Reviews often praise build quality, fit, and quick shipping. A repeated complaint involves returns followed by refunds that never arrive and support messages that go unanswered. Several buyers also mention good packaging and accurate sizing. When problems come up, they tend to be about after-sales help, not the materials or finish.
Examples from available reviews (Nov 2021 – Feb 2026).
Bought coat and hat; praises outstanding quality and appearance.
“Both look stunning and the quality is out of this world.”
Excellent coat with fast delivery, great communication, and lasting quality.
“Fast delivery, great communication.”
Returned coat months ago and still has not received refund of EUR 585.
“I STILL HAVEN'T GOT MY REFUND BACK YET!!”
Received packaging without hat and reports no resolution yet.
“no hat in the box”
Several reviews describe returns where the refund never came through. Some reviewers say they sent proof of return, got no reply, and list specific unpaid amounts. A small number also mention refunds issued quickly or cancellations processed without delay.
Many high-rating reviews say the materials and fit make the price feel worthwhile for them. In contrast, complaints about refunds being held back create a sharply negative value experience for buyers waiting on large repayments. Together, these points lead to very different views of overall value.
Fast delivery and careful packaging come up often when items arrive. A minority mention missing items, and one reviewer points to tight armholes. Across the reviews, tracking and receiving complete parcels does not look consistent.
Many reviewers call out strong construction, detailed finishing, and sizing that matches expectations. Several buyers say they have purchased again and describe the garments as "stunning" or "out of this world." Complaints about fabric or fit are rare.
The main pattern is customers saying support does not reply after returns or questions. A few reviews describe quick or excellent responses, but these are limited. Reports of unanswered messages outnumber the scattered examples of good contact.
Experiences split between high satisfaction with the product and frustration after purchase. Positive reviews focus on quality, fit, and fast shipping. Negative reviews point to unresolved refunds and no response, which heavily shapes the outcome for those affected.
For each review, the core experience based on original source reviews.
Sources: Reviews (16) · Trustpilot (7) · Reviews (1) · Quotes shortened · As of: February 2026
Customer reports no refund and no response from company.
“No money back !!! No answers”
Reviewer says customer service never replies and they're concerned company folded.
“Customer service do not reply EVER.”
Loves the coat but cannot get a refund or replacement hat.
“I just want my money back!!”
Bought coat and hat; praises outstanding quality and appearance.
“Both look stunning and the quality is out of this world.”
Buyer loves the coat and praises outstanding quality and accurate sizing.
“Quality is outstanding, the attention to detail is just wow!”
Excellent coat with fast delivery, great communication, and lasting quality.
“Fast delivery, great communication.”
Loves high-quality trench with careful packaging and fast delivery.
“so high quality trench coats, very gently and safety packaged and fast delivery.”
Customer reports five-month unpaid refund and no responses.
“DONT BUY !!!!! NO REFUND MONEY NOW FOR 5 MONTHS”
Returned coat months ago and still has not received refund of EUR 585.
“I STILL HAVEN'T GOT MY REFUND BACK YET!!”
Returned coat, reordered size, still unpaid refund and no responses.
“still not receivd the paiment!”
Alleges returns accepted but refunds not issued and no customer contact.
“They will accept your return but not refund your money.”
Claims company does not refund returns and fails to respond.
“they do NOT refund and they do NOT respond”
Customer dissatisfied due to unanswered website support requests.
“To date, i have not received an ansewer !”
Thanks the company for a prompt response.
“Thank you for your prompt response.”
Reports perfect fit and good cotton quality.
“Perfect fit, quality cotton!”
Fast international delivery and very high quality with accurate size advice.
“Trench is very high quality- Love It.”
Reviewer praises excellent customer service.
“Excellent customer we service!”
Good product quality and fast international shipping.
“Pretty good quality and fast shipping for international.”
Beautifully crafted trench coat prompted the buyer to purchase two.
“Beautiful crafted trench coat.”
Loves the design but reports poor fit and tight armholes.
“The armholes are too tight, which creates a shoulder divot.”
Received packaging without hat and reports no resolution yet.
“no hat in the box”
Returned a coat and still awaits a $900 refund despite proof.
“the company has yet to respond nor return my $900.”
Happy with trench; says it looks incredible and fits perfectly.
“fit perfect :)”
Beautiful range of easy to wear, classy looking clothes of varying prices which are sent carefully and promptly. Great looking website and good customer service. I had ordered 2 bond organic bomber jackets in black & white but unfortunately I had to cancel my order as I had an emergency ao had to travel before shipment would have been received. I emailed customer service, who cancelled the order. The next day, I was informed that my credit card had been credited for the refund. This is unheard of normally. Most companies can take weeks to confirm the refund. Well done Trench London! Soon I'll reorder the jackets!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trench London is an online retailer focused on trench coats and outerwear. It sells a mix of classic and modern coat styles through its e-commerce site. Product pages provide sizing details, and checkout supports both domestic and international orders. Shoppers can buy outerwear and accessories on the website and pick from the available shipping options.