Reviews often mention brand-name medications being swapped for unapproved generics. Many customers describe long shipping delays, missing packages, and trouble getting refunds or completing returns. Some buyers report correct orders, quick reshipments, and lower prices on certain purchases. Customer service results range from fast replacements to no fix at all.
Examples from available reviews (Nov 2021 – Feb 2026).
Reviewer claims scammers stole $120 and would give zero stars.
“Scammers, stole my money. Out $120.”
Received generic instead of brand and company refused returns or help.
“I received generic brand flea medication when I paid for brand pricing.”
Gets faster delivery and pays half the price compared to others.
“I get my order faster and pay half the money!”
Seven weeks of delays and unhelpful communication without delivery.
“It's been 7 weeks with back and forth with them.”
Customers frequently report incorrect shipments, missing orders, and long waits for refunds. A smaller group describes quick reshipments or accurate fulfillment as standouts.
Several reviewers point to lower prices and faster delivery than other outlets. Others say they paid brand-level prices but received cheaper generics, which hurt the value.
Reviews show uneven delivery times and inconsistent tracking. Some customers received exactly what was described and on schedule, while many others report delays lasting weeks or orders that never shipped.
A noticeable set of reviews says brand-name products were replaced with unverified generic medications. A minority reports receiving the correct items with acceptable expiration dates.
Many reviews mention support that doesn’t respond, delivery estimates that change, and long back-and-forth that goes nowhere. A few reviewers reached someone and received a replacement shipment.
Negative feedback often centers on product substitutions, non-delivery, and refunds that never get resolved, and it appears repeatedly. Positive comments focus on low prices, accurate deliveries, and occasional fast service, creating a sharp split between high and low ratings.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · bbb.org (5) · Collected.reviews (1) · Quotes shortened · As of: February 2026
Reviewer claims scammers stole $120 and would give zero stars.
“Scammers, stole my money. Out $120.”
Never received medication, couldn't contact support, and no refund was given.
“I never received My dogs medication.”
Ordered twice and received correct orders, though deliveries took a while.
“I have received my order exactly as I ordered.”
Paid full price for Revolution but received cheaper generic and no resolution.
“they sent me a "Generic" brand that was NOT approved by ME”
Receives quality products at great prices with reliable shipping.
“I get quality products I can trust for a great price.”
Paid for brand-name product but received an unverified generic instead.
“received a generic low cost never heard of medication that cannot even be verified online”
Ordered January 1 and still hadn't received the item after a month.
“still haven't received it after calling several times and emails”
Gets faster delivery and pays half the price compared to others.
“I get my order faster and pay half the money!”
Bravecto order for four dogs arrived correctly within two weeks.
“It arrived within two weeks and was exactly as ordered!”
Was sent a generic instead of brand and return was refused.
“Ordered revolution meds. only to be sent a generic brand, would not accept return.”
Believed purchase was brand-name but received a generic instead.
“Led me to believe i was buying a brand...”
Received generic instead of brand and company refused returns or help.
“I received generic brand flea medication when I paid for brand pricing.”
Paid for name-brand Revolution but received an unknown generic and no resolution.
“they sent me a "Generic" brand that was NOT approved by ME”
Seven weeks of delays and unhelpful communication without delivery.
“It's been 7 weeks with back and forth with them.”
Experienced delays but company tracked shipments and reshipped at no charge.
“they immediately shipped out another order for me at no extra charge.”
Paid for brand Revolution but received generic and customer service refused help.
“This place is a scam.”
Received generic product for first order and never received second order; no refund.
“The first order I received but it was a generic brand and the second order I didn't receive at all.”
Product sold as available but backordered; customer service gave inconsistent dates.
“they can not confirm a delivery date although I’ve ordered and paid”
Reviewer alleges scam and extremely poor customer service experience.
“The absolute worst customer service in the world.”
Product was correct with excellent expiration despite slow 11-day delivery.
“Slow delivery (11 days) but product was correct, with excellent expiration date.”
Received wrong product and company provided no resolution, losing $100.
“I was sent the wrong product and I was told that they would review of my problem.”
Received wrong product and waiting two months for a refund with repeated requests.
“Sent 1/2 the order - it was the wrong product - 2 months later waiting on refund still....”
Three weeks after ordering, product still not shipped leaving dog without medication.
“three weeks after ordering, they have yet to ship the product”
Paid $68.14 for a flea product but never received it.
“NEVER RECIEVED THE PRODUCT!”
When I was making my first purchase from world pet express, I had some doubts after reading some reviews. I was really disappointed, their services are very poor, they replied slowly when I contacted them compared to other companies. In other words, all I can say is world pet express is the worst pet site ever. It’s now 10 days and I haven’t received my order and I have been trying to get my money back but they’ve not responded to my emails. Not recommended at all. Stay away from horrible and unreliable companies to save yourself a lot of hassle and loss.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
WorldPetExpress runs an online store for pet medications and related health products. The catalog usually includes topical and oral treatments for common needs like fleas, ticks, and heartworm. Customers order online and pay through the site’s checkout. Product pages list descriptions, dosing guidance, and expiration details when available. Support is offered through channels such as email and phone for order questions.