Customers describe repeated service problems, including unresponsive support and slow international shipping. Several reviews point to product listing issues, especially color names and photos that don’t match what arrives. One reviewer, despite delivery delays, says the cashmere joggers are very comfortable. Overall, the feedback highlights clear service gaps alongside one standout note on comfort.
Examples from available reviews (Nov 2021 – Mar 2026).
Product colors and images were misleading and customer service unhelpful.
“Their color names are deceptive”
International returns were costly and customer service was unresponsive.
“Customer service is practically nonexistent”
Comfortable cashmere joggers but delivery took almost three weeks.
“It took almost 3 weeks to get my order.”
Service issues come up most often. Reviewers say customer support didn’t respond and shipping took a long time. One review also calls out international returns as expensive.
Value felt lower when photos or color names didn’t match the item received. Costly international returns added to the value concerns. One review highlighted comfort, supporting the value of that specific purchase.
Delivery felt slow, with one order arriving after nearly three weeks. When the color looked different in person, customers were disappointed on arrival. A better experience appears in one review focused on how comfortable the garment felt.
One review says the photos and color names were misleading. Another praises the comfort of the cashmere joggers. There are more comments about how items are presented than about how they’re made.
Customers describe customer service as hard to reach. One review calls support "practically nonexistent." No one mentions proactive updates or clear guidance on returns.
Reviews split between strong comfort and weak service and product presentation. Most negative feedback centers on slow delivery, expensive returns, and unresponsive support. Positive comments are limited to one comfort-driven review.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (2) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Product colors and images were misleading and customer service unhelpful.
“Their color names are deceptive”
International returns were costly and customer service was unresponsive.
“Customer service is practically nonexistent”
I was a little skeptical at first but after I received my order and tried the cashmere joggers on , they were so comfortable and light weight. I love them! The service is great and they offer detailed information about the product. However, I'm disappointed that the delivery took longer than expected. That's why I am giving them a 4 star instead of 5 star. I didn't get this for my birthday, but I did get it and I have worn it two or three times so far. Btw, I had read about shipping taking a while, but I thought they were over exaggerating. It took almost 3 weeks to get my order. I kept checking my order status online and it kept saying that my order was processing.
The price is great, though! So, I hope they will improve on this coz it's so disappointing to wait for long.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
White + Warren designs and sells knitwear and cashmere clothing. The line includes cashmere sweaters, joggers, scarves, and related accessories. Shoppers buy through the brand’s online store and select retail partners. The site provides product pages, sizing information, and a returns policy. Orders ship within the country and to international customers.