Many reviewers cite low prices, accurate prescriptions, and quick delivery for their glasses. Several shoppers also point to a wide frame selection and a virtual try-on that works well. A distinct group reports wrong prescriptions, refunds being held back, and return problems that never get resolved. Overall, reviews split sharply between very happy buyers and customers who ran into service breakdowns.
Examples from available reviews (Apr 2021 – Mar 2026).
Paid much less and received higher-quality glasses than vision centers.
“I got a complete pair of glasses for $99!”
Product quality is excellent and prescription is perfect.
“The prescription is perfect,the sizing is the main thing.”
Parcel was wrong and customer service failed to resolve the issue.
“Absolutely terrible service.”
Received incorrect prescription lenses twice and couldn't get a refund.
“they got my prescription wrong only to replace them with another wrong prescription.”
Service feedback is divided. Some reviews describe helpful, fast fixes and replacement shipments when something arrived wrong. Another visible cluster cites missing packages, incorrect refunds or credits, and return claims that repeatedly go nowhere.
Value reviews mostly highlight low prices and savings compared with traditional vision centers. Shoppers often mention flash-sale deals and bundled offers that lowered the total cost. A small number call the sunglasses only average value, not standout.
Many customers like the ordering process and say the virtual try-on helped them pick frames. Fewer mention issues such as confusing app navigation, late deliveries, or a misaligned reading zone on progressive lenses. These problems show up less often than the praise for how easy the site is to use.
Positive reviews focus on correct prescriptions, sturdy frames, and lenses that matched well on many orders. Several reviewers also mention premium packaging and quick production. Some reports describe major quality-control misses, including blurred or unreadable lenses and progressive lenses that did not match the prescription.
Some buyers praise staff for keeping them updated from purchase to delivery. A notable set of complaints describes calls not returned, messages stopping, and refund conversations that stall. Those communication gaps often come with unresolved service and quality problems.
Many shoppers report being very satisfied and say they plan to buy again after receiving correct, good-looking glasses. At the same time, a substantial minority ran into serious order mistakes and refund disputes that drove one-star reviews. The tone is polarized, with many smooth product experiences alongside concentrated service failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Sitejabber (8) · Collected.reviews (1) · Quotes shortened · As of: March 2026
All three pairs of sunglasses were beautiful.
“All three pairs of sunglasses are Beautiful 😍”
Great customer service and superb product with exceptional packaging.
“Great customer service Was kept in touch from ordering to delivery”
On-time delivery and a perfect fit for the lenses.
“On time delivery and fit is perfect as though the lenses”
Customer service ignored prescription change requests and sent wrong lenses.
“they did not pay attention and t send me the wrong one.”
Delivered on time with beautiful packaging; satisfied with value.
“They delivered ON TIME! The product was Beautifully packaged!😁😁😁”
Reviewer says: I love the frames.
“I love the frames.....”
Both ordered glasses were perfect, matching pictures and prescription.
“true to the pictures and the prescription was correct.”
Very satisfied; glasses arrived on time and customer service helped.
“Very satisfied with the product. My glasses got here on time.”
Company only offered store credit and charged for return shipping.
“They will only give me store credit and I had to pay for my return.”
Company delivered as promised and included free sunglasses.
“You delivered exactly what you said you would when you said you would.”
Received defective lenses and refund was refused despite efforts.
“Terrible quality control and impossible to comply with customer service demands.”
Loves the glasses and plans to reorder soon.
“Love em, will be ordering again soon!!!!!!”
Return shipment and replacement incurred unexpected postage and delays.
“This company is a scam.”
Received gorgeous glasses with a precise, correct prescription.
“Received my glasses, it’s absolutely gorgeous and my prescription is precise and correct.”
Company corrected a prescription error and delivered high-quality glasses.
“they fixed it and both my glasses came perfectly!”
Excellent, speedy customer service fixed wrong order and replaced it.
“Excellent customer service when my order was wrong.”
Returned unreadable lenses twice and received blurred, unusable glasses.
“its all blurred and it is my correct prescription.”
Received multiple pairs quickly and plans to order again.
“I received my glasses in 10 days....I ordered 2 pairs of glasses for only £139....”
Unique frames, top-notch varifocals, and very fast delivery.
“These are the most spectacular glasses!”
Easy ordering, excellent product quality, and good value for money.
“When the product arrived, excellent quality.”
Couldn't reach customer service to arrange returns or prescription correction.
“Telephone number for customer service no one answering just voicemail”
Multiple purchases; company replaced a loose pair and provided good service.
“I love this place and will continue to purchase my beautiful glasses from them”
Wrong prescription, delayed response, and no refund due to customs charges.
“First pair of glasses-cute but not right prescription.”
Blurry lenses and the company stalled on issuing a promised refund.
“The lenses were blurry.”
Progressive lenses did not match prescription and company unresponsive for refund.
“they were simply magnified lenses they weren't even actual prescription lenses.”
Reading zone is too low so the glasses cannot be used for reading.
“the reading zone is too low and I can't read it.”
I have never been so pleased with customer service as I have been with the customer service at Voogueme. They were so helpful and polite, and they made sure that I was happy with my purchase from start to finish. As for the sunglasses themselves, I could not be happier. They are of excellent quality and they look great on me. I have been looking for a pair of sunglasses that will last me, and I think I have found them at Voogueme! The sunglasses came quickly and they were exactly what I was expecting from the photo on their website.
I know that I am such a satisfied customer, and I know that anyone else who buys the sunglasses from Voogueme will be just as pleased. They have great quality products and they really do care about their customers. I would highly recommend this website to any of my friends because of how wonderful it has been for me. Thanks again for all of your help Voogueme!
High-quality glasses and correct prescriptions with no prior problems.
“The script is perfect in all the glasses I've purchased from here.”
Company stops responding and refuses refunds for problematic orders.
“This company does not do refunds and if you have an issue with your order they will stop messaging.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Voogueme runs an online eyewear shop selling prescription glasses and sunglasses. The site shows frame styles, lens choices, sizing info, and prices for each item. Customers order through the website and get shipment tracking. Support is handled through web-based channels for order questions and technical help.