Many customers compliment the rug materials, craftsmanship, and how useful the sample kits are for confirming color and fit. The website and ordering process also earn frequent praise for being easy to use and highly customizable. Another group of reviews describes missed deliveries, rugs arriving damaged, and customer service that did not help. Experiences range from smooth white-glove installs to no-shows and unresolved damage claims.
Examples from available reviews (Dec 2021 – Mar 2026).
Rug quality and appearance exceeded expectations; delivery timing was as promised.
“The quality and appearance of my rug is better than expected.”
Customer service and white-glove delivery met expectations for large rugs.
“The white glove service was actually really white glove.”
Rug arrived with hidden damage and customer service refused responsibility.
“we were told they were not responsible and told us we can place duct tape over those spots”
Order delayed six weeks with inconsistent updates and refusal to cancel.
“Do not buy from these guys - terrible customer service.”
Many reviews mention attentive, personal support and white-glove deliveries that went smoothly. A separate set describes late shipments, items arriving damaged, and staff telling customers to fix products themselves or refusing responsibility.
At least one reviewer notes a major price advantage compared with local options for a custom rug. Clear value-for-money comments show up less often than the repeated feedback on quality and service.
Customers often praise the website, sample ordering, and customization tools for helping them choose confidently. Some point to practical issues, including seams placed poorly, rugs too thick to clear doors, rugs sliding on carpet, and looped wool that snags with pets.
Many reviews point to sturdy build quality, patterns lining up well, and finished rugs that match the sample swatches. Fewer complaints mention color mismatches and binding or serge colors that disappointed buyers.
Several customers describe timely updates and clear delivery notices that matched what they expected. Others report slow or inconsistent communication, surprise delivery timing, and incorrect shipments followed by weak follow-up.
Reviews split sharply between many very satisfied customers and a smaller but intense set of problems tied to delivery and how issues were handled. Results seem to vary by order rather than staying consistently good or bad.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (27) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Binding color choice disappointed and left reviewer underwhelmed for the price.
“I wish the serge color matched better.”
Puzzle rugs allow washing individual pieces and are convenient.
“you can wash one by one and piece together.”
Custom-sized rug fit perfectly and ordering, service, delivery were flawless.
“The ordering process, customer service and delivery was flawless.”
Upgraded backing did not prevent rugs from shifting on carpet.
“Unfortunately, the rugs walk very quickly when placed on carpet.”
Doormat's quality and colors met expectations; delivery was slow but preannounced.
“Quality and colors were all I hoped for.”
Calypso rug fit perfectly, looked beautiful, and was comfortable and easy to clean.
“It fits the space perfectly and looks beautiful!”
Sisal rug was too thick for door clearance but suitable for someone else.
“it was too thick to allow the doors to open over it.”
I was really looking forward to having a good time while browsing for a rug on the internet.
I am well aware that purchasing a rug online may be a dangerous endeavor.
For my family room, I was looking for a low-cost patterned rug, so I decided to take a chance from The Perfect Rug online shop.
Nonetheless, the unfavorable evaluations were correct: The site's interface is not user-friendly for those who are new to the internet (or even intermediate).
The website is difficult to navigate, as there are numerous dead ends and no clear directions.
I was given the incorrect size rug and had problems returning it to the store.
I had to pay $69.00 for the return.
However, the rug is yet to be delivered to my residence.
It has been nearly 30 days and no one has returned my calls or responded to my emails, nor has anyone offered to assist me with this matter.
It is my intention to register a complaint with the Better Business Bureau, and I am currently in the process of doing so.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
The Perfect Rug sells custom and ready-made rugs online. It offers made-to-measure rugs, runners and stair-landing options, plus accessories like pads and binding choices. Customers can order sample kits to check color, material, and edge finishes before committing to a custom order. The site lets shoppers adjust size and borders and offers delivery options, including white-glove installation for large rugs.