Reviewers often mention accurate prescriptions, quick shipping, and low prices. Many also point to stylish frames and a useful virtual try-on. Another group reports wrong lenses, refused warranty repairs, and weak follow-up from support. Feedback splits between frequent five-star praise and many one-star complaints.
Examples from available reviews (Nov 2021 – Mar 2026).
Quick turnaround and responsive customer service resolved shipping issue.
“customer service responded first thing in the am and fixed the issue.”
Glasses broke spontaneously and company refused warranty repair.
“they split without me touching them and fell off my face.”
Received wrong prescription lenses and experienced poor customer communication.
“the prescription was absolutely not the prescription that I had ordered”
Stylish, good quality glasses at affordable prices with great deals.
“stylish, good quality glasses that don't cost a fortune!”
Several reviews describe quick fixes when things go wrong, with same-day replies and replacements sent within 24 hours. Another group says warranty requests were ignored, they had to reach out repeatedly without results, and repairs were refused. These two experiences drive most service feedback.
Many customers highlight low prices, BOGO deals, and strong value for stylish frames. Long-time buyers say they keep coming back for the selection and pricing. A small number report being charged for replacement lenses after the company acknowledged a mismatch.
Positive reviews focus on the range of frames, the look, and a virtual try-on that helped them decide. Several customers mention getting frequent compliments and buying again. A few point to minor issues, such as frames that scratch or needing fit adjustments.
Many reviews say prescriptions were correct, bifocal and progressive lenses worked well, and frames fit properly. Another set cites defects from manufacturing, frames that broke, and the wrong lenses arriving. Reports repeat both solid builds and occasional defect cases.
Some customers describe fast, helpful messages that caught prescription or PD mistakes before production. Others report weak follow-up, late shipping updates, and warranty emails that went unanswered. Communication swings between quick help and long stretches of silence.
Many reviewers leave five-star ratings for price, prescription accuracy, and style. A noticeable minority post one-star reviews tied to unresolved defects and service failures. Overall, many customers report strong satisfaction, alongside a clear pocket of serious complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (31) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Initially skeptical but very happy and can't choose which to wear.
“I literally can't decide which pair to wear.”
Manufacturing defect was resolved with a replacement sent within 24 hours.
“Literally within 24 hours, they sorted it out and shipped a brand-new pair.”
Great prices and customization produce satisfactory glasses.
“you can't beat these prices.”
Glasses broke spontaneously and company refused warranty repair.
“they split without me touching them and fell off my face.”
Prescriptions are accurate and frames fit well.
“the prescription has always been spot-on”
Quick turnaround and responsive customer service resolved shipping issue.
“customer service responded first thing in the am and fixed the issue.”
Fast shipping and a great price for the glasses.
“Shipping was surprisingly fast”
Three glasses were great and arrived in ten days.
“they arrived in only ten days.”
Frames are cute and generally good quality but scratch easily.
“they do scratch kinda easy.”
Received wrong prescription lenses and experienced poor customer communication.
“the prescription was absolutely not the prescription that I had ordered”
One pair was wrongly prescribed and return requests were refused.
“One of the glasses were not prescribed correctly.”
Company is remaking glasses after verifying incorrect prescription.
“the company is in the process of making new glasses”
Customer service corrected PD error and delivered quality progressive lenses.
“Customer service was super helpful and quick”
Liked details, virtual try-on feature, and coupon perks.
“the "try on" feature for seeing them on my face”
Second order succeeded and customer service quickly fixed a mistake.
“customer service helped me fix it quickly.”
Company caught a prescription error and allowed correction before production.
“allowed me to correct it before the glasses were made”
Victory glasses look great and included accessories like a screwdriver.
“These Victory glasses look great!”
Glasses arrived early, fit perfectly, and bifocals are accurate.
“They fit perfectly and the bifocals are spot-on”
Satisfied long-time customer praising selection, pricing, and BOGO sales.
“I've been ordering for over 5 years, they never disappoint”
Stylish, good quality glasses at affordable prices with great deals.
“stylish, good quality glasses that don't cost a fortune!”
Well-made, lightweight, stylish glasses with helpful customer service confirmation.
“The quality is excellent—well-made and durable without feeling heavy.”
Unique, stylish glasses that enhance outfits and fit desired look.
“So unique and stylish!”
Consistently finds loved glasses that attract compliments and referrals.
“People always compliment my glasses.”
Three pairs fine but one defective lens caused frustrating customer service and denied reimbursement.
“the left lens was improperly magnified”
Repeated contact about delayed order received no timely shipping response.
“The worst customer service I have ever seen.”
Repeated warranty requests ignored; company refused free replacement.
“I’ve emailed CustomerServiceVlookOpticalcom 35 times and have yet to receive a satisfactory resolution.”
Bent frames arrived with poor packaging and difficult return process.
“both glasses came bent from the production factory”
Recent prescription was incorrect and company refused to correct it.
“the prescription in my most recent purchase is incorrect”
Order placed but never received and customer service cited delays.
“Ordered on 10/12 and still haven't received.”
Company demanded payment for replacement lenses despite acknowledged mismatch.
“They want me to pay half for the new lenses.”
Two pairs of progressive glasses are unique, convenient, and high quality.
“They're super unique and the quality is amazing.”
My order was exactly what I wanted, very good-quality frames and lenses. It was my first time ordering glasses online so I had to email customer service with questions, but they were very helpful. It's always simple and quick to place an order. Fast and timely delivery is standard. One of the greatest pairs of glasses I've ever owned. The frames are comfy and lighter than any others I've worn in the past. They fit perfect and are right on for my prescription. The prices are also great for some pretty nice glasses. I will be buying all my prescription glasses from here in the future! Absolutely no issues and that's what you want when ordering online. Happy customer here!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vlook Optical is an online eyewear retailer selling prescription glasses and non-prescription frames. Lens options include single-vision, bifocal, and progressive lenses. During checkout, customers upload prescriptions and enter pupillary distance. Product pages show frame measurements and lens options to help shoppers choose style and fit before buying.