Customers often praise the chocolates for their rich flavor and elegant packaging. Many mention easy online ordering and clear delivery updates. Some orders ran into delivery problems that affected timing or spoiled surprise gifts. Several shoppers also said the portions felt small for the price.
Examples from available reviews (Nov 2021 – Mar 2026).
Ruby chocolates were exceptional with elegant presentation and fast shipping.
“Absolutely the best chocolates I've ever had”
Order arrived two days late, missing requested Valentine's delivery date.
“Delivery 2 days late is not acceptable!”
Multiple FedEx delivery failures caused delayed pickup and slight product damage.
“The macarons and chocolate were slightly damaged”
Chocolates were excellent and shipped quickly, but quantity felt insufficient for price.
“I feel like I should have got double the amount of chocolates I did”
Many reviews describe customer service as professional and helpful. Shoppers praise staff for fixing order issues and helping create special-occasion gifts. A smaller set of comments points to delivery-partner breakdowns that hurt the end result.
Reviewers consistently describe the chocolates as excellent in taste and presentation. Several shoppers still felt the amount was small for the price. These value concerns show up alongside otherwise strong satisfaction with quality.
Many customers say the online ordering process is easy and they like the gift options and presentation. A few mention issues around delivery signatures or missed requested dates. Compared with the positive ordering feedback, usability complaints are rare.
Reviews repeatedly describe the taste as amazing, delightful, and second to none. Customers often compliment the packaging and presentation, linking it to a premium feel. Some reviewers call out specific varieties as exceptional.
Customers frequently praise detailed shipping notifications and regular updates. Several describe proactive communication that helped with international deliveries. A small number report customs or carrier problems that ruined surprises.
Most reviews show high satisfaction with both the product and the ordering process. A few cases of late delivery, carrier damage, or spoiled surprises led to low ratings. Overall, strong product approval is occasionally offset by logistics failures.
For each review, the core experience based on original source reviews.
Sources: Trustpilot (60) · Collected.reviews (1) · Quotes shortened · As of: March 2026
Global delivery with good packaging and proactive communication.
“deliver anywhere in the world while keeping me informed every step of the way.”
Beautifully packaged chocolates with rich, refined flovors.
“zChocolat offers beautifully packaged chocolates with rich, refined flovors”
Great tasting chocolates with interesting design.
“Great tasting chocolates and interesting design”
High-quality chocolate worth waiting for despite long shipping.
“The chocolate is so high quality for its price.”
Exceptional chocolates providing a delightful experience.
“The chocolates are second to none!”
Good quality selection with easy online ordering and customizations.
“easy online order process. Flexible customizations.”
All chocolates taste amazing and have exquisite presentation.
“taste amazing and presentation is exquisite!”
Easy ordering with great shipping communication and high-quality product.
“great communication on shipping.”
Reviewer asks the company to keep doing what they are doing.
“Keep doing whatever you guys doing”
Chocolates are very delicious with beautiful packaging and timely delivery.
“Chocolates are sooooo delicious”
Customs called the recipient and revealed contents, spoiling the surprise.
“The surprice was ruined...”
Chocolates were delicious; arrived one day late but well protected.
“They arrived a day late, but was not a real problem.”
Excellent international delivery and delicious chocolate.
“Excellent delivery service to abroad.”
Chocolates and macarons arrived on time with beautiful packaging and updates.
“constant updates via email”
Everything was done as expected.
“they did everything as expected”
Arrived perfectly chilled and presented, though 30-pack lacked enough flavor variety.
“ice packs were still cold”
Chocolates and macaroons arrived on time as promised.
“The chocolates and macaroons arrived on time as promised.”
Customer service is good and staff are friendly.
“They have a good customer service and their so friendly.”
Package misplaced for five days but still cold; packaging effective.
“Package was lost for 5 days - gift was still cold!”
Fast delivery, beautiful packaging, and excellent gift options.
“Best thing is the gift options”
Much thanks to the zChocolat customer service team. They helped me in surprising my wife during our anniversary. A few months to the anniversary date, I searched online for a place to get a wide range of chocolates. I knew with assorted chocolates, the day would be memorable. During the search, I found this store, contacted them and they were very helpful. They guided me on how best to mix them based on the occasion. I selected milk and white chocolate. Two weeks to the anniversary, the gift box had arrived, the packaging was first-class and I loved how beautiful it was. When the day came, my wife was so delighted and kept thanking me for the surprise.
This page combines submitted experiences with public reviews from platforms such as Google, Trustpilot, etc. Recurring points are summarized without changing the content of reviews.
zChocolat is an online chocolatier that sells boxed chocolates and related treats through its direct-to-consumer website. It offers curated assortments and gift packaging for special occasions. Customers can place and customize orders through the online store. zChocolat ships domestically and internationally and provides support for order questions and delivery arrangements.