Most reviews describe trouble with returns, refunds, and slow or missing support replies. Several customers say they received unwanted shipments or items that were too large, then ran into hurdles getting their money back. One review applauds a collar for solid quality and fast delivery. Overall, the feedback leans heavily toward service problems, with one clear product endorsement.
Examples from available reviews (Dec 2021 – Mar 2026).
Company automatically shipped unwanted products and refused refund.
“they refused to issue a refund and instead offered store credit.”
Blanket arrived oversized and customer service refused the return.
“they would not accept a return”
Customer support refused to honor a 35% discount after delays.
“they refused to honor the discount.”
Reviewer praised the collar's outstanding quality and quick shipping.
“The quality is outstanding”
Most complaints center on returns and refunds. Reviewers mention automatic shipments, the company not taking returns, and being told they must refuse delivery before a refund is issued.
Only a few reviews mention price or discounts. One says a 35% discount was denied after a delay, and another customer got store credit instead of a cash refund.
Several reports point to delivery and sizing problems. Customers describe oversized items, unwanted automatic shipments, and being instructed to refuse deliveries; a separate review notes fast shipping for a collar.
Very few entries comment on product quality. One review praises a collar’s build and quick shipping; the rest do not mention materials, durability, or long-term wear.
Slow or absent support replies come up repeatedly. Reviews cite return requests that went unanswered and an exchange where a promised discount was not honored.
Ratings skew low, largely tied to service and communication issues. Those experiences contrast sharply with one high-rated product note, showing mixed outcomes in this sample.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Company automatically shipped unwanted products and refused refund.
“they refused to issue a refund and instead offered store credit.”
Blanket arrived oversized and customer service refused the return.
“they would not accept a return”
Customer reports no reply to return request for an oversized item.
“They still have not replied.”
Company required customer to refuse delivery to obtain a refund.
“I was told I have to wait for it to be delivered so I can refuse it”
Customer support refused to honor a 35% discount after delays.
“they refused to honor the discount.”
I have to say that I am thoroughly impressed with Tuft + Paw. My Kitty is always changing collars because she keeps finding new ones in the house. But when I bought my first custom cat collar from Tuft + Paw, her collar days were over! She loves wearing her new collar and it looks so great on her, too. The quality is outstanding and the ease of design made it even better. The shipping was quick and the website made the whole process so simple. I love that they come in so many colors and styles, too! Not to forget, the CS is amazing and they helped me with a question I had about the product. I will be buying more products from them in the future!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Tuft + Paw sells pet furniture and accessories online. Its lineup includes beds, collars, and other items for dogs and cats. Shoppers order through the direct-to-consumer website, where product pages list sizes and care details, then choose home delivery at checkout. Listings typically show photos and dimensions to help customers pick the right size.