Reviews split between strong praise and serious complaints. Positive comments highlight fast delivery and professional support. Negative ones mention damaged or faulty items and steep fees for returns or refunds.
Examples from available reviews (Nov 2021 – Mar 2026).
Received damaged hoodie and faced rude, unhelpful customer service for returns.
“worst custumer service ever, refusing to take any responsibility.”
Received faulty sneakers and was given a large deducted refund with rude customer service.
“I only got €93 for refund, which means they deducted over €100 for my return.”
Fast delivery and generally good service.
“Fast delivery and very good services.”
Parcel arrived with no issues and Vrients provided professional help.
“Very professional service.”
Accounts of service vary widely. Some reviewers describe professional, helpful staff and hassle-free parcel handling. Others say agents turned rude or unhelpful when they asked for returns or refunds.
Many concerns focus on refund deductions and high shipping or return costs. Several complaints mention refunds being cut heavily after a return. One review points to undisclosed import fees, but that comes up rarely.
Some customers like the site’s ease of use and quick order handling. Several positive reviews mention fast delivery. A few reviewers say high shipping costs lowered their overall satisfaction.
Several customers report items arriving damaged or faulty. Complaints include incorrect sizes and defects on arrival. These problems show up repeatedly in negative reviews.
Communication experiences are mixed. Some reviews mention clear, professional replies with helpful guidance. Others describe dismissive responses and no clear upfront information about fees.
Sentiment is split between very satisfied and strongly dissatisfied customers. The difference often comes down to what happens after purchase, especially with returns and refunds. Many overall views hinge on how those post-purchase exchanges end.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (7) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received damaged hoodie and faced rude, unhelpful customer service for returns.
“worst custumer service ever, refusing to take any responsibility.”
Received faulty sneakers and was given a large deducted refund with rude customer service.
“I only got €93 for refund, which means they deducted over €100 for my return.”
Customer service failed to disclose import fees and misrepresented product fit.
“Customer service is poor.”
Received wrong shoe size and was charged excessive shipping and return fees.
“£30 to be sent the wrong sized trainer - what terrible customer service”
Enjoyable website with great customer service but high shipping fees.
“one of my favorite website”
Fast delivery and generally good service.
“Fast delivery and very good services.”
Experienced excellent customer service and would recommend the shop.
“Excellent customer service.”
Thank you, my parcel arrived with no issues. Great service, tracking of the parcel is easy to follow with regular updates. I got excellent help from Vrients US when there was an issue concerning customs duty and transport. Very professional service.
Emails answered within hours of sending them. The backpack was beautiful and of good quality and was totally as described in their website. Couldn't be better! I am so happy with my new bag! I will have no hesitation with ordering from Vrients US and will recommend their services to family and friends.
5 stars for Vrients US. Thank you so much!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Vrients runs an online store for fashion and lifestyle products. Its product pages show photos, size details, and prices. The company handles orders, payments, and shipping for local and international deliveries. Customers usually reach support through email or online contact forms for questions about orders and returns.