Many customers say the site is easy to navigate, checkout is quick, and delivery is fast. Reviews often mention solid quality for leggings, mats, and other yoga gear. Another set of reviews describes repeated customer service problems, including no response, slow refunds, and damaged or undelivered orders left unresolved. Overall, feedback splits between smooth buying experiences and serious issues after the order.
Examples from available reviews (May 2019 – Mar 2026).
Tech-friendly website with appealing incentives and promotions.
“Beautiful, tech friendly website and wonderful incentives!”
Received items quickly and products, especially leggings, were great quality.
“All products are great quality!”
Could not reach customer service and a damaged order lacked promised replacement.
“I have been unable to reach someone.”
Returned items and waited a month without receiving a refund or replies.
“it's been a month, no refund.”
Several reviews describe customer support as slow to respond or not responding at all after returns, cancellations, or damage claims. Some customers say they waited weeks for refunds or received only partial refunds. A smaller group reports returns being accepted quickly and store credit arriving promptly.
Many reviewers mention competitive prices, frequent sales, and a wide selection that made purchases feel like good value. Positive feedback often points to deals on yoga pants and accessories. A few reviews cite unexpected return fees or what they saw as extra charges.
Many customers describe the website as easy to use, with simple ordering and a quick checkout. Several reviewers highlight fast shipping and clear product pages that made choosing items easier. A minority say some descriptions did not match what they expected, such as mat thickness.
Many reviews praise product quality, especially leggings and mats that matched expectations. A few isolated comments mention items not matching descriptions, including soft bolsters or products that looked used. Some complaints also point to transit damage.
Many complaints mention unanswered emails or phone calls and missing order confirmations that led to duplicate orders. Some reviewers say they had trouble unsubscribing from emails and received no follow-up after returns. A smaller number report consistent support contact and delivery updates.
Reviews draw a sharp line between highly rated shopping experiences and low-rated service problems. Positive feedback centers on ordering, fast delivery, and satisfaction with products. Negative feedback focuses on post-sale breakdowns like non-delivery, refunds being held up, and support that does not respond.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (20) · Sitejabber (20) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Could not reach customer service and a damaged order lacked promised replacement.
“I have been unable to reach someone.”
Reviewer alleges the store is a scam and reviews are fake.
“It's a scam I guarantee all the good review are fake...”
User-friendly website, excellent product quality, fast shipping, good communication.
“a user-friendly website and fantastic incentives”
Tech-friendly website with appealing incentives and promotions.
“Beautiful, tech friendly website and wonderful incentives!”
No confirmation email caused duplicate order and need to return item.
“I received no communication from YogaOutlet.”
Received items quickly and products, especially leggings, were great quality.
“All products are great quality!”
First order found needed items easily at a great price and fast shipping.
“easily-navigable website, and was quickly able to locate exactly what I needed...for a great price too!”
Impressed new customer; good website, inventory, purchasing, and delivery.
“have been impressed and satisfied with all aspects of my shopping experience.”
Returned a mat and received prompt acceptance and store credit.
“Yoga Outlet promptly accepted my return and gave me store credit.”
Site is pleasant and shipments are fast; would shop again.
“Lovely site & fast shipments!”
Reviewer loves the products and notes good service.
“Love the products.”
Finds great deals, quality pants, wide selection, and timely delivery.
“I always find the best deals and quality yoga pants here.”
Order shipped the next day; quality matched description.
“Shipped literally the next day”
Orders always arrive quickly and products are loved.
“Always arrives quickly.”
Easy ordering, good selection, Afterpay available, and quick shipping.
“Ease of ordering , great selection and use of Afterpay made this a great choice .”
Product arrived on time but the 'thick' mat was not as expected.
“I thought I would get a thick mat only to find it just the same as the common ones.”
Order from January 22 still not received; FedEx tracking pending.
“I still have not received it.”
Easy-to-use website with great sale prices and broad selection.
“Website is easy to use- sales prices are great and selection of yoga gear very very broad!”
Items arrived very fast and were good quality; loved the experience.
“I couldn’t believe how fast the items arrived to my place.”
Ordering was very easy and shipping was fast.
“very easy, very fast, also fast shipping”
Long wait; company claims delivery though customer didn't receive items.
“they said it was delivered in Georgia”
I was skeptical about ordering yoga mats online, but I was pleasantly surprised when they arrived. YogaOutlet.com 's customer service was superb! They were very responsive/quick to follow up with me (via email) when my order wasn't coming as fast as my class schedule demanded. The mats themselves are great-- they provide wonderful grip and balance for both standing poses & floor work. It has been for several weeks now and it is everything you promised....thank you! I would certainly recommend these mats to my friends & I will look at YogaOutlet.com first before I purchase another yoga mat.
5*** all the way!!!
Bolster was not firm and weighed less than the website description.
“this thing is not firm at all”
Tried to change order and return items but received no responses.
“I have yet to receive any response back after contacting the company five times.”
Returned items and waited a month without receiving a refund or replies.
“it's been a month, no refund.”
Items didn't fit and return process was slow with no refund.
“their customer services is absolutely terrible.”
Items run small and the return window is short; delivery dates incorrect.
“Items run small and they have a short return window.”
Lower prices than Amazon, good brand variety and fast shipping.
“Also, fast shipping.”
Consistently satisfied; shipping fast and product expectations met.
“Shipping is always fast and I know exactly what I'm getting.”
Fast delivery despite holiday and they maintained customer contact.
“They keep in contact with the customer until the package is received”
Products are nice but returns received no communication yet.
“I've returned a couple items and haven't heard a word from them.”
Package was improperly delivered and damaged; customer disappointed with no refund.
“PRODUCT WAS DAMAGED BY FEDEX WHILE BENDING OVER MAILBOX”
Order not received for a month and card later used fraudulently.
“Have not received anything.”
Item arrived within a week and quality and color were good.
“the item arrived within the week.”
Items arrived possibly used and company refused refund due to missing tags.
“they don't fit, and they will not refund my money.”
Never received ordered items but refund was processed after cancellation.
“I never received a single item.”
Over a month without any of three shipments arriving.
“I have not received my products.”
Product differed from picture and refund has been pending for over a month.
“I've been waiting over a month for a refund.”
Return shipping felt overpriced and customer was charged unexpected fees.
“Then I saw that they had charged me the $4.99!”
Unable to unsubscribe from emails and customer support did not help.
“Can't unsubscribe despite repeated attempts.”
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
YogaOutlet is an online store focused on yoga and fitness gear. It sells yoga mats, apparel, props (blocks, straps, bolsters), and accessories. Product pages include photos, descriptions, and sizing details to help shoppers choose. The company offers multiple brands through its e-commerce site and ships to U.S. addresses using common carriers. Customers can create accounts, browse with filters, and buy through the website checkout.