Most customer comments focus on product breakage and delivery or fulfilment issues. Several reviewers describe apparel arriving damaged or coming apart, and shoes that fall apart. Others report missed deliveries, wrong items, and refund or restocking-fee disputes that were not resolved. A smaller set of reviews praises Veronica Beard blazers and says certain purchases felt like good value.
Examples from available reviews (Dec 2021 – Mar 2026).
Two expensive sweaters disintegrated after gentle wash, leaving irreparable holes.
“both fell apart with enormous unrepairable holes appearing.”
They charged a $15 restocking fee and customer service was unreachable.
“They charged a $15.00 restocking fee for a product that cost $138.00”
Experienced extremely rude customer service and discouraging overall quality impressions.
“Extremely rude and nasty representative”
Reviewer and friends love Veronica Beard blazers and praise the line.
“All I can say is that Veronica Beard has some serious fans in Canada!”
Many reviews point to fulfilment problems such as missing shipments, wrong sizes, and orders that never ship. Several customers say refunds promised after returns did not arrive. Restocking and handling fees often come up alongside these issues.
Multiple reviewers push back on a recurring $15 handling or restocking fee and on higher restocking charges in other currencies. A small number say the clothing felt worth the price. Value praise shows up far less often than complaints about fees.
Some customers describe online self-service problems, including at least one case where the site would not accept a return. Several mention inconsistent sizing and uncomfortable shoes. Website and checkout hassles appear, but less often than shipping and product issues.
One clear set of complaints describes items coming apart: studs falling off, knitwear tearing after gentle washing, leather peeling, and stitching unraveling. Shoes also appear in several defect reports, including orders that arrived in used condition. A separate, smaller set praises blazer build quality and durability.
Many reviewers say customer service was hard to reach and did not follow up on emails or calls. Several report rude or dismissive interactions with representatives. The weak responses add to the fulfilment and refund issues already described.
Reviews split between repeated negative stories about product breakdowns and service failures, and a handful of positive notes on blazers and occasional good value. How refunds, returns, and restocking fees are handled consistently shapes satisfaction. Frequent low ratings alongside isolated praise point to sharply mixed experiences.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (26) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Studs fell off shearling slides within weeks and returns were denied due to timeframe.
“The studs are now coming out”
Two expensive sweaters disintegrated after gentle wash, leaving irreparable holes.
“both fell apart with enormous unrepairable holes appearing.”
Questions Veronica Beard's advertising diversity for lack of kinky-haired Black models.
“Where are the beautiful kinky haired Black models????”
Fenix clogs fell apart after hours of wear and customer support was absent.
“less than five hours of wear, and they stitching is coming apart”
They charged me for an undelivered item and refused refund despite delivery glitch.
“I was charged for an item I never received.”
They charged a $15 return handling fee, deterring future purchases.
“They charged me a $15 handling fee.”
Leather peeled from $300 sneakers and customer service refused return.
“The leather is scraping off.”
Paid for expedited shipping but delivery delayed, shoes were uncomfortable, and restocking fee applied.
“They smell weird, are extremely hard and not comfortable to put on.”
They sent the wrong size, returned it, and have not refunded or responded.
“I’ve purchased a dress size 0, they sent me size 8”
Calls and emails were met with rudeness and no follow-up.
“Finally got a call back with a rude person”
Experienced extremely rude customer service and discouraging overall quality impressions.
“Extremely rude and nasty representative”
Ordered a blazer and never received it despite multiple emails and poor response.
“I ordered a blazer in November 2024 and never received it.”
Package marked delivered but not found; customer service was unhelpful.
“I’ve had a package marked delivered around the holidays that I have not been able to locate.”
They charge a $15 restocking fee, deterring future purchases.
“There is a restocking fee of $15!”
Ordered item never tracked or arrived and customer service was unresponsive.
“Ordered a dickie. It did not arrive and I could not track it.”
They shipped two dresses instead of a jacket and charged a restocking fee.
“I was sent two identical dresses.”
Their website prevented me from returning items despite having the order number.
“The VB site would not accept my return.”
Reviewer and friends love Veronica Beard blazers and praise the line.
“All I can say is that Veronica Beard has some serious fans in Canada!”
After 11 days there was no dispatch update and customer service gave generic responses.
“11 days and no order update or dispatch.”
They failed to issue a promised refund and sizes ran much smaller than expected.
“I did not get my refund.”
Item didn't fit, no larger size available, and they charged a $15 handling fee.
“Charged me $15 Handling Fee!”
They delivered what appeared to be used shoes instead of new ones.
“they sent second hand shoes after ordering and paying for new.”
They charged a $15 restocking fee and customer service was unreachable.
“They charged a $15.00 restocking fee for a product that cost $138.00”
Returned item but have not received promised refund and cannot reach customer service.
“Do not order online as if you return the item you will not get your refund as they promised...”
Poor item quality and a 35 Pound restocking charge discouraged future purchases.
“Then they charge a 35 Pound restocking charge.”
I spent hours searching for the perfect floral bomber jacket with lace detailing and I was beginning to feel that I would never find what I was looking for. Luckily, after scouring dozens of sites throughout my search, I came across one that had exactly what I wanted in my size. Not only were they in stock, but they shipped it out to me the very next day. It feels like it's worth way more than what I paid for. It is the perfect summer weight and I love the feminine, flirty lace detailing. I will definitely be buying from them again. Thank you.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Veronica Beard is a U.S. womenswear brand selling tailored blazers, ready-to-wear, knitwear, footwear, and accessories. It is best known for structured jackets and matching suiting separates offered through its own e-commerce site and wholesale partners. The range also includes seasonal dresses, outerwear, and footwear aimed at contemporary wardrobes. Editorial and wholesale listings often highlight the brand’s signature blazer shapes and tailoring details.