Many reviewers describe ongoing order and refund issues, including slow or untrackable shipping and frequent silence from customer support. Several users report irritation or no visible change from eyelash products. A smaller group says eyebrow and lip serums deliver clear results and are easy to use. International buyers often mention import and duty fees as a repeated extra cost.
Examples from available reviews (Dec 2021 – Mar 2026).
Order was canceled and the full refund was not received.
“They DIDN’T REFUND me THE FULL AMOUNT.”
Customer service did not reply about a billing discrepancy.
“Customer service doesn’t reply!!!”
Product burned eyelids and company refused proper return or refund.
“it burned my lids, made them swollen red and very irritated.”
Lip serum made lips fuller, hydrated, and reviewer recommends it.
“My lips have never looked so good.”
Customers report canceled orders, refunds that never arrived or came only in part, and being asked to pay return shipping before getting a refund. Several reviews mention damaged or missing deliveries and long waits with little or no tracking. A few reviewers describe quick delivery and helpful support on specific orders.
International buyers report surprise import fees and duty bills that add a noticeable amount to the total cost. Reviewers say those extra charges, along with requests to pay return postage, hurt the value. Positive comments about value are rare in the dataset.
One review points to smooth early use, describing an easy, non-sticky application that dries quickly. Many other reviews say they saw no change after weeks or months, or they developed irritation around the eyes. Together, these accounts show mixed hands-on experiences.
Multiple consumers report irritation, swollen eyelids, and lash loss after using eyelash products. Several reviews say there was no noticeable lash growth even after extended use. A smaller set of reviewers reports visible eyebrow improvement and fuller, more hydrated lips from a lip serum.
Many reviews say customer service did not respond to emails or questions about billing and shipping. Several users report missing shipping updates and say they had to chase down order status. A few reviewers mention quick, helpful replies, but these comments are limited.
The dataset shows a clear divide between reviewers who report good cosmetic results and those who report irritation or service breakdowns. Lower ratings often center on safety concerns and fulfillment problems, while higher ratings focus on product benefits and good service. The pattern points to sharply different outcomes from one order to the next.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Order was canceled and the full refund was not received.
“They DIDN’T REFUND me THE FULL AMOUNT.”
Received unexpected duty invoice after delivery and company blamed customer.
“received a duty and tax invoice from fedex for £19”
Eyebrow serum showed some improvement and samples were appreciated.
“These products have given me a lift at a time that I really needed it.”
UK buyers faced significant import fees, reducing purchase value.
“A £55 order has £17 of import fees”
Customer service did not reply about a billing discrepancy.
“Customer service doesn’t reply!!!”
Paid for serum but experienced website error and no customer response.
“Customer service doesn’t reply...”
Product caused eyelashes to fall out after a few days.
“my eyelashes fell out...”
No improvement and the serum irritated the area around the eyes.
“serum started to irritate the area around my eyes.”
Product burned eyelids and company refused proper return or refund.
“it burned my lids, made them swollen red and very irritated.”
Product did not help and made eyelashes come off faster.
“this product did not help my lashes to grow! It made my lashes come off faster.”
Order undelivered, company unresponsive, and no refund received.
“So I didn’t received my order nor the money back.”
Company didn’t provide shipping details and did not respond to emails.
“Absolute scammers xlash don’t provide shipping details”
Poor communication; had to chase order status and dispatch updates.
“Poor communication and customer service.”
Shipping is slow, untrackable, and customer service is unhelpful.
“Shipping takes long.”
After three months of use, lashes showed no growth at all.
“my lashes haven’t grown at all.”
No results and company demanded paid return shipping before refund.
“No difference at all.”
Easy to apply, non-sticky, and dries quickly during initial use.
“Applying is easy, doesn’t get sticky on eyes and dries fast as well.”
Product arrived broken and customer support did not respond to emails.
“Arrived broken, emailed support 2 times, no response!”
Customer service was helpful and shipping was fast for this order.
“shipping and customer service were fab!”
Xbrow product helped the reviewer.
“Xbrow helped me, thanks!”
Hands down to Xlash beauty products, especially their natural lip plump serum. I've been using it for a while now and it works amazing! It is by far my favorite product. My lips have never looked so good. The serum not only makes them look fuller but also contours and defines the lip line, adding to the poutiness of my lips. A little goes a long way and the serum absorbs quickly, leaving my lips feeling soft and hydrated for hours. I'm so hooked on it that I've already recommended it to all of my friends. Thanks, Xlash, for making such an awesome product. I'm definitely a customer for life!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Xlash is a cosmetics brand selling topical serums for eyelashes, eyebrows, and lips. It sells through an online store and ships internationally. Product pages usually highlight targeted serums meant to enhance appearance. The site offers online checkout and contact options for customer questions.