Reviews split between repeated shipping and refund problems and steady praise for the finished items and responsive support. Many customers report late or missing orders, expedited shipping that didn’t speed delivery, partial shipments, and refunds that never went through. Another group highlights strong print quality, accurate custom work, and quick help from specific support agents. Overall ratings reflect this divide: frustrated buyers point to fulfillment failures, while satisfied buyers focus on the product results.
Examples from available reviews (Jul 2021 – Mar 2026).
Paid for priority shipping but item arrived late and refund refused.
“Don’t order anything if you need it in a timely manner”
Package seized for suspected counterfeit postage and company refused help.
“package had been seized by USPS because they suspected COUNTERFEIT POSTAGE”
Positive experience with great customer service and fast delivery.
“Great experience, great customer service.”
Product is high quality and arrived quickly with good cropping.
“Very high quality!”
Most negative reviews center on shipping and fulfillment. Customers often mention long delivery times, tracking that stops updating or wrongly shows delivery, partial shipments tied to production errors, and packages seized by carriers. Fewer reviews describe smooth cancellations and quick remakes for large or corrected orders.
Many buyers say expedited or priority shipping didn’t arrive any faster, and some report the fees were kept or refunds were challenged. Several reviewers also mention unexpected extra charges to fix order issues. A smaller group says the item was worth the price once it arrived.
Ordering gets mixed reactions. Some customers describe simple uploads, fast previews, and correct results. Others report site glitches that led to wrong colors or incorrect addresses, followed by no fix.
Product quality feedback swings between weak and strong. Many complaints point to thin fabric, missing details (such as drawstrings), wrong prints or colors, uneven sizing, and mislabelled origin. At the same time, several reviews separately praise high-quality printing, embroidery, and well-made personalized items.
Support experiences range from silence or scripted replies to fast, practical help. Many complaints cite ignored refund requests and canned responses. Other reviewers name staff members or mention Instagram DMs and email threads that fixed the problem.
Buyer experiences fall into two clear camps. Negative reviews focus on shipping breakdowns and refunds that never got resolved, while positive reviews emphasize product quality and helpful staff. The result is sharply different start-to-finish experiences across customers.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (19) · resellerratings.com (15) · bbb.org (10) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Clothing does not follow US sizing and company won't refund.
“Clothing is not US sizing so they do not fit”
Item never received after 45 days and no refunds or phone support.
“Literally never have received item”
Christmas gift stuck at facility and customer service unhelpful.
“it's not arriving on time, despite being ordered on Dec. 7.”
Paid for expedited shipping but package never arrived and support unhelpful.
“It is Dec. 23rd and no item, no update”
Paid for expedited shipping and guaranteed delivery but item won't arrive.
“I paid for expedited shipping with guaranteed Christmas delivery. It will not get her in time!”
Five items missed production; only partial refund offered and unresolved.
“5 of my items were missed in production”
Custom shirt never delivered and customer service was rude and unhelpful.
“NEVER ORDER from this company.”
Product is high quality and arrived quickly with good cropping.
“Very high quality!”
Sakura provided prompt, helpful customer service and resolved issues.
“Sakura wrote me back in less than 24 hours.”
Swimwear exceeded expectations and turned out great.
“It turned out great!”
Paid $50 for a blanket and then received no communication or delivery.
“I paid them $50 for a blanket and never heard from them again.”
Adjustable suits were popular, though hooks sometimes didn't stay fastened.
“the hooks sometimes didn't stay fastened too well”
Personalized wallet surpassed expectations and is perfect.
“This wallet is perfect.”
Bathing suit not delivered and tracking stalled, refund sought through bank.
“tracking has told me that its in transit for Industry city, CA!”
Company communicated quickly and clearly and cards turned out great.
“yescustom communicated quickly and clearly”
Top-notch, soft-quality boxers with a well-printed photo.
“Top notch quality.”
Swimsuit print was incorrect and customer support did not respond.
“No one will answer my emails or messages...”
I have been ordering custom clothing from YesCustom for a few years now and I have never been disappointed. I just received my order today and I am extremely happy. The quality of the rompers was more than I expected. The custom embroidery is perfect! And the turnaround time was unbelievable! The product was shipped within a day or two and I got it in the mail within a week or so. They are super responsive and have always exceeded my expectations. I will be using Yes Custom for all of my custom clothing needs! Thank you, YesCustom for making me a very happy customer--I will definitely be ordering again.
Ordering process was easy and item arrived exactly as expected quickly.
“I received exactly what I was searching for”
Customized gift arrived early and was an emotional hit.
“This is the coolest gift I've ever given!”
Pillow cover was easy to order and delivered quickly; sister loved it.
“Uploading pic was super easy.”
Blanket arrived after delays but was larger and higher quality than expected.
“it's so much better quality than I originally expected!”
Customer service allowed order cancellation and replacement promptly.
“Amy let me cancel it and place a new one.”
Necklace was detailed and support was attentive despite long delivery.
“apart from the long delivery (which Aym was very attentive to via their support email)”
Item arrived despite long delivery and matched expectations with fine details.
“Great Quality!”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YesCustom is an online retailer selling personalized apparel and custom gifts. It offers custom printing and embroidery on items like shirts, socks, blankets, wallets, and necklaces. Customers upload images or text on the website to create photo gifts, customized apparel, and bulk orders with chosen sizes and materials. The site shows customization choices, turnaround information, and tracking tools. Support is available by email and social messaging for order questions and changes.