Several customers praise Twojeys jewelry and come back to buy again. Many reviews mention long shipping delays and customer support messages that go unanswered. Multiple buyers say they were hit with unexpected import or customs fees on delivery. Some orders arrived damaged or didn’t match the website photos.
Examples from available reviews (Aug 2022 – Mar 2026).
Three weeks without shipping updates and no customer support response.
“I have not yet received any news of my order or when it's shipping”
Paid €67 in tariffs on a €118 order.
“I order a hat and pin total 118 payed 67 in tariffs fee”
Product broke after two weeks and customer service failed to resolve it.
“the necklace i bought (sterling silver) broke after 2 weeks.”
High-quality handcrafted unisex jewelry with easy shopping and fast shipping.
“I was blown away by the quality of their products.”
Reviews point to long delivery times, orders that never ship, and packages that go missing. Several buyers also describe refunds after returns that are slow or never arrive. A few mention helpful in-store staff, but these comments are rare.
Many reviewers say customs, tariffs, or import fees were added when the package arrived. Several state those costs weren’t clearly shown at checkout. A smaller group questions the price based on what they think the materials feel like.
Some customers show strong loyalty to the brand and place multiple orders. Others run into blocked returns, system errors, and repeated attempts to get help with no response. The result is a clear split between happy repeat buyers and frustrated shoppers.
Many reports describe pieces that break, discolor, or come apart within weeks or months. Several reviewers say what they received looks different from the photos online. Positive comments about well-made, handcrafted pieces appear too, but less often.
The most common complaint is customer service that doesn’t respond by email, phone, or through the returns portal. Many reviews describe sending multiple messages with no reply and getting no resolution on orders or returns. Some also report system glitches that stop them from completing a return.
Most low ratings focus on lack of communication, shipping delays, and surprise import fees. Complaints about quality and value also lower satisfaction for many buyers. Positive experiences and effective in-person help show up, but not often.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Was charged an unexpected £70 shipping fee and received no response.
“was not warned about a £70 shipping fee”
Bracelet fell apart after five months and warranty claim denied.
“it has already fallen apart”
Reviewer expresses strong affection for the brand.
“Love <3 <3 <3”
Received a broken necklace and got no replies to emails.
“I wrote 4 emails in two weeks and never got an answer”
Ordered months ago but the company hasn't shipped the package.
“They don't ship orders.”
Stars bracelet broke repeatedly and reviewer couldn't secure compensation.
“the first time I got the stars bracelet, it broke”
Return process was slow, unresponsive, leaving reviewer out £80.
“I am currently out of pocket by £80”
Returned item but still waiting months for refund and disappointed.
“Never got my money back for my return”
Returned an item and never received the €110 refund.
“I didn’t get my money after i returned a item”
Waiting over a month for a nearly €400 refund with no response.
“I’m waiting for my refund for over one month now since my return arrived at their warehouse.”
After 2.5 weeks no tracking or replies; requests shipment or refund.
“never received a tracking, never an answer from the mails”
Exchanged a shirt but three weeks later no replacement or tracking provided.
“I still do not have my shirt or a trach and trace code”
Placed order before a birthday but got no response and no delivery.
“Till this day i havent had a response from about my order”
Items went on sale after purchase and delivery was very slow.
“The delivery time is horrible even if you order in EU”
Store staff member Gaurav was helpful and resolved the issue.
“one of the staff in the Amsterdam store, Gaurav, was very helpful”
Ring came apart after six months and warranty claim refused.
“A part of my ring became unsoldered after six months”
Customer service unresponsive and unexpected £83 import charge was applied.
“they don’t answer emails , phone , customer service non-existent”
Package marked delivered with a forged signature and no refund.
“there’s a fake signature marked as proof of delivery”
Ring discolored and deformed, and support didn't respond to messages.
“Now it has already discolored and And the shape has changed”
Asked about shipment by email a week ago with no response.
“I sent an email regarding my shipment a week ago got no response”
I recently purchased some jewelry from Twojeys and I was blown away by the quality of their products. Their website offered me an easy and hassle-free shopping experience, with express worldwide delivery and a new returns portal for added convenience. Not only that, but they also offer various payment methods to choose from according to my preference.
One thing that stands out about Twojeys is their dedication to craftsmanship- each item is carefully handcrafted which reflects in its fine details and finish. The gold & silver pieces are stunningly beautiful - perfect for both him & her as it's unisex jewelry.
Being a Spanish brand based in Barcelona, they bring something unique with the beauty of Mediterranean aesthetics into their modern designs; redefining unisex fashion accessory trends while infusing traditional skills of artisans when crafting these beauties.
Overall, I had an amazing experience shopping at Twojeys – great quality product, fast shipping choices enabled by several Payment options already existent on-site besides worldwide express cargo service make them stand apart from other brands- “Viva La Española”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Twojeys is a jewelry brand that makes and sells rings, necklaces, bracelets, earrings, and accessories. It offers sterling silver and plated pieces, with a focus on unisex and handcrafted styles. Customers can shop through an online store with international shipping. The site usually includes product pages, a returns portal, and customer accounts for tracking orders and managing returns.