Reviewers often highlight the brand’s style, fit, and occasional deals. Many also report counterfeit or low-quality items, including fake labels. Numerous customers say refunds failed, were delayed, or never arrived, and some mention orders that never showed up. Several reviewers also describe customer service as unresponsive or hard to reach.
Examples from available reviews (Nov 2021 – Mar 2026).
Leather and suede items were synthetic and labels were fake.
“ALL LABELS ARE FAKE.”
Only one of two jackets delivered and refund dispute unresolved.
“I purchased two jackets for my boys for Christmas, but only received one.”
Reviewer says there were great deals.
“Great deals”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Several reviews describe orders that never arrived or items missing from deliveries. Others say refunds took a long time or never came after returns. A repeated complaint is that buyers paid return shipping but still have not received their refund.
Some reviewers say they found strong deals and unique pieces. Many negative reviews tie poor value to counterfeit goods and refund offers they consider inadequate. Positive value remarks show up alongside these complaints.
Some commenters say the website is easy to use and that outerwear feels comfortable and fits well. Others point to unclear delivery timelines and a size guide that does not provide enough detail. Praise for usability appears alongside shipping and sizing concerns.
Many reviews report counterfeit products, fake labels, and weak materials or stitching. Fewer reviews describe good finishing, breathable fabrics, and items that match expectations. Some also mention pieces falling apart after one wash.
Many reviewers say emails went unanswered and phone contacts did not work. Several mention conflicting order-status updates and long stretches with no reply from support. A smaller group reports that support provided helpful updates during delays.
Reviews split between high ratings that praise style, fit, and deals and low ratings that report counterfeit goods and unresolved refunds. Mid-range comments describe acceptable quality and fit but point to process problems. Across reviews, enthusiastic feedback sits next to strong complaints.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Item differed from photos and customer service ignored emails.
“The item arrived bearing no resemblance to the photos advertised.”
Received counterfeit item and poor refund offered through PayPal.
“the item is clearly counterfeit and not even wearable!”
Customer service did not respond to two emails.
“Emailed them twice and still no response.”
Company sold counterfeit goods and ignored cancellation attempts.
“Way rates is a scam company selling counterfeit gear”
Received counterfeit Carhartt hoodie and inadequate refund offer.
“Really poor counterfeit clothing, avoid this company”
Style matched expectations and fit true to size with snug shoulders.
“The style is exactly what I was looking for—classic cowboy feel with a modern touch.”
Trousers are comfortable, warm, and fit a vintage everyday style.
“These trousers are perfect for everyday wear.”
Jacket fits well and has a favored western look.
“Great jacket, love the western look.”
Wool-and-leather jacket feels solid and appropriately warm for fall.
“Love the western vibe of this jacket!”
Received counterfeit item; company refused full refund and return shipping.
“The goods are counterfeit.”
Items arrived later but in good condition and correct sizing.
“my clothes came two days later and are all very good condition size and exactly what I ordered”
Order late, returns paid by customer, and no refund received.
“I still have no refund.”
Company ships counterfeit goods and customer got no reply.
“THIS COMPANY SHIPS COUNTERFEIT GOODS”
Christmas sweaters were fun and well received by family.
“The Christmas sweaters are hilarious and so fun!”
Received counterfeit goods and returning them was expensive.
“All counterfeit goods!! Appalling scam.”
Company sent counterfeit goods and refused refunds after returns.
“DO NOT BUY FROM THEM”
Could not cancel an order quickly and now fears poor outcome.
“Dreading seeing what might turn up.”
Received fake VANS shorts that fell apart after one wash.
“not vans and not even labelled VANS”
Received wrong items and could not reach customer service.
“The items I did receive were cheap Chinese knockoffs .”
Decided not to buy after reading other reviews.
“Glad I read the reviews”
I ordered men tactical jacket, unfortunately the sizing guide they show is pretty much nonexistent. The jacket is a total rip-off. It's cheaply made and the sizes are severely off. It's a small that looks like a medium at best. I sent it back for an exchange at their request, but they never addressed my concerns or provided me with a return address. Then they don't even acknowledge that you've sent it back, like you never bought it in the first place. Stay away! I'm warning you!
DO NOT ORDER FROM THEM. THEY DO NOT HAVE A RETURN POLICY, THERE IS NO ONE TO DEAL WITH, AND THEY DO NOT RESPOND TO EMAILS.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Wayrates runs an online store selling apparel and accessories. The website lists items like jackets, trousers, sweaters, and footwear, with photos and sizing details on product pages. Customers order through the site and send questions or return requests using the contact forms. Payments go through standard online payment processors, and parcel carriers deliver orders.