Shoppers often praise Vivamacity for precise craftsmanship, secure packaging, and quick shipping. Many also describe customer service as responsive and helpful in fixing order problems. A smaller group says returns or refunds were denied over sizing and weight concerns. Several reviews also point to issues with promotional messages and unclear customs or tariff details.
Examples from available reviews (Nov 2021 – Mar 2026).
Customer service repeatedly resolved shipping and order problems quickly.
“Their customer service is top of the chart.”
Watch matched photos, had good weight, and arrived quickly.
“For starters, my order arrived so quickly and was packaged so well!”
Earrings were too heavy and company refused refund or return.
“They refuse to compensate me or let me return them.”
Marketing claimed 30% was best, but a larger 35% sale followed.
“Incredibly deceptive marketing.”
Several reviewers said support responded quickly and handled issues with personal attention. A noticeable minority reported that refunds or replacements were refused for fit and weight concerns.
Few reviews speak directly about price or value. One reviewer described a promotion as deceptive, while frequent praise for materials and durability suggests many see lasting value.
Customers mentioned a site that’s easy to navigate, product photos that match what arrives, and reliably fast delivery. A small number cited confusing cross-border fees and unanswered emails that made buying harder.
Reviewers often highlighted sturdy build quality, neat finishing, and materials that don’t cause reactions. Many also liked the packaging and personal touches. Breakage came up only rarely, and at least one customer with a broken item received a free replacement.
Many buyers appreciated clear pre-order timing and regular order updates. A few criticized when promotions were sent and pointed to unclear tariff information and some messages that went unanswered.
Most reviewers described repeat purchases and strong satisfaction with what they received. Lower ratings mainly centered on return handling and how promotions were presented. Overall, reviews show strong enthusiasm with a small number of negative cases that stood out.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (25) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Store replaced a broken item quickly and at no charge.
“replacing the broken item at no charge.”
Earrings were too heavy and company refused refund or return.
“They refuse to compensate me or let me return them.”
Watch matched photos, had good weight, and arrived quickly.
“For starters, my order arrived so quickly and was packaged so well!”
Marketing claimed 30% was best, but a larger 35% sale followed.
“Incredibly deceptive marketing.”
Excellent customer service and high-quality pieces; reviewer eager for future collections.
“Best customer service, amazing pieces and of wonderful quality :)”
Customer service, quality materials, and quick turnaround impressed them.
“the best customer service, quality materials, and some of the best jewelry I've worn!”
Reviewer appreciated careful packaging and product quality.
“Very pleased with the care put into each one of your guys boxes.”
Product was clean and well constructed.
“Great product. Super clean and great construction.”
Repeat customer praising quality and attention to detail.
“there quality and attention to detail is amazing”
Site lacked transparency about tariffs and ignored emails.
“Buyer beware for Canadians.”
Website was easy to navigate; products matched pictures and arrived quickly.
“The online site is easy to navigate.”
Customer service responsive; fast delivery and accurate item description.
“Great customer service”
Customer support responds to problems when they appear.
“Great customer service and support responds to problems when they appear.”
High-quality earrings were safe for sensitive ears and shipped quickly.
“I was able to wear the Zoro earrings without a single issue.”
Customer service repeatedly resolved shipping and order problems quickly.
“Their customer service is top of the chart.”
High-quality gold and sterling silver anime earrings with fast shipping.
“High quality Gold earrings for Zoro!”
Earrings were great; reviewer excited to wear them for cosplay.
“The Earrings Were Great, I Can't Wait to Wear them For My Cosplay Costume in August”
Fast shipping, non-reactive rings, and thoughtful packaging delighted buyer.
“SHIPPING WAS EXCEPTIONAL!!”
Multiple orders exceeded expectations and customer service was excellent.
“their wonderful customer service!”
High-quality anime jewelry with fast shipping and personalized presentation.
“The are beautiful, high quality.”
Jewelry lasts and never greens; reviewer is a happy repeat customer.
“everything last and never greens!”
Products exceeded expectations with great quality and personalized notes.
“The products come out better than expected, quality is great, and they write cute personalized notes too.”
Clear communication about pre-order timing; earrings were high quality.
“10/10 communication from this company.”
Attention to detail captured the essence of the Howl anime movie.
“The attention to details on the pieces of jewelry that I purchased was amazing.”
Customer service responded promptly and was attentive to needs.
“I love their customer service support!”
I have ordered couple of times from Vivamacity site before but now I would never recommend them to anyone else. They just don't care about customer satisfaction. In my recent purchase, I ordered diamond band ring for my wife 's birthday party. Even though the quality was great, the size of ring was too small for my wife 's finger. When I contacted them they refused for replacement and asked me to return the ring. I already paid the return shipping cost also because their size chart was not accurate, so it's my loss both ways. This is not how you do business. Never order from them and don't recommend to anyone else for same reasons.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vivamacity runs an online store that sells jewelry and fashion accessories. Each product page shows specifications, photos, and pricing. Customers place orders through an online checkout, and items ship from centralized locations. Support is available through channels such as email and order-tracking pages. The site features seasonal collections and includes product care guidance and return policy details.