Reviews split sharply. Some shoppers describe billing problems, failed deliveries, and refunds that never arrived, including unauthorized charges and emails that went unanswered. Others report authentic products and fast shipping. Overall, customers see very different outcomes from one order to the next.
Examples from available reviews (Nov 2021 – Mar 2026).
Received rude customer service and an unauthorized higher charge.
“27 dollars was not authorized.”
Company filed for bankruptcy, leaving orders unfilled and credits unusable.
“company has filed for bankruptcy leaving many customers with unfilled orders”
Products are high-quality and reviewer is very happy.
“All my products are of high-quality.”
Reviewer praises the company's excellent customer service highly.
“I was amazed on how good the customer service is!! 10 stars”
Complaints about fulfillment and refunds come up often. Reviewers mention canceled or unfilled orders, wrong items arriving, and support that stops replying. Positive stories of helpful staff and problems being fixed appear too, but less often.
Some reviewers report unexpected charges and pricing tactics like high list prices followed by steep discounts. Others point to low prices, free shipping, or two-day delivery as good value. Alongside those positive price experiences are claims of billing disputes and misleading promotions.
Delivery ranges from two-to-four day arrivals to packages that never show up. Some customers say orders were handled smoothly and arrived quickly. Many others describe long delays, missing parcels, or boxes that contained the wrong items.
Several reviews praise quality and authenticity, including sunglasses and dresses. Other customers report defects or receiving the wrong product. Many say returns or refunds for faulty items are hard to complete.
Many reviewers describe support that doesn't respond, voicemail loops, and refund requests that go unanswered. A smaller group reports quick replies, solutions, and standout service. Accounts show a clear gap between unreachable and proactive support.
Feedback swings between very satisfied customers and reports of serious breakdowns. Positive orders often mention fast delivery and authentic products, while negative ones focus on billing mistakes, missing refunds, and no follow-up. Overall reliability appears uneven from one purchase to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (21) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received rude customer service and an unauthorized higher charge.
“27 dollars was not authorized.”
Order delayed, charged incorrectly, missing delivery, refund issues.
“If you order one item all the sudden you get charged for 3”
Fast shipping; received orders in 3-4 days, very satisfied.
“Receiving my orders in just 3-4 days!”
Products are high-quality and reviewer is very happy.
“All my products are of high-quality.”
Sunglasses appeared overpriced initially, then discounted deceptively.
“they basically boost the price on their website and then they have a 50% off sale”
Company filed for bankruptcy, leaving orders unfilled and credits unusable.
“company has filed for bankruptcy leaving many customers with unfilled orders”
Received wrong item and company became unreachable online.
“they sent me the wrong pair.”
Order unavailable, alternative promised, then no delivery or refund and no responses.
“They stopped responding to my emails, haven't refunded my money”
Cancelled order promised refund but never received the money.
“They basically kept my money for a product that I was never sent”
Received a defective product and experienced refund difficulties.
“Gave a defective product and so difficult on Refunding”
Dress resembled original but was overpriced and claimed authentic.
“their website claims everything they have is authentic.”
Unable to reach customer service to initiate a return.
“Called their "customer service" line multiple times and get sent straight to voicemail”
Found great price and fast two-day shipping, very satisfied.
“I got free shipping and got the pair in 2 days!”
Repeated poor service with wrong items and significant fulfillment errors.
“I opened my package and its a 3xl purple knit cardigan”
Customer service consistently resolves issues and provides great experience.
“the solve it and go above and beyond to make it a GREAT experience.”
Inclusive company with generous charity donations and excellent customer service.
“they are extremely inclusive they are so generous and every month they donate”
Reviewer praises the company's excellent customer service highly.
“I was amazed on how good the customer service is!! 10 stars”
Authentic product, good store, responsive customer service, fast shipping.
“Good store and quality authentic product.”
Excellent selection, prompt fulfillment, and outstanding customer experience.
“Trend Savvy has hands down given me the best customer experience I have ever had.”
Reviewer reports a generally pretty good experience.
“Pretty good experience”
Never received package and seller unresponsive; reviewer calls it a scam.
“I never received my paquet . And not respond this is a scam.”
Poor customer service and everything about this company. I ordered three pairs of sunglasses, mine, my husband's and son’s. I was very categorical on the brand, color, and size. First, the person who attended to me was unprofessional and didn't understand the products or my needs. Secondly, the ordering process took longer than I could have imagined and it resulted in a delay. On arrival, I was curious to see how they looked like, another big mistake. They were not the colors I wanted. I was more than disappointed. I contacted them again and wanted a refund. This time they were fast. I resolved not to buy anything from them again.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Trend Savvy is an online fashion retailer selling apparel and accessories such as sunglasses, dresses, and knitwear. Its site includes product pages with photos, size charts, and pricing to help shoppers compare items. Customers can pay with major credit cards and widely used digital payment options. The company offers domestic and international shipping choices and posts its return and refund policies online. Support is available through email and phone for questions before and after purchase.