Reviews often mention delivery and fulfillment breakdowns, with orders arriving late, going missing, or turning up at the wrong address. Several customers say items arrived spoiled or not as ordered. A smaller group reports on-time delivery and standout service. Some buyers also point to product photos that suggested different contents and to high shipping costs.
Examples from available reviews (Nov 2021 – Mar 2026).
Gift arrived late with spoiled fruit and refund delays.
“the fruit was not fresh, and not edible.”
Basket shipped promptly with updates and recipient loved it.
“She loved the basket!!!”
Company charges high shipping fees and fails to ship on time.
“They charge a lot for shipping and don’t ship on time.”
Order delivered to wrong address and company refused refund or replacement.
“They refused any refund, and would not work out sending a basket to the right address.”
Most service complaints center on delivery and fulfillment. Reviewers describe late deliveries, missing orders, deliveries to the wrong place, and refusals to provide refunds or replacements. A small number of reviews mention exceptional, above-and-beyond help.
Negative comments repeatedly focus on shipping fees and surprise charges. Customers report paying for expedited shipping or being charged for items that were not delivered. Only a few reviews clearly describe the purchase as good value.
Some reviews point to problems with customization and presentation. Customers mention ribbon requests being ignored, photos that implied different contents, and deliveries that did not match what they asked for. These issues appear less often than the main delivery failures.
Multiple reviewers say perishable items arrived spoiled or inedible. Others report receiving the wrong items or getting stale snacks instead of the basket contents they ordered. There are positive notes about baskets being well received, but they are fewer.
Reviews describe uneven customer support. Several customers report rude or unhelpful responses and being sent to the carrier without a fix. At least one review mentions timely delivery updates and good communication.
Reviews split between many low ratings tied to delivery problems, refund disputes, and item quality, and a smaller set of high ratings that praise on-time delivery and service. The feedback shows a sharp divide between happy recipients and customers who ran into failures. That gap points to inconsistent results from order to order.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (12) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Gift arrived late with spoiled fruit and refund delays.
“the fruit was not fresh, and not edible.”
Product image suggested more bottles than were actually included.
“One bottle each.”
Company charges high shipping fees and fails to ship on time.
“They charge a lot for shipping and don’t ship on time.”
Order arrived with incorrect items and missing promised basket.
“What the recipient received was a bottle of Chardonnay and RED TIN of stale cookies”
Recipient never received the gift and customer service blamed shipping.
“Customer service is rude and blames their shipping service”
Basket shipped promptly with updates and recipient loved it.
“She loved the basket!!!”
Paid for overnight shipping but basket arrived late and refund delayed.
“the basket didn't arrive on the date promised but three days late.”
Customized ribbon request ignored and customer service unhelpful.
“Then, they deliver a basket with a plain ribbon.”
Card was charged but basket never delivered and refund refused.
“Charged my card and never delivered the basket.”
Delivery was slow, charged for undelivered product, poor customer service.
“they charged me $20 for the undelivered product.”
Service was excellent and went above and beyond.
“Excellent service and above and beyond!”
Order delivered to wrong address and company refused refund or replacement.
“They refused any refund, and would not work out sending a basket to the right address.”
I ordered a gift basket to present to my mum during her 50th birthday. I wanted a well-crafted hand-made basket. For this reason, I was so specific on the design and color but this company disappointed me. First, I made the order early enough to allow time for processing and shipment. Despite all this, it was delayed and arrived a few days after the birthday party. In addition, the color, size, and design were nothing close to my request. This added to my frustrations. I wondered if I would get help if they could not be keen on the details. To avoid this, I gave out the gift basket to someone else.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WineBasket.com sells wine gift baskets and gourmet gift arrangements online. It offers curated baskets that pair wine bottles with snacks like chocolates, cookies, and other add-ons. Shoppers can pick delivery dates, include personalized messages, and choose presentation options such as ribbon and wrapping. Orders ship within the United States through third-party carriers, with order tracking, payment processing, and customer support available by phone and email.