Many reviewers describe orders that fell apart—cancellations, wrong sizes, or packages marked delivered that never showed up. Several also mention damaged items, poor packing, and refund requests that were turned down. Others report fast shipping, correct items, and quick refunds or updates. Overall, feedback splits between smooth, on-time orders and repeated problems with fulfillment or item condition.
Examples from available reviews (Dec 2021 – Mar 2026).
Order was canceled and the sneakers were never received.
“Never received the sneakers and they canceled the order”
Sent wrong size and customer service refused to correct it.
“I ordered a 9 and have been sent a 7.5”
Damaged items arrived due to poor packing and refund denied.
“They packed seven shoes in one box and used zero packaging material.”
Kept well updated and my pink converse arrived in under a week.
“kept very well up to date on the whereabouts of my pink converse”
Reviewers often mention canceled orders, payments held, and shipments that never arrived. Several say they received the wrong size or wrong item and struggled to get it fixed. A few reviews describe service that handled order changes well.
Some shoppers point to real savings on branded footwear and say they were happy with discounted buys once they arrived. Fewer reviews focus on value problems, but some mention refunds being denied and surprise return shipping charges. Those experiences affected how fair the pricing felt.
Several reviewers praise deliveries that arrived within a week and matched expectations on arrival. Others report slow processing, orders stuck pending without shipping labels, or tracking that showed delivery when nothing was received. The experience largely depends on whether fulfillment runs without mistakes.
Multiple complaints describe damaged items, weak internal packing, and at least one shoe that looked used. Positive notes mention leggings that fit well and branded shoes that met expectations when they arrived undamaged. Packing and handling appear uneven from order to order.
Some buyers report timely tracking updates and quick replies that included partial refunds. Others describe emails going unanswered, poor support for promo or gift-card issues, and little help during order problems. Communication tends to mirror whether the issue gets resolved.
Reviews tend to follow two patterns: orders that ship quickly and meet expectations, and orders hit by cancellations, wrong items, or damage. Positive recommendations usually track with on-time delivery and responsive follow-up. Negative feedback centers on fulfillment breakdowns and limited fixes.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Received wrong shoes and had to pay $34 return shipping.
“Got wrong shoes and then had to fork over $34 for shipping”
Kept well updated and my pink converse arrived in under a week.
“kept very well up to date on the whereabouts of my pink converse”
Order was canceled and the sneakers were never received.
“Never received the sneakers and they canceled the order”
Sent wrong size and customer service refused to correct it.
“I ordered a 9 and have been sent a 7.5”
Order pending five days with no shipping label created yet.
“been 5 DAYS since I ordered my NB sweatpants and not even a shipping label created yet”
Company claimed delivery but the customer did not receive shoes.
“I was told they were delivered and signed by some crazy name”
My order was cancelled and emails received no response back.
“I see that my order was cancelled”
Shipping took about eight days but the items were perfect.
“shipping did take around 8 days”
Damaged items arrived due to poor packing and refund denied.
“They packed seven shoes in one box and used zero packaging material.”
Order arrived timely and I was satisfied with the leggings.
“My order came in a timely fashion and I was not disappointed!”
Bought boots for $40 less and received them within a week.
“I ordered a pair of Under Armour Micro G Valsetz boots for $40 cheaper”
Promotional offers failed and customer service handled alleged fraud poorly.
“When the giftcard delivered it has zero ($0) amount.”
Ordered Jordans and they arrived within five days, very satisfied.
“Ordered Saturday and came in by the following Thursday.”
Initial processing took a week but notifications and delivery were satisfactory.
“product DID take a business week to get a label created and shipped”
Waiting six business days with little help from customer support.
“been emailing this company but really barely any help..”
One purchased pair appeared used with tampered packaging and old labels.
“One of the shoes looks like a return or used.”
Received order quickly and company promptly processed a 10% refund.
“they acknowledged my email and processed the refund of 10%.”
Cancellation confusion and a representative blamed the customer unfairly.
“Awful customer service.”
Multiple orders canceled and long delays; reviewer will not reorder.
“2 of them cancelled . They make you wait weeks”
Order canceled after holding nearly $300 for an unavailable item.
“Why hold my money, almost $300 when you didn’t have them item to begin with.”
My order with YCMC was for a product, however, there were some changes that needed to be made before the order could be fulfilled.
This is the best customer service experience I have ever had with any company, and I would recommend it to anybody.
Throughout the process, Sam was incredibly helpful and patient, and he made certain that all of my needs were addressed.
The needlework turned out exactly as I had hoped, and the cloth is quite soft and delicate to the touch, which is a pleasant surprise.
In the course of my investigation, I ordered samples from a number of other companies before opting for Sam's products. The quality of Sam's products was significantly superior to the quality of the samples from the other companies
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YCMC runs an online retail store that lists products, takes orders, and processes payments. It handles warehouse packing and works with carriers to ship items to customers. YCMC also offers customer support for order questions, returns, and refunds. More details on how the business operates and its policies are available on YCMC’s website or in corporate filings.