Reviews often mention failed deliveries, cancelled orders, and refunds that arrive late or not at all. Customers also describe recurring build issues—rust, scratches, cracks, and thin materials—across tableware and bathroom items. A smaller share report fast replacements and helpful German customer support, highlighting sharply different experiences.
Examples from available reviews (Feb 2020 – Mar 2026).
Paid but never received order and got no refund or response.
“I paid for my order, but I did not receive it.”
Expensive wok has thin material and performs poorly, burns food.
“The material is so thin!!!”
Longtime customer received prompt replacement after reporting defect.
“An hour later, customer support sent me a shipment tracking number for a replacement.”
Order canceled without explanation and poor customer service communication.
“I was shocked to receive an order cancellation notification without any explanation or justification.”
Missed deliveries, cancelled orders, and refunds that are delayed or never paid come up repeatedly and shape most service feedback. Reviewers describe long waits and being passed between agents before anything gets resolved. A smaller group report quick replacements and smooth handling.
Some reviewers question the price given durability issues, pointing to costly items with rust, thin materials, or uneven glazing. Others say taps, basins, and toilets feel fair for the price. Value complaints appear less often than service problems and product faults, but they still stand out.
Customers mention practical problems such as sinks that do not drain and missing assembly instructions that make installation harder. Several also report flatware and cutlery that scratch or stain after little use. These issues show up less than service failures, but they affect basic product use.
Many reviews point to production defects, including knives that rust, uneven glazes, cracked porcelain, and packaging contaminated with grit or rust. Damage in transit also appears often, with plates and saucers arriving broken. A few reviews praise toilets and taps for lasting well, but those comments are limited.
Reviewers describe orders being cancelled without explanation, automated responses, and trouble reaching someone who will help. Some also mention argumentative or unhelpful in-store encounters and long waits for shipping updates. A smaller set praise clear, useful communication from Germany-based support.
Reviews split clearly: many low ratings focus on delivery, refunds, and defects, while fewer high ratings highlight replacements and service. The result is a polarized picture rather than a steady, consistent experience. No single area comes through as reliably positive across the reviews.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (42) · Quotes shortened · As of: March 2026
Ignored order cancellation and delayed refund, causing extra return costs.
“they simply ignored it and delivered the part instead of refunding me.”
Item discolored and customer service was unresponsive for weeks.
“the item has a bluish appearance around the edges.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Villeroy & Boch makes ceramic and lifestyle products. Its range includes porcelain tableware, bathroom ceramics, kitchen sinks, and matching bathroom furnishings. The company sells through brand stores, independent retailers, and an online shop, and supplies products for residential and commercial installations. Product lines cover dining collections, sanitary ceramics, and design-focused fixtures for kitchens and bathrooms.