriptions were very informative and helped me make an informed decision about what to purchase. The pictures displayed on the website gave me an accurate representation of what each item looked like.
One thing that stood out to me was the excellent customer service provided by their team. They promptly responded to my inquiries and assisted me in tracking my shipment every step of the way.
Upon receiving my order, I was blown away by the exceptional quality of the products. Each item exceeded my expectations and felt luxurious against my skin.
Overall, I am thoroughly impressed with The Irish Store's collection of knitwear, homewares, and jewelry at such affordable prices. Their exceptional customer service added value to my shopping experience; making it hassle-free from start to finish.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Irish Store is an online retailer that sells traditional Irish knitwear and country clothing. The range includes Aran sweaters, cardigans, vests, wool accessories, and footwear made with natural fibers. Product pages list materials, size charts, and care instructions to help shoppers pick the right fit. The site takes online payments and posts shipping and returns policies, along with customer service contact options for order help.