Many reviews describe problems with orders, payments, and getting help from support. Product opinions are split: some customers find the fabrics comfortable and well fitting, while others report poor fit, rough materials, or counterfeit items. A few customers say their issues were resolved quickly and satisfactorily. Problems around returns and subscriptions, along with missing communication, come up repeatedly.
Examples from available reviews (Nov 2021 – Feb 2026).
Card charged immediately but ordered scarf not shipped after a month.
“My credit card was charged immediately.”
Masks were thin, poorly fitting with gaps and rough edges.
“There is a gap under my chin where air and anything else can enter the mask.”
Masks fit well, comfortable, affordable, recyclable, and made in USA.
“they seal well and don't hurt the ears or cause skin issues.”
VIDA promptly and satisfactorily replaced stolen masks demonstrating great service.
“We were so impressed with VIDA's customer service approach (through assistance provided by Jovy),”
Several reviews mention orders that were delayed or never arrived, along with cards charged right away even though nothing shipped. Multiple customers say returns were refused or the wrong items arrived, and refunds never got resolved. A few isolated reviews describe successful replacements.
Many reviewers say they paid for items that arrived as lower-quality duplicates or didn’t match the description. Some report being charged immediately with no delivery, which they call poor value. Others mention inexpensive fabric samples and comfortable masks that led them to reorder.
Several customers praise reusable masks as comfortable, breathable, and a good fit for long wear. Others describe masks that feel stiff, have loose loops, or leave gaps under the chin. Overall, usability feedback splits between well-fitting items and poorly made ones.
Reviews split sharply between highly rated fabrics and masks described as soft and dependable, and low-rated items described as thin, rough-edged, chemically smelly, or counterfeit. Multiple reviewers question KN95 claims or say they received the wrong or duplicate items. Positive notes about materials and reorders based on samples show up less often but remain consistent.
Many reviews say support did not respond to return questions, subscription cancellation requests, or commission and payout issues. Some customers report waiting weeks with no reply. Positive communication comes up, but far less often than reports of silence.
Reviews tend to fall into two clear outcomes: smooth purchases with comfortable products, or orders left unresolved with unresponsive support. The mix of strong product praise and frequent service and communication complaints leads to uneven overall impressions. One employment-related allegation appears as a rare outlier in the dataset.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Order was delayed and arrived missing Allen key bolts.
“Order delayed and not delivered in time.”
Recent masks were smaller, stiff, and uncomfortably fitting with large gaps.
“the material is now stiff and scratchy, the loops are huge and loose,”
Ordered clothing over a month ago but never received the package.
“didn’t get my package”
Tried to return item but received no response for three weeks.
“they have not responded once .”
Closed my shop after platform switch and still waiting for my commission.
“I am still waiting for my commission.”
Card charged immediately but ordered scarf not shipped after a month.
“My credit card was charged immediately.”
Paid for a titan watch but received a duplicate low-quality watch.
“what i got is duplicate some fishy watch which is of no use.”
Accuses company of selling fake products and not accepting returns.
“Scam company that sells fake products and no returns.”
Former worker alleges exploitation and unpaid Christmas breaks.
“We didn't have any salary for a month!!”
Masks fit well, comfortable, affordable, recyclable, and made in USA.
“they seal well and don't hurt the ears or cause skin issues.”
Masks were thin, poorly fitting with gaps and rough edges.
“There is a gap under my chin where air and anything else can enter the mask.”
Company would not accept a return for the wrong item.
“No returns for wrong item.”
Product was fine but subscription cancellation unresponsive for two months.
“I have been trying to cancel this subscription for 2 months, with no response from the company.”
Fabric samples were comfortable, soft, and high quality prompting reorder.
“The colors and the texture of the fabrics were very COMFORTABLE and SOFT touch.”
VIDA promptly and satisfactorily replaced stolen masks demonstrating great service.
“We were so impressed with VIDA's customer service approach (through assistance provided by Jovy),”
Received kid-sized masks instead of adult pink ones and got no response.
“but I never received a response”
Reusable cotton masks fit well, comfortable for long work shifts.
“They fit well and look great and are light and comfortable to wear for extended periods of time.”
Masks did not fit or meet KN95 claims and refund was refused.
“Ordered 8 KN95 masks that do not fit and are not really KN95”
Mask fits small face well, breathes easily, and doesn't fog glasses.
“Good fit for my small face.”
So I purchased KN95 masks for my daughters over a month ago as we were coming to the end of our other package and my kids don’t like them. The adjustable ear loops help ensure a good, snug fit and make them comfortable to wear all day. However, I wish I had opened and checked because they have a very strong chemical scent. I don't even know if they are safe to wear but I’ll try to air them out, but might have to throw my money in the bin if this off-gassing smell persists. I would not commend you, especially if you have sensitive kids.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
VIDA runs an online apparel and accessories store that connects designers with customers through its e-commerce site. It sells printed and sewn items across clothing, accessories, and home textiles. VIDA offers on-demand production and ships custom designs directly to consumers. The platform also supports artist storefronts and wholesale ordering alongside retail sales.