Reviews repeatedly point to problems with after-sale support and order handling. Several customers report early wear such as torn seams and soles splitting. One review praises comfort and breathability on long runs. One review also questions a recycling deposit policy.
Examples from available reviews (Dec 2021 – Mar 2026).
Order placed Jan. 3 still undelivered and support unhelpful.
“I will forward your email to a 'human agent'.”
Shoes tore and soles started splitting within a year.
“Absolutely horrible quality.”
Customer did not receive the return label and got no replies.
“I never received a return label and have emailed several times.”
Shoes are comfortable, breathable, and roomy for long runs.
“These sneakers are perfect!”
Several reviews describe getting automated replies with no real handoff to a person. Customers say they couldn’t cancel orders and didn’t receive delivery updates. These issues show up in multiple complaints.
One review challenges a $10 recycling deposit and calls it misleading. It’s the only review to raise this issue and points to a localized value concern. No other reviews go into pricing or refunds in detail.
One review reports a good wear experience, citing comfort, breathability, and enough room for long runs. Other reviews say early material failures made the shoes harder to use. For some customers, that gap changes day-to-day wearability.
Multiple reviews describe structural breakdowns, including torn seams and soles splitting within a year. One customer reported seams coming apart after limited wear. Together, these comments suggest repeat durability problems in the examples described.
Several reviewers report long stretches without email replies and missing return labels. Some say they only received automated messages or were told their issue would be passed to a human agent. Support conversations often stalled because of these communication gaps.
Most negative comments focus on after-sale support and durability. One positive review centers on comfort, standing out against the lower ratings. Overall, reviews split sharply, driven by service problems and concerns about how long the shoes last.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (6) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order placed Jan. 3 still undelivered and support unhelpful.
“I will forward your email to a 'human agent'.”
Recycling requires a $10 deposit refundable only after buying a pair.
“False advertising!”
Couldn't cancel order; only received automatic bot replies.
“radio silence other than the automatic bot replies.”
Shoes tore and soles started splitting within a year.
“Absolutely horrible quality.”
Shoe seam tore after limited use and support was unhelpful.
“one shoe already has seams torn open.”
Customer did not receive the return label and got no replies.
“I never received a return label and have emailed several times.”
I rarely write reviews but for this one, I cannot stop!
I run a lot and have always had trouble with sneakers. After my big toe nails on both feet became ingrown and I got some nasty infections, I had to find a shoe that would be comfortable for long runs. When my husband noticed this, he went online in search of comfortable shoes. That's how he found Thousand Fell. He order two pairs ; WOMEN'S LACE UP | SKYGAZER (AQUA) and WOMEN'S LACE UP | BLACK. I don't know how much he paid, but it is worth it. These sneakers are perfect! The fabric is breathable and flexible, and the wide toe box is plenty roomy. I can wear them all day without feeling any pressure points.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Thousand Fell is a footwear brand that designs and sells sneakers online. It focuses on recyclable construction and direct-to-consumer sales. Product pages often highlight washable knit uppers and materials designed for end-of-life recycling. The site also shares care instructions and material details on product listings. Customers order through the company website, which posts sizing, shipping, and return policies.