Most reviews point to orders that never arrived, billing disputes, and customer service that doesn’t respond. Several customers mention missing shipments or weak packaging, including one report of a damaged bottle. One reviewer gives a mid-range score even while noting no reply from support. Overall, the tone centers on problems with fulfillment and communication.
Examples from available reviews (Nov 2021 – Mar 2026).
Paid in advance but never received wine and calls went unanswered.
“they kept my money for months”
High-value order never shipped and customer service provided misleading information.
“the order is still sitting there and won't make christmas.”
One bottle arrived damaged and customer service offered no remedy.
“one of the bottles came with the cap damaged.”
Ordered a wine box that never arrived and received no responses.
“This company is a scam!”
Complaints mostly describe paid orders that never shipped and problems that never got fixed. Reviewers mention misleading updates from staff or no answers at all. These breakdowns show up repeatedly.
Several reviews describe specific billing disputes tied to tax and shipping. One reviewer says they were charged state tax and shipping incorrectly. These money issues connect directly to reports of high-value orders that were delayed or never shipped.
Delivery and packaging problems come up in more than one review. Customers mention missing advertised gift packaging, poor wrapping, and orders that didn’t arrive. One reviewer used strong language after getting no response to complaints.
Only a few reviews mention damage to the product itself. One reviewer reports a bottle with a damaged cap and says no fix was offered. Compared with delivery and service complaints, product-damage comments are rare.
Many reviewers describe customer service as unresponsive. Several say calls and messages weren’t returned and questions stayed unresolved. One review also says staff gave incorrect shipping information.
The reviews lean negative, with several low ratings and one mid-range score, so reactions aren’t sharply split. Most problems center on fulfillment, billing, and customer support. Very few comments praise bottle condition; most focus on transactions that never got resolved.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (5) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Paid in advance but never received wine and calls went unanswered.
“they kept my money for months”
High-value order never shipped and customer service provided misleading information.
“the order is still sitting there and won't make christmas.”
One bottle arrived damaged and customer service offered no remedy.
“one of the bottles came with the cap damaged.”
Gift arrived without advertised box and customer service was unhelpful.
“it arrived without it, poorly wrapped instead.”
They charged NY state tax and shipping incorrectly on an out-of-state order.
“attempted to charge me for both shipping and NY State tax”
This company is a scam! My husband and I ordered their wine of the month for $650. We were supposed to receive our box on November 8th, but it never arrived. I called and texted my client rep with no response. Finally after three days I got a voice message and sent an email as well as calling and speaking to another employee at the company who told me they would call me back that day and never did. I then sent an email to the customer service email this morning and still no response. I called again today, spoke to another employee who said they would call me back in 5 minutes and once again no one called me back!
I am a very patient person by nature but this has been going on for a week now. I have never experienced anything like this in my life, being left to worry about whether or not our money is safe in their system. This has been a nightmare for me! I would not recommend anyone order from them and if you do, definitely not for anything more than $129! Anything above that is a risk as they apparently can't be trusted. BUYER BEWARE!!!
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
Zachys is a wine retailer and auction house focused on collectible wines and spirits. It runs auctions and sells bottles directly to collectors and private buyers. The company handles fulfillment and shipping for purchases. Auction catalogs and bottle-condition details help buyers choose. Zachys serves individual collectors and trade customers through online listings and auction events.