Customer feedback is sharply divided. Many reviewers compliment the fit, fabric, quick delivery, and deep sale prices. Others point to higher prices, limited stock under new ownership, fewer appealing styles, and tight return or exchange handling. Several customers also mention slow shipping and split shipments as recurring pain points.
Examples from available reviews (Dec 2021 – Mar 2026).
New ownership raised prices and many items are sold out.
“swimwear prices are extremely higher than before.”
Company temporarily refused exchanges and returns despite website policy.
“they are not honoring exchanges or returns.”
Swimsuit well made with beautiful colors and perfect fit.
“Swimsuit very well made and the colors are beautiful.”
Items loved but shipping slow and size selection limited.
“I just wish the shipping was faster and more sizes were available”
Several reviews say the company refused exchanges or returns and held firmly to its policies. Customers also describe split shipments and uneven fulfillment timing. Others, though, report fast, complete deliveries with orders arriving in good condition.
Some reviewers object to recent price increases and say inventory has been limited since ownership changes. Others point to strong sale pricing and good deals on dresses and apparel. Reviews include both frustration about rising prices and praise for affordable sale finds.
One reviewer calls out easy ordering and clear messages about price drops. A few customers describe problems when trying to exchange items or when policies prevented refunds. Smooth ordering comes up, but less often than complaints tied to policies.
Some reviewers praise reliable fit, well-made swimsuits, and attractive colors. Others say fabrics feel thinner, styles have declined, and newer collections look less appealing. Feedback splits between strong satisfaction with certain pieces and disappointment with others.
One review praises clear communication about price changes and ordering. Several others describe customer service interactions where staff declined exceptions or exchanges. Examples range from helpful updates to firm, policy-focused replies.
Reviews show a polarized mix of strong praise and sharp criticism. Positive comments focus on fit, fabric quality, and quick shipping. Negative feedback centers on pricing, limited inventory, and restrictive return or exchange results.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
New ownership left inventory scarce and prices overpriced.
“inventory is basically non-existent and overpriced.”
New ownership raised prices and many items are sold out.
“swimwear prices are extremely higher than before.”
Designs changed and styles now disappoint compared to competitors.
“the styles are crap”
Company temporarily refused exchanges and returns despite website policy.
“they are not honoring exchanges or returns.”
Recent styles have diminished while prices increased, reducing purchases.
“their styles have diminished and their pricing has increased.”
The clothing line declined in appeal and is no longer attractive.
“Nothing is appealing.”
Items loved but shipping slow and size selection limited.
“I just wish the shipping was faster and more sizes were available”
Order arrived promptly and complete.
“Received my order promptly and in full!”
Recent orders had thin fabrics and poor perceived quality.
“the fabrics felt thin and cheap”
Swimsuit well made with beautiful colors and perfect fit.
“Swimsuit very well made and the colors are beautiful.”
Orders ship partially, causing long waits and return timing issues.
“You get partial orders”
Package arrived in adequate time and swimwear loved.
“Package received within adequate time and love the swimwear”
Could not exchange final-sale dress and price dropped shortly after.
“I called to see if I could exchange the size, the answer was no.”
Clothes consistently have great quality and perfect fit.
“The clothes at Venus are always great quality and fit perfectly!”
Order arrived quickly and items fit perfectly with nice quality.
“fit on both items was perfect.”
Good apparel selections, unbeatable sale prices, and flattering fits.
“Their sale prices can’t be beat.”
Great deal on a cute dress and fast delivery.
“I got a great deal on just the cutest dress!”
Ordering is easy and communication about price drops is great.
“communication is great”
Sale item marked nonrefundable left reviewer stuck and out forty dollars.
“make it non refundable”
Customer service refused to waive shipping despite being one cent short.
“I was literally 1 cent, 1 PENNY away from free shipping”
I love Venus Matters. This company has been a total life-saver for me and my family. My son has severe allergies to dust mites and mold, as well as a multitude of respiratory illnesses. He also has significant sensory processing disorder issues, which makes him extremely sensitive to pressure on his skin.
As a result, he cannot sleep in a bed without frequent interruptions to change his sheets and blankets. We have tried every kind of mattress pad, waterproof sheet, and special pillowcase out there, but nothing worked. Finally, we found Venus Matters and their organic cotton flannel. It is the only thing that has allowed my son to get a good night's sleep without constantly waking up due to his allergies. We are so happy with the product and the company itself. Keep up Venus Matters!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Venus Matters is an online retailer focused on women’s swimwear and related clothing. The lineup typically includes bikinis, one-piece suits, cover-ups, dresses, and resort wear. It sells through an e-commerce site with product pages, size charts, and secure checkout. Venus Matters ships orders to customers and uses channels like email and social media to share seasonal collections and promotions.